ME PSS Certification Test| QUESTIONS WITH
COMPLETE SOLUTIONS (ANSWERS VERIFIED 100%
CORRECT)
The appropriate person to manage and handle a client's finances is:
A. Family
B. PSS - ✔✔A. Family
Why should the family manage and handle a client's finances?
A. The PSS is with the client more than the family and knows their preferences best
B. The PSS must protect themselves from liability related to money
C. The family always needs to know how much money a consumer has - ✔✔B. The
PSS must protect themselves from liability related to money
You must dress ____________________ for clients to take you seriously
A. Up
B. Professionally
C. With the style - ✔✔B. Professionally
Which of the following items would the PSS recommend the client have someone else
do?
A. Go Grocery shopping
B. Pick up a prescription
C. Write a will
D. assist the cognitively unimpaired person in paying their phone bill - ✔✔C. Write a
will
, Who would you ask about the State Regulations?
A. One of your clients
B. Your Supervisor
C. Fellow Employees - ✔✔B. Supervisor
What is the difference between normal and therapeutic communication?
A. Therapeutic communication is a give-and-take relationship
B. Normal communication is focused on the client
C. Therapeutic communication is focused on the client - ✔✔C. Therapeutic
communication is focused on the client
What is feedback? - ✔✔It is the response of the receiver to the sender messages
What is clarification? - ✔✔A request for sender to restate the message in another
way
Good communication is ______ one sided...
A. Never
B. Sometimes
C. Always - ✔✔A. Never
The communication circle demonstrates the potential _______ involved in care...
A. Solutions
B. Problems
C. Aspect - ✔✔B. Problems
COMPLETE SOLUTIONS (ANSWERS VERIFIED 100%
CORRECT)
The appropriate person to manage and handle a client's finances is:
A. Family
B. PSS - ✔✔A. Family
Why should the family manage and handle a client's finances?
A. The PSS is with the client more than the family and knows their preferences best
B. The PSS must protect themselves from liability related to money
C. The family always needs to know how much money a consumer has - ✔✔B. The
PSS must protect themselves from liability related to money
You must dress ____________________ for clients to take you seriously
A. Up
B. Professionally
C. With the style - ✔✔B. Professionally
Which of the following items would the PSS recommend the client have someone else
do?
A. Go Grocery shopping
B. Pick up a prescription
C. Write a will
D. assist the cognitively unimpaired person in paying their phone bill - ✔✔C. Write a
will
, Who would you ask about the State Regulations?
A. One of your clients
B. Your Supervisor
C. Fellow Employees - ✔✔B. Supervisor
What is the difference between normal and therapeutic communication?
A. Therapeutic communication is a give-and-take relationship
B. Normal communication is focused on the client
C. Therapeutic communication is focused on the client - ✔✔C. Therapeutic
communication is focused on the client
What is feedback? - ✔✔It is the response of the receiver to the sender messages
What is clarification? - ✔✔A request for sender to restate the message in another
way
Good communication is ______ one sided...
A. Never
B. Sometimes
C. Always - ✔✔A. Never
The communication circle demonstrates the potential _______ involved in care...
A. Solutions
B. Problems
C. Aspect - ✔✔B. Problems
