C715 Organizational Behavior Exam Study Guide
Employee B was upset by Employee A's behavior at the department's planning meeting. Which factors
will influence Employee B's perception in this situation?
Stimulation, task and skills
Heredity, environment and perceiver
Problem, criteria, and alternatives
Situation, target, and perceiver - ANSWER:Situation, target, and perceiver
A person is broadminded, courageous, and forgiving. Which type of values are these?
Determinate values
Instrumental values
Terminal values
Transitory values - ANSWER:Instrumental values
An employee enjoys having a large span of responsibility and is motivated to do well because of personal
feelings. Which reward us this?
Extrinsic reward
Intrinsic reward
Affiliation reward
Compensatory reward - ANSWER:Intrinsic reward
Manager A supervises 10 district units with 100 employees and receives $100,000 in compensation.
Manager B supervises 5 district units with 50 employees and also receives $100,000 in compensation.
Manager A is upset by the relationship and is looking for a new job. Which theory explains A's motivation
to look for a new job?
Perception theory
Equity theory
Inequity theory
,Perceptual fairness theory - ANSWER:Equity theory
A manager challenged an employee to produce an average of 24 assemblies each day for a week. This
production goal was higher than the employee had ever achieved during any week. The manager gave
the employee a tally sheet to mark after each assembly was completed. Considering the goal-setting
theory of motivation, the manager was counting on which factors to influence the employee to achieve
the production goal?
Specificity and feedback
Feedback and reflection
Challenge and power
Challenge and direction - ANSWER:Challenge and direction
Which stage of the five stage group development model is characterized by developing close
relationships and cohesiveness?
Storming
Performing
Forming
Norming - ANSWER:Norming
What defines a set of expected behavior patterns attributed to a person occupying a given position in a
social unit?
Group status
Group Norm
Group conformity
Group role - ANSWER:Group Norm
What type of group is defined by the organization's structure?
Informal group
Unified group
Designated group
Formal group - ANSWER:Formal Group
, Management has noticed that the quality improvement work group is struggling because member's
seem to be working in different directions. Which suggested action can the company take to increase
group cohesiveness?
Physically isolate the group
Make the group larger
Decrease the difficulty of becoming a group member
Establish more rigid roles for group members - ANSWER:Establish more rigid roles for group members
To resolve a conflict between the department staff and the janitorial staff, the department head informs
the department staff of a new policy prohibiting the eating of food at the desk. Which type of conflict
resolution technique does this represents?
Altering the human variable
Authoritative command
Problem solving
Altering the structural variables - ANSWER:Altering the human variable
What is an advantage of a group that is not very cohesive?
When performance norms are low, productivity may be higher than in a cohesive group
There is less need for giving rewards as group rewards
When making a group decision, groupthink is more likely to occur
When performance norms are high, productivity will be higher than in a cohesive group. -
ANSWER:When performance norms are high, productivity will be higher than in a cohesive group.
Which term describes the tendency for individuals to expend less effort when working collectively than
when working individually?
Social Loafing
Employee disengagement
Independent effort
Selective perception - ANSWER:Social loafing
What is a strength of group making?
Employee B was upset by Employee A's behavior at the department's planning meeting. Which factors
will influence Employee B's perception in this situation?
Stimulation, task and skills
Heredity, environment and perceiver
Problem, criteria, and alternatives
Situation, target, and perceiver - ANSWER:Situation, target, and perceiver
A person is broadminded, courageous, and forgiving. Which type of values are these?
Determinate values
Instrumental values
Terminal values
Transitory values - ANSWER:Instrumental values
An employee enjoys having a large span of responsibility and is motivated to do well because of personal
feelings. Which reward us this?
Extrinsic reward
Intrinsic reward
Affiliation reward
Compensatory reward - ANSWER:Intrinsic reward
Manager A supervises 10 district units with 100 employees and receives $100,000 in compensation.
Manager B supervises 5 district units with 50 employees and also receives $100,000 in compensation.
Manager A is upset by the relationship and is looking for a new job. Which theory explains A's motivation
to look for a new job?
Perception theory
Equity theory
Inequity theory
,Perceptual fairness theory - ANSWER:Equity theory
A manager challenged an employee to produce an average of 24 assemblies each day for a week. This
production goal was higher than the employee had ever achieved during any week. The manager gave
the employee a tally sheet to mark after each assembly was completed. Considering the goal-setting
theory of motivation, the manager was counting on which factors to influence the employee to achieve
the production goal?
Specificity and feedback
Feedback and reflection
Challenge and power
Challenge and direction - ANSWER:Challenge and direction
Which stage of the five stage group development model is characterized by developing close
relationships and cohesiveness?
Storming
Performing
Forming
Norming - ANSWER:Norming
What defines a set of expected behavior patterns attributed to a person occupying a given position in a
social unit?
Group status
Group Norm
Group conformity
Group role - ANSWER:Group Norm
What type of group is defined by the organization's structure?
Informal group
Unified group
Designated group
Formal group - ANSWER:Formal Group
, Management has noticed that the quality improvement work group is struggling because member's
seem to be working in different directions. Which suggested action can the company take to increase
group cohesiveness?
Physically isolate the group
Make the group larger
Decrease the difficulty of becoming a group member
Establish more rigid roles for group members - ANSWER:Establish more rigid roles for group members
To resolve a conflict between the department staff and the janitorial staff, the department head informs
the department staff of a new policy prohibiting the eating of food at the desk. Which type of conflict
resolution technique does this represents?
Altering the human variable
Authoritative command
Problem solving
Altering the structural variables - ANSWER:Altering the human variable
What is an advantage of a group that is not very cohesive?
When performance norms are low, productivity may be higher than in a cohesive group
There is less need for giving rewards as group rewards
When making a group decision, groupthink is more likely to occur
When performance norms are high, productivity will be higher than in a cohesive group. -
ANSWER:When performance norms are high, productivity will be higher than in a cohesive group.
Which term describes the tendency for individuals to expend less effort when working collectively than
when working individually?
Social Loafing
Employee disengagement
Independent effort
Selective perception - ANSWER:Social loafing
What is a strength of group making?
