Global Corporate Citizenship Test Questions Chapter 8 Terms in this set (8) Public policies and government regulations are shaped by: A. Business. B. Special interest groups. C. Government. D. All of the above. D. All of the Above To influence governmen

7/19/24, 11:55 AM 1/17 d. legal services Jeremiah MGT 363 Final Exam (Quiz Questions) Terms in this set (183) MGT 363 Final Exam (Quiz Questions) Which of the following statements regarding production of services is true? a. Services are produced and consumed simultaneously b. Compared to manufacturing, the production of services is typically less labor- intensive. c. The production of services typically requires a lower degree of customization than does manufacturing. d. Compared to manufacturing organizations, it is easier for service organizations to identify and measure customers' needs and performance standards as they involve human contact. Which of the following statements regarding internal customers of an organization is true? a. They receive goods or services from suppliers within the organization. b. They are the ultimate purchasers of a product or service. c. They buy products or services for their own personal use. d. They do not add any value to the product before it reaches the consumer. Which of the following perspectives of quality judges a product on the basis of how well the product performs its intended function? a. User perspective b. Value perspective c. Product perspective d. Manufacturing perspective The ___ function helps an organization in achieving quality by exposing the costs of poor quality and opportunities for reducing it. a. finance and accounting b. manufacturing and assembly c. marketing and sales 7/19/24, 11:55 AM https://quizlet.com/462731673/mgt -363-final-exam -quiz-questions -flash -cards/ 2/17 Kosher's, a supermarket in Surbury, employs various strategies to provide good quality products to consumers at lower prices compared to other competing stores. This marketing strategy is most likely to influence the ___ perspective of quality. a. value b. user c. product d. manufacturing The ___ perspective defines quality as the totality of features and characteristics of a product or service that bears on its ability to satisfy given needs. a. value b. customer c. transcendent d. manufacturing The value perspective of quality is most important at the ___ stage in the creation and delivery of goods and services. a. distribution b. manufacturing c. marketing d. design The inspection and testing function in a manufacturing system contributes to the quality of the product by a. gathering information that can be used to improve the quality of products. b. selecting appropriate technologies, equipment, and work methods for producing quality products. c. designing and maintaining the tools used in manufacturing products. d. selecting quality -conscious suppliers and ensuring that purchase orders clearly define the quality requirements specified by product design and engineering. A consumer electronics company introduced a new music system into the market with multiple features such as a built -in alarm, mobile and iPod charger, radio, and many more. The company is trying to influence the _____ perspective of quality by providing multiple features in a single product. a. user b. product c. transcendent d. value Which of the following perspectives judges quality of a product on the basis of consistency in meeting product specifications? a. Transcendent perspective b. User perspective c. Manufacturing perspective d. Value perspective MGT 363 Final Exam (Quiz Questions) 7/19/24, 11:55 AM MGT 363 Final Exam (Quiz Questions) Flashcards | Quizlet https://quizlet.com/462731673/mgt -363-final-exam -quiz-questions -flash -cards/ 3/17 d. it leads to improved employee motivation. Organizations can ensure that quality is rooted in their culture by a. allotting sufficient budget amounts for equipment, training, and other means of assuring quality. b. ensuring that the company follows all the laws and regulations regarding product labeling, packaging, and other marketing requirements. c. internalizing quality at the personal level and encouraging employees to practice quality in all activities of daily life. d. encouraging employees to do more than what they are expected to do through reward programs. Which of the following perspectives of quality provides the basis for coordinating the entire value chain? a. Value perspective b. User perspective c. Customer perspective d. Transcendent perspective Customers generally view quality from the _____ perspective. a. user b. value c. transcendent or product d. manufacturing The value perspective defines quality of a product on the basis of the a. relationship of product benefits to price. b. product’s conformance to its specifications. c. quantity of some product attribute. d. ability of the product to perform its intended function. Which of the following statements regarding the Six Sigma approach to quality improvement is true? a. It becomes less effective in addressing problems related to quality and efficiency if the Six Sigma tools are combined with lean tools from the Toyota production system. b. It focuses entirely on the training and education of managers and not the front-line employees and the technical staff in the organization. c. It does not address problems involving cost reduction and efficiency. d. It integrates many traditional quality improvement tools and techniques that have been tested and validated over the years, with a bottom -line and strategic orientation that appeals to senior managers. Improved conformance in production or service delivery tends to increase profitability as a. it helps in differentiating the product from its competitors and improves the perceived value of the product. b. it leads to lower costs through savings in rework, scrap, resolution of errors, and warranty expenses. c. it ensures that the services are performed according to the convenience of the customer. MGT 363 Final Exam (Quiz Questions)