Module 9
CRM - ANS-_______ applications provide optimal information when they encompass customer
support, marketing, and sales.
cart - ANS-A key component of an ecommerce application is an online _________.
all of the above - ANS-A transaction processing system is characterized by its ability to:
a. Collect, display, and modify transactions.
b. Store transactions.
c. List transactions.
d. all of the above
supply chain - ANS-A(n) ___________ is the sequence of organizations, people, activities,
information, and resources involved in moving a product or service from supplier to customer.
organization - ANS-A(n) _____________ is a group of people working together to accomplish a
goal.
system - ANS-After unit and integration testing are completed, _________ testing ensures that
all hardware and software components work together.
lights-out management - ANS-Dark data centers are an extension of ___________, which
allows system administrators to monitor and manage servers using remote control software
all of the above - ANS-In addition to sales, CRM, and SCM, the modules in an ERP system
support business activities such as _____________.
a. product planning
b. manufacturing and purchasing
c. inventory control and distribution
d. all of the above
Gantt Charts - ANS-Industry standard tools for scheduling and project management include
PERT, WBS, and ________.
online - ANS-Most modern transaction processing systems use ________ processing—a
real-time method in which each transaction is processed as it is entered.
a. batch
b. online
, c. inline
d. none of the above
UML - ANS-The current standard for object-oriented documentation is referred to as ______.
a. XML
b. UML
c. HTML
d. DSS
write requirement reports - ANS-The design phase of an SDLC includes all of the following
except _________.
a. select hardware and software
b. develop application specifications
c. identify potential solutions
d. write requirement reports
project development plan - ANS-The goal of the planning phase for an information system
project is to create a(n) ____________.
a. iterative SDLC
b. systems analysis and design
c. project development plan
d. system development life cycle
obtain approval - ANS-The implementation phase of an SDLC includes all of the following
except _________.
a. Obtain approval
b. Purchase or contract for hardware and software
c .Test applications
d. Create applications
convert data - ANS-The maintenance phase of an SDLC includes all of the following except
_________.
writing a requirements report - ANS-The planning phase of an SDLC includes all of the following
except _________.
a. assembling the project team
b. writing a requirements report
c. justifying the project
d. producing a project development plan
CRM - ANS-_______ applications provide optimal information when they encompass customer
support, marketing, and sales.
cart - ANS-A key component of an ecommerce application is an online _________.
all of the above - ANS-A transaction processing system is characterized by its ability to:
a. Collect, display, and modify transactions.
b. Store transactions.
c. List transactions.
d. all of the above
supply chain - ANS-A(n) ___________ is the sequence of organizations, people, activities,
information, and resources involved in moving a product or service from supplier to customer.
organization - ANS-A(n) _____________ is a group of people working together to accomplish a
goal.
system - ANS-After unit and integration testing are completed, _________ testing ensures that
all hardware and software components work together.
lights-out management - ANS-Dark data centers are an extension of ___________, which
allows system administrators to monitor and manage servers using remote control software
all of the above - ANS-In addition to sales, CRM, and SCM, the modules in an ERP system
support business activities such as _____________.
a. product planning
b. manufacturing and purchasing
c. inventory control and distribution
d. all of the above
Gantt Charts - ANS-Industry standard tools for scheduling and project management include
PERT, WBS, and ________.
online - ANS-Most modern transaction processing systems use ________ processing—a
real-time method in which each transaction is processed as it is entered.
a. batch
b. online
, c. inline
d. none of the above
UML - ANS-The current standard for object-oriented documentation is referred to as ______.
a. XML
b. UML
c. HTML
d. DSS
write requirement reports - ANS-The design phase of an SDLC includes all of the following
except _________.
a. select hardware and software
b. develop application specifications
c. identify potential solutions
d. write requirement reports
project development plan - ANS-The goal of the planning phase for an information system
project is to create a(n) ____________.
a. iterative SDLC
b. systems analysis and design
c. project development plan
d. system development life cycle
obtain approval - ANS-The implementation phase of an SDLC includes all of the following
except _________.
a. Obtain approval
b. Purchase or contract for hardware and software
c .Test applications
d. Create applications
convert data - ANS-The maintenance phase of an SDLC includes all of the following except
_________.
writing a requirements report - ANS-The planning phase of an SDLC includes all of the following
except _________.
a. assembling the project team
b. writing a requirements report
c. justifying the project
d. producing a project development plan
