MIS Chapter 2 Review Guide
Systems for senior management that provide data in the form of graphs, charts, and
dashboards delivered via portals using many sources of internal and external information are
called - ANS-executive support system
Which of the following best defines transaction processing systems (TPS)? - ANS-Transaction
processing systems are systems serving operational management, such as payroll or order
processing, that track the flow of the daily routine transactions necessary to conduct business
Which department is responsible for maintaining the hardware, software, data storage, and
networks that comprise the firm's IT infrastructure? - ANS-The information systems department
Systems that support management decisions that are unique and rapidly changing, using
advanced analytical methods are called __________. - ANS-decision-support systems (DSS)
Which of the following best describes a business process? - ANS-A business process is a
logically related set of activities that defines how specific business tasks are performed, and it
represents a unique way in which an organization coordinates work, information, and
knowledge.
Which of the following best describes a programmer's responsibilities? - ANS-Programmers are
highly trained technical specialists who write the software instructions for computers
There are four major enterprise applications: enterprise systems, supply chain management
systems, customer relationship management systems, and knowledge management systems.
Each of these enterprise applications integrates a related set of functions and business
processes to enhance the performance of the organization as a whole.
Which of the following best describes knowledge management systems? - ANS-Knowledge
management systems support the creation, capture, storage, and dissemination of firm
expertise and knowledge.
Enterprise social networking tools are best defined as __________. - ANS-Tools that create
business value by connecting the members of an organization through profiles, updates, and
notifications, similar to facebook features, but tailored to internal corporate uses
Which of the following best describes enterprise applications? - ANS-Enterprise applications are
systems that span functional areas, focus on executing business processes across the business
firm, and include all levels of management.
Systems for senior management that provide data in the form of graphs, charts, and
dashboards delivered via portals using many sources of internal and external information are
called - ANS-executive support system
Which of the following best defines transaction processing systems (TPS)? - ANS-Transaction
processing systems are systems serving operational management, such as payroll or order
processing, that track the flow of the daily routine transactions necessary to conduct business
Which department is responsible for maintaining the hardware, software, data storage, and
networks that comprise the firm's IT infrastructure? - ANS-The information systems department
Systems that support management decisions that are unique and rapidly changing, using
advanced analytical methods are called __________. - ANS-decision-support systems (DSS)
Which of the following best describes a business process? - ANS-A business process is a
logically related set of activities that defines how specific business tasks are performed, and it
represents a unique way in which an organization coordinates work, information, and
knowledge.
Which of the following best describes a programmer's responsibilities? - ANS-Programmers are
highly trained technical specialists who write the software instructions for computers
There are four major enterprise applications: enterprise systems, supply chain management
systems, customer relationship management systems, and knowledge management systems.
Each of these enterprise applications integrates a related set of functions and business
processes to enhance the performance of the organization as a whole.
Which of the following best describes knowledge management systems? - ANS-Knowledge
management systems support the creation, capture, storage, and dissemination of firm
expertise and knowledge.
Enterprise social networking tools are best defined as __________. - ANS-Tools that create
business value by connecting the members of an organization through profiles, updates, and
notifications, similar to facebook features, but tailored to internal corporate uses
Which of the following best describes enterprise applications? - ANS-Enterprise applications are
systems that span functional areas, focus on executing business processes across the business
firm, and include all levels of management.
