Exam 2
"Pricing, promoting, selling, and distributing the organization's goods and services pertain to
which of the following functions?
A) marketing
B) production
C) accounting
D) research" - ANS-Marketing
"Creating finished goods and services using raw materials and personnel pertains to which of
the following functions?
A) marketing
B) research
C) production
D) human resources" - ANS-Production
"Who is responsible for operational matters and monitoring day-to-day events?
A) supervisors
B) middle management
C) stockholders
D) top management" - ANS-Supervisors
"This level of management is concerned with long-range planning and uses information that will
help them plan the future growth and direction of the organization.
A) top management
B) middle management
C) supervisors
D) stockholders" - ANS-Top management
"This level of management is involved with tactical planning and implementing the long-term
goals within an organization.
A) top management
B) middle management
C) supervisors
D) stockholders" - ANS-Middle management
"________ systems help supervisors by generating databases that act as the foundation for
other information systems.
A) Decision support
B) Management information
C) Transaction processing
D) Executive support" - ANS-Transaction processing
,"Which of the following refers to a system that summarizes detailed data from the transaction
processing systems in standard reports for middle-level managers?
A) data processing system (DPS)
B) management information system (MIS)
C) decision support system (DSS)
D) executive support system (ESS)" - ANS-Management information system (MIS)
"Who uses management information systems?
A) employee-level workers
B) supervisors
C) middle-level managers
D) top-level managers" - ANS-Middle-level managers
"Which system presents information in a highly summarized form?
A) transaction processing system (TPS)
B) management information system (MIS)
C) decision support system (DSS)
D) executive support system (ESS)" - ANS-Executive support system (ESS)
"A transaction processing system is also referred to as a ________.
A) sales order processing
B) data processing system
C) management information system
D) database management" - ANS-Data processing system
"The ________ activity records the customer requests for products or services.
A) payroll
B) sales order processing
C) inventory
D) accounts receivable" - ANS-Sales order processing
"Money collected from or owed by customers is called ________.
A) accounts payable
B) inventory
C) accounts receivable
D) sales order processing" - ANS-Accounts receivable
"The ________ keeps records of the number of each kind of part or finished good in the
warehouse.
A) payroll
B) inventory control system
C) sales order processing
D) general ledger" - ANS-Inventory control system
,"What documentation shows the income, expenses, and difference between them for a
company during a specific time period?
A) income statements
B) balance sheets
C) accounts payable
D) purchase order" - ANS-Income statements
"This lists the assets, liabilities, and the equity of an organization.
A) balance sheet
B) accounts payable
C) income statement
D) payroll" - ANS-Balance sheet
"Regional managers can compare their regular sales reports with that of the other regional
managers by using ________.
A) management reports
B) periodic reports
C) exception reports
D) demand reports" - ANS-Periodic reports
"An example of this type of report would be a sales report that shows that certain items are
selling significantly above or below forecasts.
A) periodic
B) demand
C) inventory
D) exception" - ANS-Exception
"This system is a flexible tool for data analysis, since its reports do not have a fixed format.
A) management information system
B) decision support system
C) transaction processing system
D) executive support system" - ANS-Decision support system
"In a GDSS, the ________ is generally the decision maker.
A) programmer
B) technician
C) group
D) client" - ANS-Group
"This typically consists of transactions from the transaction processing system.
A) system software
B) external data
C) decision model
, D) internal data" - ANS-Internal data
"This decision model helps middle-level managers control the work of the organization, such as
financial planning and sales promotion planning.
A) strategic model
B) corporate model
C) tactical model
D) operational model" - ANS-Tactical model
"Some of these systems have the ability to retrieve information from databases outside the
company, such as business-news services.
A) transaction processing system (TPS)
B) decision support system (DSS)
C) management information system (MIS)
D) executive support systems (ESS)" - ANS-Executive support systems (ESS)
"These systems are used in managing documents, communicating, and scheduling.
A) office automation systems
B) transaction processing systems
C) knowledge work systems
D) executive support systems" - ANS-Office automation systems
"Project resources can be scheduled, planned, and controlled using ________.
A) project managers
B) operational managers
C) knowledge work systems
D) CAD/CAM systems" - ANS-Project managers
"Which system is a type of artificial intelligence that uses a database, containing facts and rules,
to provide assistance to users?
A) CAD/CAM system
B) expert system
C) knowledge work system
D) office automation system" - ANS-Expert system
"Effective operation within any organization requires an efficient and coordinated flow of
________ throughout the organization.
A) research
B) market awareness
C) information
D) accounting data" - ANS-Information
"The ________ department tracks all sales, payments, and transfers of funds.
A) marketing
"Pricing, promoting, selling, and distributing the organization's goods and services pertain to
which of the following functions?
A) marketing
B) production
C) accounting
D) research" - ANS-Marketing
"Creating finished goods and services using raw materials and personnel pertains to which of
the following functions?
A) marketing
B) research
C) production
D) human resources" - ANS-Production
"Who is responsible for operational matters and monitoring day-to-day events?
A) supervisors
B) middle management
C) stockholders
D) top management" - ANS-Supervisors
"This level of management is concerned with long-range planning and uses information that will
help them plan the future growth and direction of the organization.
A) top management
B) middle management
C) supervisors
D) stockholders" - ANS-Top management
"This level of management is involved with tactical planning and implementing the long-term
goals within an organization.
A) top management
B) middle management
C) supervisors
D) stockholders" - ANS-Middle management
"________ systems help supervisors by generating databases that act as the foundation for
other information systems.
A) Decision support
B) Management information
C) Transaction processing
D) Executive support" - ANS-Transaction processing
,"Which of the following refers to a system that summarizes detailed data from the transaction
processing systems in standard reports for middle-level managers?
A) data processing system (DPS)
B) management information system (MIS)
C) decision support system (DSS)
D) executive support system (ESS)" - ANS-Management information system (MIS)
"Who uses management information systems?
A) employee-level workers
B) supervisors
C) middle-level managers
D) top-level managers" - ANS-Middle-level managers
"Which system presents information in a highly summarized form?
A) transaction processing system (TPS)
B) management information system (MIS)
C) decision support system (DSS)
D) executive support system (ESS)" - ANS-Executive support system (ESS)
"A transaction processing system is also referred to as a ________.
A) sales order processing
B) data processing system
C) management information system
D) database management" - ANS-Data processing system
"The ________ activity records the customer requests for products or services.
A) payroll
B) sales order processing
C) inventory
D) accounts receivable" - ANS-Sales order processing
"Money collected from or owed by customers is called ________.
A) accounts payable
B) inventory
C) accounts receivable
D) sales order processing" - ANS-Accounts receivable
"The ________ keeps records of the number of each kind of part or finished good in the
warehouse.
A) payroll
B) inventory control system
C) sales order processing
D) general ledger" - ANS-Inventory control system
,"What documentation shows the income, expenses, and difference between them for a
company during a specific time period?
A) income statements
B) balance sheets
C) accounts payable
D) purchase order" - ANS-Income statements
"This lists the assets, liabilities, and the equity of an organization.
A) balance sheet
B) accounts payable
C) income statement
D) payroll" - ANS-Balance sheet
"Regional managers can compare their regular sales reports with that of the other regional
managers by using ________.
A) management reports
B) periodic reports
C) exception reports
D) demand reports" - ANS-Periodic reports
"An example of this type of report would be a sales report that shows that certain items are
selling significantly above or below forecasts.
A) periodic
B) demand
C) inventory
D) exception" - ANS-Exception
"This system is a flexible tool for data analysis, since its reports do not have a fixed format.
A) management information system
B) decision support system
C) transaction processing system
D) executive support system" - ANS-Decision support system
"In a GDSS, the ________ is generally the decision maker.
A) programmer
B) technician
C) group
D) client" - ANS-Group
"This typically consists of transactions from the transaction processing system.
A) system software
B) external data
C) decision model
, D) internal data" - ANS-Internal data
"This decision model helps middle-level managers control the work of the organization, such as
financial planning and sales promotion planning.
A) strategic model
B) corporate model
C) tactical model
D) operational model" - ANS-Tactical model
"Some of these systems have the ability to retrieve information from databases outside the
company, such as business-news services.
A) transaction processing system (TPS)
B) decision support system (DSS)
C) management information system (MIS)
D) executive support systems (ESS)" - ANS-Executive support systems (ESS)
"These systems are used in managing documents, communicating, and scheduling.
A) office automation systems
B) transaction processing systems
C) knowledge work systems
D) executive support systems" - ANS-Office automation systems
"Project resources can be scheduled, planned, and controlled using ________.
A) project managers
B) operational managers
C) knowledge work systems
D) CAD/CAM systems" - ANS-Project managers
"Which system is a type of artificial intelligence that uses a database, containing facts and rules,
to provide assistance to users?
A) CAD/CAM system
B) expert system
C) knowledge work system
D) office automation system" - ANS-Expert system
"Effective operation within any organization requires an efficient and coordinated flow of
________ throughout the organization.
A) research
B) market awareness
C) information
D) accounting data" - ANS-Information
"The ________ department tracks all sales, payments, and transfers of funds.
A) marketing
