Chapter 2 DSM
Google Sites/Google Apps, Microsoft SharePoint, and IBM notes are all examples of
__________. - ANS-collaboration platforms
Which of the following best describes enterprise applications? - ANS-Enterprise applications are
systems that span functional areas, focus on executing business processes across the business
firm, and include all levels of management.
How does this example illustrate the way in which information systems affect business
processes? - ANS-Information systems automate many steps in business processes that were
formerly performed manually.
How does the ability to download an e-book from Amazon, buy a computer online at Best Buy,
and download a song from iTunes illustrate the way in which information systems affect
business processes? - ANS-New information technology frequently changes the way a business
works and supports entirely new business models.
Which of the following best describes social business? - ANS-Social business is the use of
social networking platforms, including Facebook, Twitter, and internal corporate social tools, to
engage employees, customers, and suppliers, and enhance collaborative work.
Which department is responsible for maintaining the hardware, software, data storage, and
networks that comprise the firm's IT infrastructure? - ANS-The information systems department
Which of the following best defines transaction processing systems (TPS)? - ANS-Transaction
processing systems are systems serving operational management, such as payroll or order
processing, that track the flow of the daily routine transactions necessary to conduct business.
Which of the following statements about collaboration and social business is false? -
ANS-Collaboration and social business enhance innovation, quality, and customer service, but
also leads to decreased productivity.
Which of the following best defines decision-support systems (DSS)? - ANS-Decision-support
systems support management decisions that are unique and rapidly changing using advanced
analytical methods.
Which of the following best describes a programmer's responsibilities? - ANS-Programmers are
highly trained technical specialists who write the software instructions for computers.
Which enterprise application supports the creation, capture, storage, and dissemination of firm
expertise and knowledge? - ANS-Knowledge management systems
Google Sites/Google Apps, Microsoft SharePoint, and IBM notes are all examples of
__________. - ANS-collaboration platforms
Which of the following best describes enterprise applications? - ANS-Enterprise applications are
systems that span functional areas, focus on executing business processes across the business
firm, and include all levels of management.
How does this example illustrate the way in which information systems affect business
processes? - ANS-Information systems automate many steps in business processes that were
formerly performed manually.
How does the ability to download an e-book from Amazon, buy a computer online at Best Buy,
and download a song from iTunes illustrate the way in which information systems affect
business processes? - ANS-New information technology frequently changes the way a business
works and supports entirely new business models.
Which of the following best describes social business? - ANS-Social business is the use of
social networking platforms, including Facebook, Twitter, and internal corporate social tools, to
engage employees, customers, and suppliers, and enhance collaborative work.
Which department is responsible for maintaining the hardware, software, data storage, and
networks that comprise the firm's IT infrastructure? - ANS-The information systems department
Which of the following best defines transaction processing systems (TPS)? - ANS-Transaction
processing systems are systems serving operational management, such as payroll or order
processing, that track the flow of the daily routine transactions necessary to conduct business.
Which of the following statements about collaboration and social business is false? -
ANS-Collaboration and social business enhance innovation, quality, and customer service, but
also leads to decreased productivity.
Which of the following best defines decision-support systems (DSS)? - ANS-Decision-support
systems support management decisions that are unique and rapidly changing using advanced
analytical methods.
Which of the following best describes a programmer's responsibilities? - ANS-Programmers are
highly trained technical specialists who write the software instructions for computers.
Which enterprise application supports the creation, capture, storage, and dissemination of firm
expertise and knowledge? - ANS-Knowledge management systems
