Iahss Advanced Training For Healthcare Security Personnel 4Th Edition: Questions And Answers, Graded A+

IAHSS ADVANCED TRAINING FOR HEALTHCARE SECURITY PERSONNEL 4TH EDITION: QUESTIONS AND ANSWERS, GRADED A+ What is the primary role of a security officer in crime prevention? - -Reduce the opportunity for a person to commit a crime. Crime prevention is the anticipation, recognition, and appraisal of a crime risk. It also involves what? - -Initiating some action to remove or reduce the risk. What must be done about life safety deficiencies found in the hazard surveillance tour? - -Correct them immediately. What is the purpose of crime analysis? - -Identify problems and develop strategies to reduce the problems. Which of the following is easier and more cost efficient for an institution? - -Building in security systems during the building design. Healthcare facilities that provide _______________ customer service motivates customers to tell others about these organizations. - -Excellent Process improvement in customer service can be measured how? - -Surveys, Monitoring Performance, Benchmarking, and Service Standards. ___________ can be an excellent way to measure customer service and improve performance. - - Feedback What are elements in improving customer service? - -Identify Customers, Attitude, Communication and Training. Communication is ______________. - -93% body language and 7% words. Which legal test takes into account neighborhood crime rates, industry standards, and the owner's experience at other locations? - -Totality of circumstances. The major source of premise liability in healthcare is from _________ . - -Slips and falls. Property owners have a _________________ duty to maintain the property in a __________________ condition. - -legal... reasonably safe What elements are necessary to establish negligence in a premise liability case? - -Duty to the plaintiff, failure to meet the duty and breech of a duty caused an injury. Which risk factors should security officers identify? - -Burned out lights, breached fence lines and slip and fall hazards. Failure to conduct routine patrol can ultimately result in what? -