APICS CPIM Part 1 BEST Study Guide.
Pareto Chart - graphical tool used for ranking causes from most to least significant TQM: Employee Involvement - TQM is everyone's responsivbility and this means everyone needs to commit to not only doing their jobs but improving. Cross-training, training on quality, training problem solving and root cause analysis achieve this goal Voice of the Customer - The actual customer descriptions in words for the functions and features the customer desires Total Quality Management basic characteristic - Methods and tolls to analyze and solve process problems external failure costs - costs that arise when a defect is discovered after the customer receives the service or product Fishbone diagram - A visual identification of many potential causes of a problem User based quality - The ability of the product to meet the user's expectations Transcendent Quality - A definition of quality that states quality is something we all recognize but cannot verbally describe Field Service - Functions of installing and maintaining a product for a customer after the sale or during the lease; may also include training and implementation assistance
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