Exam (elaborations) Test Bank Operations Management - 5th Canadian Edition – (Stevenson et al)

TEST BANK with Complete Questions and Solutions. To clarify, this is the TEST BANK, not the textbook. You get immediate access to download your test bank. You will receive a complete test bank; in other words, all chapters will be there. Test banks come in PDF format; therefore, you do not need specialized software to open them. Exam (elaborations) Test Bank Operations Management - 5th Canadian Edition – (Stevenson et al) Chapter 01 1. As a service business, the operations management activities of an airline company have nothing in common with the operations management activities within a bicycle manufacturing company. True False 2. Operations managers are responsible for managing activities and resources that produce goods and/or provide services. True False 3. Effectiveness refers to achieving intended goals whereas efficiency refers to minimizing cost and time. True False 4. Operations, marketing, and finance function independently of each other in most organizations. True False 5. The operations function exists only in firms that are goods-oriented. True False 6. Operations management pertains almost exclusively to the management of manufacturing operations. True False 7. Value-added refers to the cost of the inputs required to produce goods and services. True False 8. As long as a product is ready in advance of when customers demand it, the timing of when a product is manufactured does not influence the value-added. True False Operations Management - 5th Canadian Edition - Stevenson et al. 9. Storing an item earlier than the scheduled delivery date is an example of a value adding activity. True False 10. Management information systems (MIS) are concerned with providing management with the information it needs to effectively manage. True False 11. Operations management involves both system design and planning/control decisions. True False 12. System design decisions have very little impact on planning/control decisions. True False 13. An example of an operations control decision is the choice of location. True False 14. Scheduling jobs is a system design decision and not a planning decision. True False 15. Design decisions are usually strategic and long term, while planning decisions are tactical and medium term. True False 16. Managing inventory levels is considered a planning/control operations decision area. True False 17. A basic difference between manufacturing and service organizations is that services are action-oriented and manufacturing is goods-oriented. True False Operations Management - 5th Canadian Edition - Stevenson et al. 18. Service involves a much higher degree of customer contact than the production of goods. True False 19. Service often requires a higher labour content, whereas the production of goods is more capital intensive. True False 20. Measurement of productivity in service is more straightforward than in goods production due to the high degree of uniformity of inputs. True False 21. Models are simplified representations of something and thus ignore important aspects of a situation. True False 22. Quantitative techniques are often quick and practical techniques for many decisions. True False 23. A systems approach emphasizes interrelationships among subsystems, but its main theme is that the whole is greater than the sum of its individual parts. True False 24. Queuing techniques are useful for analyzing situations in which waiting lines form. True False 25. It is essential to use the systems approach when something is being designed, redesigned, implemented, improved, or otherwise changed. True False 26. A systems approach is to concentrate on efficiency within a subsystem and thereby achieve overall efficiency. True False Operations Management - 5th Canadian Edition - Stevenson et al. 27. Many operations management decisions can be described as trade-offs. True False 28. The Pareto phenomenon is one of the most important and pervasive concepts that can be applied at all levels of management. True False 29. Operations managers, who usually use quantitative approaches, have no responsibility to make ethical decisions. True False 30. Prior to the Industrial Revolution, goods were produced primarily by craftsmen or their apprentices using custom made parts. True False 31. Frederick Taylor is often referred to as the "father of scientific management". True False 32. The Human Relations Movement, which emphasized the importance of the human element in job design, was replaced by the more technical aspects of Scientific Management. True False 33. The moving assembly line introduced by Henry Ford is an example of the development of mass production based on large volumes of standardized goods produced using low or semi-skilled workers and highly specialized equipment. True False 34. The impact of globalization for manufacturing companies has been reduced reliance on long international supply chains because of the increasing cost to ship components and finished goods to foreign markets. True False Operations Management - 5th Canadian Edition - Stevenson et al. 35. Operations management encompasses all of the following EXCEPT: A. buying materials. B. capacity planning. C. scheduling. D. motivating employees and training. E. preparing financial statements. 36. Which of the following is a reason for studying operations management? A. A large percentage of a company's expenses occur in the operations management activities that are at the core of all business organizations. B. Activities in all of the other areas of business organizations, such as accounting and marketing are interrelated with operations management activities. C. Many management jobs are in operations management-related areas, such as production planning, inventory management, and more. D. All of the choices are reasons. E. None of the choices are correct. 37. The three primary functions that exist in most business organizations are: A. manufacturing, production, and operations. B. operations, marketing, and finance. C. operations, accounting, and marketing. D. operations, production, and finance. E. none of the choices are correct. 38. The three major functions of business organizations: A. perform different but related activities. B. are related indirectly only. C. must work together, but not very closely. D. function independently of each other. E. perform similar and related activities. 39. Which of the following is not a type of service operations? A. Retail trade B. Transportation and warehousing C. Fabrication of metals D. Banking E. Hotels and restaurants Operations Management - 5th Canadian Edition - Stevenson et al. 40. Measurements taken at various points in the transformation process for control purposes are called: A. plans. B. directions. C. controls. D. feedback. E. proposals. 41. Measuring process outputs at various points in order to compare outputs to previously established standards to determine if corrective action is needed is called: A. planning and directing. B. directing and conversion. C. feedback and control. D. controlling and leading. E. leading and transformation. 42. Value-added refers to: A. the cost of inputs. B. the price of outputs. C. the difference between cost of inputs and what customers are willing to pay. D. the extra profit obtained from increased productivity. E. all of the choices are correct. 43. Economic analysis of investment proposals, and provision of funds are activities associated with the: A. operation function. B. marketing function. C. purchasing function. D. finance function. E. industrial engineering function. 44. The marketing function's main concern is with: A. producing goods or providing services. B. assessing customer wants and needs. C. procuring materials, supplies, and equipment. D. performing economic analysis of investment proposals. E. securing monetary resources. Operations Management - 5th Canadian Edition - Stevenson et al. 45. Planning decisions are usually __________ and __________ term. A. strategic; long B. tactical; medium C. forecasting; short D. strategic; short E. tactical; long 46. Which of the following does not relate to system design? A. Long term capacity B. Location of facilities C. Inventory management D. Process design E. Departmental layout 47. Tactical planning and control activities involve making decisions about all of the following EXCEPT: A. location of facilities. B. scheduling. C. material requirements planning. D. project management. E. inventory management. 48. System capacity and location of facilities are examples of: A. financial decisions. B. tactical decisions. C. systems design decisions. D. operational planning decisions. E. forecasting decisions. 49. The responsibilities of operations managers classified as planning activities include: A. inventory, production pace, quality, and costs. B. organizing departments, subcontracting, supplier contracts, and staffing. C. forecasting, planning, organizing, and directing. D. scheduling, job assignments, purchasing, and logistics. E. capacity, location, layout, and mix of products. Operations Management - 5th Canadian Edition - Stevenson et al. 50. Which of the following responsibilities of operations managers is considered a directing activity rather than a planning or control activity? A. selecting production equipment B. product mix decisions C. scheduling workers D. inventory management E. layout of production facilities 51. Of the following, which aspect of the evolution of operations management is affiliated with Japanese manufacturing companies? A. total quality management B. scientific management C. the human relations movement. D. the industrial revolution. E. craft production 52. Which is not a significant difference between manufacturing and service operations? A. Cost per unit B. Uniformity of output. C. Labour content of jobs. D. Amount of customer contact. E. Measurement of productivity. 53. Which of the following is not a characteristic of service operations? A. Intangible output. B. High customer contact. C. High labour content. D. Easy measurement of productivity. E. Low uniformity of output. 54. The responsibilities of operations managers classified as controlling activities are: A. inventory, production pace, quality, and costs. B. organizing departments, subcontracting, supplier contracts, and staffing. C. forecasting, planning, organizing, and directing. D. scheduling, job assignments, purchasing, and logistics. E. capacity, location, layout, and mix of products. Operations Management - 5th Canadian Edition - Stevenson et al. 55. Which of the following is not a general approach to decision-making? A. Establishing priorities B. Subjective approach C. Analysis of trade-offs D. Systems approach E. Quantitative approaches 56. Which of the following is not a characteristic of models used to support decision making? A. They provide a simplified representation of a design problem. B. They ignore unimportant details, concentrating on the most important aspects of a situation. C. They may be based on mathematical representations or graphical schematics. D. They provide abstract representations of a design problem. E. They are limited to representations of objective quantitative factors. 57. Which of the following is not true about the systems approach? A. It recognizes the importance of taking into account the impact on all parts of the system. B. It emphasizes interrelationships among subsystems. C. It concentrates on efficiency within subsystems. D. It becomes essential whenever something is being redesigned or improved. E. The objectives of the whole take precedence over those of any one part. 58. Which is not a quantitative technique to problem solving? A. Linear programming B. Queuing techniques C. Statistical techniques D. Heuristic approach E. All of the choices are quantitative approaches. 59. Dealing with the fact that certain aspects of any management situation are more important than others is called: A. analysis of trade-offs. B. sensitivity analysis. C. establishing priorities. D. analysis of variance. E. decision analysis. Operations Management - 5th Canadian Edition - Stevenson et al. 60. The fact that improvements in a few key areas of operations will have more impact than many improvements in less significant areas is referred to as the ___________. A. forecasting approach B. Pareto phenomenon C. productivity challenge D. analysis of trade-offs E. ethical dilemma 61. Which of the following developments related to the historical evolution of operations management is the oldest? A. The human relations movement advocated by Mayo, Maslow, and Hertzberg. B. The introduction of the moving assembly line by Henry Ford. C. Scientific management principles espoused by Frederick Taylor. D. The principle of division of labour documented in Adam Smith's book The Wealth of Nations. E. The influence of Japanese management practices. 62. Which of the following is not properly matched? A. Mathematical model for inventory management-Elton Mayo B. Division of labour-Adam Smith C. Scientific Management-F. W. Taylor D. Motion study-Frank and Lillian Gilbreth E. Moving assembly line-Henry Ford 63. Which of the following is not a major trend influencing the strategies of manufacturing organizations? A. Globalization B. The Internet and e-commerce C. Introduction of mass production D. Supply chain management E. Technological advances Operations Management - 5th Canadian Edition - Stevenson et al. Chapter 01 Key 1. As a service business, the operations management activities of an airline company have nothing in common with the operations management activities within a bicycle manufacturing company. FALSE Accessibility: Keyboard Navigation Difficulty: Medium Learning Objective: 01-01 Define the term operations management and identify operations management jobs. Stevenson - Chapter 01 #1 Topic: 01-01 Introduction 2. Operations managers are responsible for managing activities and resources that produce goods and/or provide services. TRUE Accessibility: Keyboard Navigation Difficulty: Easy Learning Objective: 01-01 Define the term operations management and identify operations management jobs. Stevenson - Chapter 01 #2 Topic: 01-01 Introduction 3. Effectiveness refers to achieving intended goals whereas efficiency refers to minimizing cost and time. TRUE Accessibility: Keyboard Navigation Difficulty: Medium Learning Objective: 01-01 Define the term operations management and identify operations management jobs. Stevenson - Chapter 01 #3 Topic: 01-01 Introduction 4. Operations, marketing, and finance function independently of each other in most organizations. FALSE Accessibility: Keyboard Navigation Difficulty: Medium Learning Objective: 01-02 Identify the three major functional areas of organizations and describe how they interrelate. Stevenson - Chapter 01 #4 Topic: 01-04 Functions within Organizations Operations Management - 5th Canadian Edition - Stevenson et al. 5. The operations function exists only in firms that are goods-oriented. FALSE Accessibility: Keyboard Navigation Difficulty: Easy Learning Objective: 01-02 Identify the three major functional areas of organizations and describe how they interrelate. Stevenson - Chapter 01 #5 Topic: 01-04 Functions within Organizations 6. Operations management pertains almost exclusively to the management of manufacturing operations. FALSE Accessibility: Keyboard Navigation Difficulty: Easy Learning Objective: 01-01 Define the term operations management and identify operations management jobs. Stevenson - Chapter 01 #6 Topic: 01-01 Introduction 7. Value-added refers to the cost of the inputs required to produce goods and services. FALSE Accessibility: Keyboard Navigation Difficulty: Medium Learning Objective: 01-02 Identify the three major functional areas of organizations and describe how they interrelate. Stevenson - Chapter 01 #7 Topic: 01-05 Operations 8. As long as a product is ready in advance of when customers demand it, the timing of when a product is manufactured does not influence the value-added. FALSE Accessibility: Keyboard Navigation Difficulty: Medium Learning Objective: 01-02 Identify the three major functional areas of organizations and describe how they interrelate. Stevenson - Chapter 01 #8 Topic: 01-05 Operations 9. Storing an item earlier than the scheduled delivery date is an example of a value adding activity. FALSE Accessibility: Keyboard Navigation Difficulty: Medium Learning Objective: 01-02 Identify the three major functional areas of organizations and describe how they interrelate. Stevenson - Chapter 01 #9 Topic: 01-05 Operations Operations Management - 5th Canadian Edition - Stevenson et al. 10. Management information systems (MIS) are concerned with providing management with the information it needs to effectively manage. TRUE Accessibility: Keyboard Navigation Difficulty: Easy Learning Objective: 01-02 Identify the three major functional areas of organizations and describe how they interrelate. Stevenson - Chapter 01 #10 Topic: 01-08 Other Functions 11. Operations management involves both system design and planning/control decisions. TRUE Accessibility: Keyboard Navigation Difficulty: Easy Learning Objective: 01-03 Describe the scope of operations management and provide an overview of this book including differentiating between design and planning/control decisions. Stevenson - Chapter 01 #11 Topic: 01-09 The Scope of Operations Management 12. System design decisions have very little impact on planning/control decisions. FALSE Accessibility: Keyboard Navigation Difficulty: Medium Learning Objective: 01-03 Describe the scope of operations management and provide an overview of this book including differentiating between design and planning/control decisions. Stevenson - Chapter 01 #12 Topic: 01-09 The Scope of Operations Management 13. An example of an operations control decision is the choice of location. FALSE Accessibility: Keyboard Navigation Difficulty: Hard Learning Objective: 01-03 Describe the scope of operations management and provide an overview of this book including differentiating between design and planning/control decisions. Stevenson - Chapter 01 #13 Topic: 01-09 The Scope of Operations Management 14. Scheduling jobs is a system design decision and not a planning decision. FALSE Accessibility: Keyboard Navigation Difficulty: Medium Learning Objective: 01-03 Describe the scope of operations management and provide an overview of this book including differentiating between design and planning/control decisions. Stevenson - Chapter 01 #14 Topic: 01-09 The Scope of Operations Management Operations Management - 5th Canadian Edition - Stevenson et al. 15. Design decisions are usually strategic and long term, while planning decisions are tactical and medium term. TRUE Accessibility: Keyboard Navigation Difficulty: Medium Learning Objective: 01-03 Describe the scope of operations management and provide an overview of this book including differentiating between design and planning/control decisions. Stevenson - Chapter 01 #15 Topic: 01-09 The Scope of Operations Management 16. Managing inventory levels is considered a planning/control operations decision area. TRUE Accessibility: Keyboard Navigation Difficulty: Easy Learning Objective: 01-03 Describe the scope of operations management and provide an overview of this book including differentiating between design and planning/control decisions. Stevenson - Chapter 01 #16 Topic: 01-09 The Scope of Operations Management 17. A basic difference between manufacturing and service organizations is that services are action-oriented and manufacturing is goods-oriented. TRUE Accessibility: Keyboard Navigation Difficulty: Easy Learning Objective: 01-04 Compare goods and services. Stevenson - Chapter 01 #17 Topic: 01-10 Differentiating Production of Goods and Services 18. Service involves a much higher degree of customer contact than the production of goods. TRUE Accessibility: Keyboard Navigation Difficulty: Easy Learning Objective: 01-04 Compare goods and services. Stevenson - Chapter 01 #18 Topic: 01-10 Differentiating Production of Goods and Services 19. Service often requires a higher labour content, whereas the production of goods is more capital intensive. TRUE Accessibility: Keyboard Navigation Difficulty: Medium Learning Objective: 01-04 Compare goods and services. Stevenson - Chapter 01 #19 Topic: 01-10 Differentiating Production of Goods and Services Operations Management - 5th Canadian Edition - Stevenson et al. 20. Measurement of productivity in service is more straightforward than in goods production due to the high degree of uniformity of inputs. FALSE Accessibility: Keyboard Navigation Difficulty: Medium Learning Objective: 01-04 Compare goods and services. Stevenson - Chapter 01 #20 Topic: 01-10 Differentiating Production of Goods and Services 21. Models are simplified representations of something and thus ignore important aspects of a situation. FALSE Accessibility: Keyboard Navigation Difficulty: Medium Learning Objective: 01-06 Describe the key aspects of operations management decision making. Stevenson - Chapter 01 #21 Topic: 01-13 Models 22. Quantitative techniques are often quick and practical techniques for many decisions. FALSE Accessibility: Keyboard Navigation Difficulty: Medium Learning Objective: 01-06 Describe the key aspects of operations management decision making. Stevenson - Chapter 01 #22 Topic: 01-14 Quantitative Techniques 23. A systems approach emphasizes interrelationships among subsystems, but its main theme is that the whole is greater than the sum of its individual parts. TRUE Accessibility: Keyboard Navigation Difficulty: Medium Learning Objective: 01-06 Describe the key aspects of operations management decision making. Stevenson - Chapter 01 #23 Topic: 01-16 The Systems Approach 24. Queuing techniques are useful for analyzing situations in which waiting lines form. TRUE Accessibility: Keyboard Navigation Difficulty: Easy Learning Objective: 01-06 Describe the key aspects of operations management decision making. Stevenson - Chapter 01 #24 Topic: 01-14 Quantitative Techniques Operations Management - 5th Canadian Edition - Stevenson et al. 25. It is essential to use the systems approach when something is being designed, redesigned, implemented, improved, or otherwise changed. TRUE Accessibility: Keyboard Navigation Difficulty: Easy Learning Objective: 01-06 Describe the key aspects of operations management decision making. Stevenson - Chapter 01 #25 Topic: 01-16 The Systems Approach 26. A systems approach is to concentrate on efficiency within a subsystem and thereby achieve overall efficiency. FALSE Accessibility: Keyboard Navigation Difficulty: Medium Learning Objective: 01-06 Describe the key aspects of operations management decision making. Stevenson - Chapter 01 #26 Topic: 01-16 The Systems Approach 27. Many operations management decisions can be described as trade-offs. TRUE Accessibility: Keyboard Navigation Difficulty: Medium Learning Objective: 01-06 Describe the key aspects of operations management decision making. Stevenson - Chapter 01 #27 Topic: 01-15 Analysis of Trade-Offs 28. The Pareto phenomenon is one of the most important and pervasive concepts that can be applied at all levels of management. TRUE Accessibility: Keyboard Navigation Difficulty: Medium Learning Objective: 01-06 Describe the key aspects of operations management decision making. Stevenson - Chapter 01 #28 Topic: 01-17 Establishing Priorities 29. Operations managers, who usually use quantitative approaches, have no responsibility to make ethical decisions. FALSE Accessibility: Keyboard Navigation Difficulty: Medium Learning Objective: 01-06 Describe the key aspects of operations management decision making. Stevenson - Chapter 01 #29 Topic: 01-18 Ethics Operations Management - 5th Canadian Edition - Stevenson et al. 30. Prior to the Industrial Revolution, goods were produced primarily by craftsmen or their apprentices using custom made parts. TRUE Accessibility: Keyboard Navigation Difficulty: Medium Learning Objective: 01-07 Briefly describe the historical evolution of operations management. Stevenson - Chapter 01 #30 Topic: 01-19 The Historical Evolution of Operations Management 31. Frederick Taylor is often referred to as the "father of scientific management". TRUE Accessibility: Keyboard Navigation Difficulty: Medium Learning Objective: 01-07 Briefly describe the historical evolution of operations management. Stevenson - Chapter 01 #31 Topic: 01-21 Scientific Management 32. The Human Relations Movement, which emphasized the importance of the human element in job design, was replaced by the more technical aspects of Scientific Management. FALSE Accessibility: Keyboard Navigation Difficulty: Medium Learning Objective: 01-07 Briefly describe the historical evolution of operations management. Stevenson - Chapter 01 #32 Topic: 01-22 The Human Relations Model 33. The moving assembly line introduced by Henry Ford is an example of the development of mass production based on large volumes of standardized goods produced using low or semi-skilled workers and highly specialized equipment. TRUE Accessibility: Keyboard Navigation Difficulty: Easy Learning Objective: 01-07 Briefly describe the historical evolution of operations management. Stevenson - Chapter 01 #33 Topic: 01-21 Scientific Management Operations Management - 5th Canadian Edition - Stevenson et al. 34. The impact of globalization for manufacturing companies has been reduced reliance on long international supply chains because of the increasing cost to ship components and finished goods to foreign markets. FALSE Accessibility: Keyboard Navigation Difficulty: Easy Learning Objective: 01-08 Identify some of the major trends that affect operations management. Stevenson - Chapter 01 #34 Topic: 01-25 Major Trends 35. Operations management encompasses all of the following EXCEPT: A. buying materials. B. capacity planning. C. scheduling. D. motivating employees and training. E. preparing financial statements. Accessibility: Keyboard Navigation Difficulty: Medium Learning Objective: 01-01 Define the term operations management and identify operations management jobs. Stevenson - Chapter 01 #35 Topic: 01-01 Introduction 36. Which of the following is a reason for studying operations management? A. A large percentage of a company's expenses occur in the operations management activities that are at the core of all business organizations. B. Activities in all of the other areas of business organizations, such as accounting and marketing are interrelated with operations management activities. C. Many management jobs are in operations management-related areas, such as production planning, inventory management, and more. D. All of the choices are reasons. E. None of the choices are correct. Accessibility: Keyboard Navigation Difficulty: Medium Learning Objective: 01-01 Define the term operations management and identify operations management jobs. Stevenson - Chapter 01 #36 Topic: 01-02 Why Study Operations Management? Operations Management - 5th Canadian Edition - Stevenson et al. 37. The three primary functions that exist in most business organizations are: A. manufacturing, production, and operations. B. operations, marketing, and finance. C. operations, accounting, and marketing. D. operations, production, and finance. E. none of the choices are correct. Accessibility: Keyboard Navigation Difficulty: Medium Learning Objective: 01-02 Identify the three major functional areas of organizations and describe how they interrelate. Stevenson - Chapter 01 #37 Topic: 01-04 Functions within Organizations 38. The three major functions of business organizations: A. perform different but related activities. B. are related indirectly only. C. must work together, but not very closely. D. function independently of each other. E. perform similar and related activities. Accessibility: Keyboard Navigation Difficulty: Medium Learning Objective: 01-02 Identify the three major functional areas of organizations and describe how they interrelate. Stevenson - Chapter 01 #38 Topic: 01-04 Functions within Organizations 39. Which of the following is not a type of service operations? A. Retail trade B. Transportation and warehousing C. Fabrication of metals D. Banking E. Hotels and restaurants Accessibility: Keyboard Navigation Difficulty: Medium Learning Objective: 01-04 Compare goods and services. Stevenson - Chapter 01 #39 Topic: 01-10 Differentiating Production of Goods and Services Operations Management - 5th Canadian Edition - Stevenson et al. 40. Measurements taken at various points in the transformation process for control purposes are called: A. plans. B. directions. C. controls. D. feedback. E. proposals. Accessibility: Keyboard Navigation Difficulty: Hard Learning Objective: 01-02 Identify the three major functional areas of organizations and describe how they interrelate. Stevenson - Chapter 01 #40 Topic: 01-04 Functions within Organizations 41. Measuring process outputs at various points in order to compare outputs to previously established standards to determine if corrective action is needed is called: A. planning and directing. B. directing and conversion. C. feedback and control. D. controlling and leading. E. leading and transformation. Accessibility: Keyboard Navigation Difficulty: Medium Learning Objective: 01-02 Identify the three major functional areas of organizations and describe how they interrelate. Stevenson - Chapter 01 #41 Topic: 01-04 Functions within Organizations 42. Value-added refers to: A. the cost of inputs. B. the price of outputs. C. the difference between cost of inputs and what customers are willing to pay. D. the extra profit obtained from increased productivity. E. all of the choices are correct. Accessibility: Keyboard Navigation Difficulty: Hard Learning Objective: 01-02 Identify the three major functional areas of organizations and describe how they interrelate. Stevenson - Chapter 01 #42 Topic: 01-04 Functions within Organizations Operations Management - 5th Canadian Edition - Stevenson et al. 43. Economic analysis of investment proposals, and provision of funds are activities associated with the: A. operation function. B. marketing function. C. purchasing function. D. finance function. E. industrial engineering function. Accessibility: Keyboard Navigation Difficulty: Easy Learning Objective: 01-02 Identify the three major functional areas of organizations and describe how they interrelate. Stevenson - Chapter 01 #43 Topic: 01-06 Finance 44. The marketing function's main concern is with: A. producing goods or providing services. B. assessing customer wants and needs. C. procuring materials, supplies, and equipment. D. performing economic analysis of investment proposals. E. securing monetary resources. Accessibility: Keyboard Navigation Difficulty: Easy Learning Objective: 01-02 Identify the three major functional areas of organizations and describe how they interrelate. Stevenson - Chapter 01 #44 Topic: 01-07 Marketing 45. Planning decisions are usually __________ and __________ term. A. strategic; long B. tactical; medium C. forecasting; short D. strategic; short E. tactical; long Accessibility: Keyboard Navigation Difficulty: Medium Learning Objective: 01-03 Describe the scope of operations management and provide an overview of this book including differentiating between design and planning/control decisions. Stevenson - Chapter 01 #45 Topic: 01-09 The Scope of Operations Management Operations Management - 5th Canadian Edition - Stevenson et al. 46. Which of the following does not relate to system design? A. Long term capacity B. Location of facilities C. Inventory management D. Process design E. Departmental layout Accessibility: Keyboard Navigation Difficulty: Hard Learning Objective: 01-03 Describe the scope of operations management and provide an overview of this book including differentiating between design and planning/control decisions. Stevenson - Chapter 01 #46 Topic: 01-09 The Scope of Operations Management 47. Tactical planning and control activities involve making decisions about all of the following EXCEPT: A. location of facilities. B. scheduling. C. material requirements planning. D. project management. E. inventory management. Accessibility: Keyboard Navigation Difficulty: Hard Learning Objective: 01-03 Describe the scope of operations management and provide an overview of this book including differentiating between design and planning/control decisions. Stevenson - Chapter 01 #47 Topic: 01-09 The Scope of Operations Management 48. System capacity and location of facilities are examples of: A. financial decisions. B. tactical decisions. C. systems design decisions. D. operational planning decisions. E. forecasting decisions. Accessibility: Keyboard Navigation Difficulty: Hard Learning Objective: 01-03 Describe the scope of operations management and provide an overview of this book including differentiating between design and planning/control decisions. Stevenson - Chapter 01 #48 Topic: 01-09 The Scope of Operations Management Operations Management - 5th Canadian Edition - Stevenson et al. 49. The responsibilities of operations managers classified as planning activities include: A. inventory, production pace, quality, and costs. B. organizing departments, subcontracting, supplier contracts, and staffing. C. forecasting, planning, organizing, and directing. D. scheduling, job assignments, purchasing, and logistics. E. capacity, location, layout, and mix of products. Accessibility: Keyboard Navigation Difficulty: Medium Learning Objective: 01-05 Discuss the operations managers job. Stevenson - Chapter 01 #49 Topic: 01-11 The Operations Managers Job 50. Which of the following responsibilities of operations managers is considered a directing activity rather than a planning or control activity? A. selecting production equipment B. product mix decisions C. scheduling workers D. inventory management E. layout of production facilities Accessibility: Keyboard Navigation Difficulty: Medium Learning Objective: 01-05 Discuss the operations managers job. Stevenson - Chapter 01 #50 Topic: 01-11 The Operations Managers Job 51. Of the following, which aspect of the evolution of operations management is affiliated with Japanese manufacturing companies? A. total quality management B. scientific management C. the human relations movement. D. the industrial revolution. E. craft production Accessibility: Keyboard Navigation Difficulty: Hard Learning Objective: 01-07 Briefly describe the historical evolution of operations management. Stevenson - Chapter 01 #51 Topic: 01-24 The Influence of Japanese Manufacturers Operations Management - 5th Canadian Edition - Stevenson et al. 52. Which is not a significant difference between manufacturing and service operations? A. Cost per unit B. Uniformity of output. C. Labour content of jobs. D. Amount of customer contact. E. Measurement of productivity. Accessibility: Keyboard Navigation Difficulty: Hard Learning Objective: 01-04 Compare goods and services. Stevenson - Chapter 01 #52 Topic: 01-10 Differentiating Production of Goods and Services 53. Which of the following is not a characteristic of service operations? A. Intangible output. B. High customer contact. C. High labour content. D. Easy measurement of productivity. E. Low uniformity of output. Accessibility: Keyboard Navigation Difficulty: Medium Learning Objective: 01-04 Compare goods and services. Stevenson - Chapter 01 #53 Topic: 01-10 Differentiating Production of Goods and Services 54. The responsibilities of operations managers classified as controlling activities are: A. inventory, production pace, quality, and costs. B. organizing departments, subcontracting, supplier contracts, and staffing. C. forecasting, planning, organizing, and directing. D. scheduling, job assignments, purchasing, and logistics. E. capacity, location, layout, and mix of products. Accessibility: Keyboard Navigation Difficulty: Hard Learning Objective: 01-05 Discuss the operations managers job. Stevenson - Chapter 01 #54 Topic: 01-11 The Operations Managers Job Operations Management - 5th Canadian Edition - Stevenson et al. 55. Which of the following is not a general approach to decision-making? A. Establishing priorities B. Subjective approach C. Analysis of trade-offs D. Systems approach E. Quantitative approaches Accessibility: Keyboard Navigation Difficulty: Medium Learning Objective: 01-06 Describe the key aspects of operations management decision making. Stevenson - Chapter 01 #55 Topic: 01-12 Operations Managers and Decision Making 56. Which of the following is not a characteristic of models used to support decision making? A. They provide a simplified representation of a design problem. B. They ignore unimportant details, concentrating on the most important aspects of a situation. C. They may be based on mathematical representations or graphical schematics. D. They provide abstract representations of a design problem. E. They are limited to representations of objective quantitative factors. Accessibility: Keyboard Navigation Difficulty: Medium Learning Objective: 01-06 Describe the key aspects of operations management decision making. Stevenson - Chapter 01 #56 Topic: 01-12 Operations Managers and Decision Making 57. Which of the following is not true about the systems approach? A. It recognizes the importance of taking into account the impact on all parts of the system. B. It emphasizes interrelationships among subsystems. C. It concentrates on efficiency within subsystems. D. It becomes essential whenever something is being redesigned or improved. E. The objectives of the whole take precedence over those of any one part. Accessibility: Keyboard Navigation Difficulty: Medium Learning Objective: 01-06 Describe the key aspects of operations management decision making. Stevenson - Chapter 01 #57 Topic: 01-16 The Systems Approach Operations Management - 5th Canadian Edition - Stevenson et al. 58. Which is not a quantitative technique to problem solving? A. Linear programming B. Queuing techniques C. Statistical techniques D. Heuristic approach E. All of the choices are quantitative approaches. Accessibility: Keyboard Navigation Difficulty: Hard Learning Objective: 01-06 Describe the key aspects of operations management decision making. Stevenson - Chapter 01 #58 Topic: 01-14 Quantitative Techniques 59. Dealing with the fact that certain aspects of any management situation are more important than others is called: A. analysis of trade-offs. B. sensitivity analysis. C. establishing priorities. D. analysis of variance. E. decision analysis. Accessibility: Keyboard Navigation Difficulty: Medium Learning Objective: 01-06 Describe the key aspects of operations management decision making. Stevenson - Chapter 01 #59 Topic: 01-17 Establishing Priorities 60. The fact that improvements in a few key areas of operations will have more impact than many improvements in less significant areas is referred to as the ___________. A. forecasting approach B. Pareto phenomenon C. productivity challenge D. analysis of trade-offs E. ethical dilemma Accessibility: Keyboard Navigation Difficulty: Medium Learning Objective: 01-06 Describe the key aspects of operations management decision making. Stevenson - Chapter 01 #60 Topic: 01-17 Establishing Priorities Operations Management - 5th Canadian Edition - Stevenson et al. 61. Which of the following developments related to the historical evolution of operations management is the oldest? A. The human relations movement advocated by Mayo, Maslow, and Hertzberg. B. The introduction of the moving assembly line by Henry Ford. C. Scientific management principles espoused by Frederick Taylor. D. The principle of division of labour documented in Adam Smith's book The Wealth of Nations. E. The influence of Japanese management practices. Accessibility: Keyboard Navigation Difficulty: Medium Learning Objective: 01-07 Briefly describe the historical evolution of operations management. Stevenson - Chapter 01 #61 Topic: 01-19 The Historical Evolution of Operations Management 62. Which of the following is not properly matched? A. Mathematical model for inventory management-Elton Mayo B. Division of labour-Adam Smith C. Scientific Management-F. W. Taylor D. Motion study-Frank and Lillian Gilbreth E. Moving assembly line-Henry Ford Accessibility: Keyboard Navigation Difficulty: Medium Learning Objective: 01-07 Briefly describe the historical evolution of operations management. Stevenson - Chapter 01 #62 Topic: 01-19 The Historical Evolution of Operations Management 63. Which of the following is not a major trend influencing the strategies of manufacturing organizations? A. Globalization B. The Internet and e-commerce C. Introduction of mass production D. Supply chain management E. Technological advances Accessibility: Keyboard Navigation Difficulty: Medium Learning Objective: 01-08 Identify some of the major trends that affect operations management. Stevenson - Chapter 01 #63 Topic: 01-25 Major Trends Operations Management - 5th Canadian Edition - Stevenson et al. Chapter 01 Summary Category # of Quest ions Accessibility: Keyboard Navigation 63 Difficulty: Easy 14 Difficulty: Hard 10 Difficulty: Medium 39 Learning Objective: 01-01 Define the term operations management and identify operations management jobs. 6 Learning Objective: 01-02 Identify the three major functional areas of organizations and describe how they interrelate. 13 Learning Objective: 01- 03 Describe the scope of operations management and provide an overview of this book including differentiating between design and planning/control decisions. 10 Learning Objective: 01-04 Compare goods and services. 7 Learning Objective: 01-05 Discuss the operations managers job. 3 Learning Objective: 01-06 Describe the key aspects of operations management decision making. 15 Learning Objective: 01-07 Briefly describe the historical evolution of operations management. 7 Learning Objective: 01-08 Identify some of the major trends that affect operations management. 2 Stevenson - Chapter 01 63 Topic: 01-01 Introduction 5 Topic: 01-02 Why Study Operations Management? 1 Topic: 01-04 Functions within Organizations 7 Topic: 01-05 Operations 3 Topic: 01-06 Finance 1 Topic: 01-07 Marketing 1 Topic: 01-08 Other Functions 1 Topic: 01-09 The Scope of Operations Management 10 Topic: 01-10 Differentiating Production of Goods and Services 7 Topic: 01-11 The Operations Managers Job 3 Topic: 01-12 Operations Managers and Decision Making 2 Topic: 01-13 Models 1 Topic: 01-14 Quantitative Techniques 3 Topic: 01-15 Analysis of Trade-Offs 1 Topic: 01-16 The Systems Approach 4 Topic: 01-17 Establishing Priorities 3 Topic: 01-18 Ethics 1 Topic: 01-19 The Historical Evolution of Operations Management 3 Topic: 01-21 Scientific Management 2 Topic: 01-22 The Human Relations Model 1 Topic: 01-24 The Influence of Japanese Manufacturers 1 Topic: 01-25 Major Trends 2 Operations Management - 5th Canadian Edition - Stevenson et al. Chapter 02 1. The variety of models and options available to customers is an example of key purchasing criteria that establishes the basis of competition. True False 2. A characteristic that was once an order winner may become an order qualifier, and vice versa. True False 3. Order qualifiers are those characteristics of an organization's goods or services that cause them to be perceived as better than the competition. True False 4. The purchasing criteria of quality and timeliness of delivery are order winners for all companies. True False 5. It is important that an organization has a clear and simple mission/vision/values statement. True False 6. A mission statement should provide a guide for the formulation of strategies for the organization. True False 7. If you think of goals as destinations, then tactics are the roadmaps for reaching the destinations. True False 8. Strategic planning includes both determining long-term plans and implementing them through allocation of resources and action plans. True False Operations Management - 5th Canadian Edition - Stevenson et al. 9. Organizational strategy must be determined without considering the realities of functional area strengths and weaknesses. True False 10. Tactics are short-term projects to accomplish a specific objective, assigned to an individual, with a deadline and the resources needed identified. True False 11. The hierarchy of planning and decision-making is: mission/vision, goals, strategies, tactics, and action plans. True False 12. Making trade-offs among competitive priorities should be avoided in developing operations strategies. True False 13. Formulating an operations strategy requires focusing solely on the operations function, leaving the concerns of other functions and the status of external markets to broader organizational strategic planning. True False 14. In large manufacturing organizations, the operations function tends to adopt a passive role in strategic planning, relying on the functional areas of marketing and finance to establish the strategic direction of the organization. True False 15. Vertical integration refers to the ownership of a major part or the whole of the supply chain. True False 16. Matching a competitor on quality or price is usually sufficient to gain market share. True False 17. Time-based strategies focus on reducing the time required to accomplish certain activities, such as new product development or delivery to the customer. True False Operations Management - 5th Canadian Edition - Stevenson et al. 18. Typically a manufacturing firm would not consider Enterprise Resource Planning (ERP) software as part