IAHSS Advanced Officer Certification Exam | Practice Questions & Answers
What is the primary role of a security officer in crime c. Reduce the opportunity for a person to committ a crime.
prevention?
a. Reduce the desire for a person to committ a crime.
b. Patrol all assigned areas dilligently.
c. Reduce the opportunity for a person to committ a crime.
d. None of these
Crime prevention is the anticipation, recognition, and a. Initiating some action to remove or reduce the risk.
appraisal of a crime risk. It also involves what?
a. Initiating some action to remove or reduce the risk.
b. Reporting the risk to law enforcement authorities.
c. Documenting the risk to the administration.
d. Each of the above.
What must be done about life safety deficiencies found in d. Correct them immediately.
the hazzard surveillance tour?
a. Report them to the nearest medical personnel.
b. Correct them before the next safety committee meeting.
c. Report them to the Occupational Safety and Health
Administration.
d. Correct them immediately.
What is the purpose of crime analysis? a. Identify problems and develop strategies to reduce problems.
a. Identify problems and develop strategies to reduce
problems.
b. Assist law enforcement in identifying known criminals.
c. Solve crimes and make arrests.
d. None of the above.
Which of the following is easier and more cost effective for d. Building in security systems during building design.
an institution?
a. Allowing outside organizations to conduct safety
training.
b. Installing access controls only on exterior doors.
c. Using off-duty law enforcement officers instead of
security officers.
d. Building in security systems during building design.
The Triangle of Crime consists of: c. Opportunity, Desire, Ability
a. Opportunity, Unattended Items, Desire
b. Ability, Opportunity, Randon Access
c. Opportunity, Desire, Ability
d. Access, Desire, Opportunity
What are the layers of protection through physical security * Perimeter Barrior: line or outside perimeter of the site
planning? * Building's Exterior: top, sides, bottom of building
* Interior Controls: lock/key systems, access control systems,
alarms, camera, policies/procedures, training
How can employee awareness programs improve safety in * Generates employee involvement
a healthcare facility? * Improves trust/credibility in the security program and it's
personnel
What are the two most important aspects of a successful d. Security awareness and crime prevention
security program?
a. Assist law enforcement and identifying known criminals
b. Patrol and crime prevention
c. Crime prevention and risk assessment
d. Security awareness and crime prevention
Why is crime analysis important? It helps security monitor the level and types of crime and seasonal fluctuations.
Grade A+ | Updated
, IAHSS Advanced Officer Certification Exam | Practice Questions & Answers
How does environmental design promote a safer Design areas with:
environment? CPTED
Clear sight lines
Appropriate lighting
Unambiguous sinage
Sprinkler heads must not have any obstruction or storage c. 18
within _____ inches of the sprinkler head:
a. 12
b. 16
c. 18
d. 20
What agency requires Hazard Surveillance Rounds? b. The Joint Commission
a. Occupational Safety Health Association (OSHA)
b. The Joint Commission (TJC)
c. National Fire Protection Association (NFPA)
d. Environmental Protection Agency (EPA)
What are the two categories of safety and securities c. Hazard surveillance rounds and security surveys
inspections?
a. Surveillance surveys and security surveys
b. Hazard inspections and security rounds
c. Hazard surveillance rounds and security surveys
d. Surveillance rounds and hazard surveillance surveys
Hazard Surveillance Round inspections are reported to: d. The safety committee of the healthcare organization
a. Occupational Safety Health Association (OSHA)
b. The Supervisor of the facility
c. The Joint Commission (TJC)
d. The safety committee of the healthcare organization
Patient care buildings and satellite health centers require c. Twice per year
Hazard Surveillance Round inspections:
a. Once per year
b. Twice per year
c. Every two years
d. Every three years
Non-patient care buildings and exterior grounds require a. Once per year
Hazard Surveillance Round inspections:
a. Once per year
b. Twice per year
c. Every two years
d. None of the above
The five-step approach to crime analysis is: b. Collect, Collate, Analyze, Disseminate, Gather/Evaluate feedback
a. Gather, Collate, Analyze, Separate, Evaluate feedback
b. Collect, Collate, Analyze, Disseminate, Gather/Evaluate
feedback
c. Collect, Evaluate, Collate, Disseminate, Gather
feedback
d.Collect, Collate, Analyze, Gather/Evaluate feedback
Crime analysis data reports should be presented to the a. Quarterly
institutional safety committee how often?
a. Quarterly
b. Bi-Annually
c. Annually
d. Never
Healthcare facilities that provide _______ customer d. Excellent
service motivate customers to tell others about these
organizations.
a. Respectful
b. Adequate
c. Knowledgeable
d. Excellent
Grade A+ | Updated
, IAHSS Advanced Officer Certification Exam | Practice Questions & Answers
Process improvements in customer service can be d. All of the above
measured how?
a. Surveys
b. Monitoring performance
c. Benchmarking
d. All of the above
_______ can be an excellent way to measure customer b. Feedback
service and improve performance:
a. Surveys
b. Feedback
c. Employee complaints
d. Phone call monitoring
______ is an element in improving customer service: e. All of the above
a. Identifying customers
b. Attitude
c. Communication
d. Training
e. All of the above
Communication is ________________: a. 93% body language, 7% words
a. 93% body language, 7% words
b. 50% non-verbal, 50% verbal
c. 80% verbal, 20% gesture
d. 75% verbal, 20% gestures and tone of voice
Customer retention is __________ times less expensive b. 5 to 6
than attracting new customers.
a. 2 to 3
b. 5 to 6
c. 7 to 9
d. 10 to 12
Satisfied customers on average tell _________ other c. 4 to 5
people about their positive experience at a healthcare
facility.
a. 1 to 2
b. 2 to 3
c. 4 to 5
d. 6 to 7
How many healthcare organizations have earned the c. more than 125
Planetree organization's designation as a 'patient-centered
hospital'?
a. Less than 100
b. Less than 115
c. More than 125
d. More than 200
What are the four elements of the "Fish" philosophy? 1. Choose your attitude
2. Play
3. Make Their day
4. Be present, be there
The acronym HEART expresses what: Honesty
Empathetic
Appreciative
Respectful
Tolerant
Research reveals that consumers make buying decisions c. 90% sevice / 10% product
based on:
a. 70% service / 30% product
b. 80% service / 20% product
c. 90% sevice / 10% product
d. 95% sevice / 5% product
Grade A+ | Updated
What is the primary role of a security officer in crime c. Reduce the opportunity for a person to committ a crime.
prevention?
a. Reduce the desire for a person to committ a crime.
b. Patrol all assigned areas dilligently.
c. Reduce the opportunity for a person to committ a crime.
d. None of these
Crime prevention is the anticipation, recognition, and a. Initiating some action to remove or reduce the risk.
appraisal of a crime risk. It also involves what?
a. Initiating some action to remove or reduce the risk.
b. Reporting the risk to law enforcement authorities.
c. Documenting the risk to the administration.
d. Each of the above.
What must be done about life safety deficiencies found in d. Correct them immediately.
the hazzard surveillance tour?
a. Report them to the nearest medical personnel.
b. Correct them before the next safety committee meeting.
c. Report them to the Occupational Safety and Health
Administration.
d. Correct them immediately.
What is the purpose of crime analysis? a. Identify problems and develop strategies to reduce problems.
a. Identify problems and develop strategies to reduce
problems.
b. Assist law enforcement in identifying known criminals.
c. Solve crimes and make arrests.
d. None of the above.
Which of the following is easier and more cost effective for d. Building in security systems during building design.
an institution?
a. Allowing outside organizations to conduct safety
training.
b. Installing access controls only on exterior doors.
c. Using off-duty law enforcement officers instead of
security officers.
d. Building in security systems during building design.
The Triangle of Crime consists of: c. Opportunity, Desire, Ability
a. Opportunity, Unattended Items, Desire
b. Ability, Opportunity, Randon Access
c. Opportunity, Desire, Ability
d. Access, Desire, Opportunity
What are the layers of protection through physical security * Perimeter Barrior: line or outside perimeter of the site
planning? * Building's Exterior: top, sides, bottom of building
* Interior Controls: lock/key systems, access control systems,
alarms, camera, policies/procedures, training
How can employee awareness programs improve safety in * Generates employee involvement
a healthcare facility? * Improves trust/credibility in the security program and it's
personnel
What are the two most important aspects of a successful d. Security awareness and crime prevention
security program?
a. Assist law enforcement and identifying known criminals
b. Patrol and crime prevention
c. Crime prevention and risk assessment
d. Security awareness and crime prevention
Why is crime analysis important? It helps security monitor the level and types of crime and seasonal fluctuations.
Grade A+ | Updated
, IAHSS Advanced Officer Certification Exam | Practice Questions & Answers
How does environmental design promote a safer Design areas with:
environment? CPTED
Clear sight lines
Appropriate lighting
Unambiguous sinage
Sprinkler heads must not have any obstruction or storage c. 18
within _____ inches of the sprinkler head:
a. 12
b. 16
c. 18
d. 20
What agency requires Hazard Surveillance Rounds? b. The Joint Commission
a. Occupational Safety Health Association (OSHA)
b. The Joint Commission (TJC)
c. National Fire Protection Association (NFPA)
d. Environmental Protection Agency (EPA)
What are the two categories of safety and securities c. Hazard surveillance rounds and security surveys
inspections?
a. Surveillance surveys and security surveys
b. Hazard inspections and security rounds
c. Hazard surveillance rounds and security surveys
d. Surveillance rounds and hazard surveillance surveys
Hazard Surveillance Round inspections are reported to: d. The safety committee of the healthcare organization
a. Occupational Safety Health Association (OSHA)
b. The Supervisor of the facility
c. The Joint Commission (TJC)
d. The safety committee of the healthcare organization
Patient care buildings and satellite health centers require c. Twice per year
Hazard Surveillance Round inspections:
a. Once per year
b. Twice per year
c. Every two years
d. Every three years
Non-patient care buildings and exterior grounds require a. Once per year
Hazard Surveillance Round inspections:
a. Once per year
b. Twice per year
c. Every two years
d. None of the above
The five-step approach to crime analysis is: b. Collect, Collate, Analyze, Disseminate, Gather/Evaluate feedback
a. Gather, Collate, Analyze, Separate, Evaluate feedback
b. Collect, Collate, Analyze, Disseminate, Gather/Evaluate
feedback
c. Collect, Evaluate, Collate, Disseminate, Gather
feedback
d.Collect, Collate, Analyze, Gather/Evaluate feedback
Crime analysis data reports should be presented to the a. Quarterly
institutional safety committee how often?
a. Quarterly
b. Bi-Annually
c. Annually
d. Never
Healthcare facilities that provide _______ customer d. Excellent
service motivate customers to tell others about these
organizations.
a. Respectful
b. Adequate
c. Knowledgeable
d. Excellent
Grade A+ | Updated
, IAHSS Advanced Officer Certification Exam | Practice Questions & Answers
Process improvements in customer service can be d. All of the above
measured how?
a. Surveys
b. Monitoring performance
c. Benchmarking
d. All of the above
_______ can be an excellent way to measure customer b. Feedback
service and improve performance:
a. Surveys
b. Feedback
c. Employee complaints
d. Phone call monitoring
______ is an element in improving customer service: e. All of the above
a. Identifying customers
b. Attitude
c. Communication
d. Training
e. All of the above
Communication is ________________: a. 93% body language, 7% words
a. 93% body language, 7% words
b. 50% non-verbal, 50% verbal
c. 80% verbal, 20% gesture
d. 75% verbal, 20% gestures and tone of voice
Customer retention is __________ times less expensive b. 5 to 6
than attracting new customers.
a. 2 to 3
b. 5 to 6
c. 7 to 9
d. 10 to 12
Satisfied customers on average tell _________ other c. 4 to 5
people about their positive experience at a healthcare
facility.
a. 1 to 2
b. 2 to 3
c. 4 to 5
d. 6 to 7
How many healthcare organizations have earned the c. more than 125
Planetree organization's designation as a 'patient-centered
hospital'?
a. Less than 100
b. Less than 115
c. More than 125
d. More than 200
What are the four elements of the "Fish" philosophy? 1. Choose your attitude
2. Play
3. Make Their day
4. Be present, be there
The acronym HEART expresses what: Honesty
Empathetic
Appreciative
Respectful
Tolerant
Research reveals that consumers make buying decisions c. 90% sevice / 10% product
based on:
a. 70% service / 30% product
b. 80% service / 20% product
c. 90% sevice / 10% product
d. 95% sevice / 5% product
Grade A+ | Updated
