IAHSS SUPERVISOR EXAM SCRIPT
COMPREHENSIVE STUDY GUIDE
●● What is the goal of managed care systems?
Answer: To control cost
●● Which category in the institutions organizational chart best describes
line officers' position?
Answer: Employee
●● What is the most important factor in being a security officer?
Answer: Honesty and integrity
●● What does CMS stand for?
Answer: Centers for Medicare & Medicaid Services
●● What does FTE stand for?
Answer: Full Time Equivalent
●● What does HIPPA stand for?
Answer: Health Insurance Portability and Accountability Act
,●● Who makes most of the critical security decisions in the
organization?
Answer: Security Officer
●● For whom do supervisors advocate?
Answer: Employees and the organization
●● What the two distinct sides of a supervisor's work?
Answer: Personnel and tasks
●● What are three tasks assigned to a supervisor?
Answer: 1) Documentation 2) Scheduling and 3) Budget
●● What is the simple secret to keeping employees content?
Answer: Take care of the little things
●● A good supervisor is one who can create
_________________________ .
Answer: Balance
●● What percentage of the security operating budget is allocated to
labor and labor-related costs?
Answer: More than 93%
, ●● A simple rule of that is what is for the team or
_________________________ wins out over what is good for the
________________________.
Answer: Organization.... individual
●● Real recognition, given ____________________, makes an impact
and helps build individual as well as team morale.
Answer: Correctly
●● As a supervisor, you must recognize what various staff member are
_______________ at and then work to put them in situations where they
can ____________________.
Answer: Good..... flourish
●● Documenting employee performance is an essential,
________________ process.
Answer: Everyday
●● The schedule must, first, work for your ______________________
and, second, be fair and equitable for your
__________________________.
Answer: Organization..... staff
COMPREHENSIVE STUDY GUIDE
●● What is the goal of managed care systems?
Answer: To control cost
●● Which category in the institutions organizational chart best describes
line officers' position?
Answer: Employee
●● What is the most important factor in being a security officer?
Answer: Honesty and integrity
●● What does CMS stand for?
Answer: Centers for Medicare & Medicaid Services
●● What does FTE stand for?
Answer: Full Time Equivalent
●● What does HIPPA stand for?
Answer: Health Insurance Portability and Accountability Act
,●● Who makes most of the critical security decisions in the
organization?
Answer: Security Officer
●● For whom do supervisors advocate?
Answer: Employees and the organization
●● What the two distinct sides of a supervisor's work?
Answer: Personnel and tasks
●● What are three tasks assigned to a supervisor?
Answer: 1) Documentation 2) Scheduling and 3) Budget
●● What is the simple secret to keeping employees content?
Answer: Take care of the little things
●● A good supervisor is one who can create
_________________________ .
Answer: Balance
●● What percentage of the security operating budget is allocated to
labor and labor-related costs?
Answer: More than 93%
, ●● A simple rule of that is what is for the team or
_________________________ wins out over what is good for the
________________________.
Answer: Organization.... individual
●● Real recognition, given ____________________, makes an impact
and helps build individual as well as team morale.
Answer: Correctly
●● As a supervisor, you must recognize what various staff member are
_______________ at and then work to put them in situations where they
can ____________________.
Answer: Good..... flourish
●● Documenting employee performance is an essential,
________________ process.
Answer: Everyday
●● The schedule must, first, work for your ______________________
and, second, be fair and equitable for your
__________________________.
Answer: Organization..... staff
