IAHSS (FULL STUDY GUIDE)
QUESTIONS WITH CORRECT ANSWERS
Which bof bthe bfollowing bis bNOT bone bof bthe bclassifications bof bhealthcare
borganizations bin bChapter bone?
A. bPropriety bor bfor-profit.
B. bNot-for-profit.
C. bGovernment-supported.
D. bIndividual bhealthcare. b- bCORRECT bANSWER b✔✔D. bIndividual bhealthcare.
Which bof bthe bfollowing bis bNOT ba brisk bissue bfor bhealthcare?
A. bDrugs bare bused band bstored bin bthe bfacility.
B. bMostly bfemale bstaff.
C. bHigh bpercentage bof btechnical band bprofessional bstaff.
D. bPublicly baccessible band bmany bdoors bmust bremain bopen. b- bCORRECT
bANSWER b✔✔C. bHigh bpercentage bof btechnical band bprofessional bstaff.
Which bof bthe bfollowing bis busually bat bthe btop bof bthe borganizational bchart?
A. bBoard bof bDirectors.
B. bDepartment bleaders.
C. bAssistant badministrators.
D. bVice bpresidents. b- bCORRECT bANSWER b✔✔A. bBoard bof bDirectors
Which bof bthe bfollowing bstatements bbest bdescribes bemployees?
A. bMedical bstaff bcontracted bby bthe bfacility.
B. bAll bstaff bdirectly bemployed bby bthe bfacility.
C. bVolunteers bwho bdonate btheir btime.
D. bContracted bpersons. b- bCORRECT bANSWER b✔✔B. bAll bstaff bdirectly bemployed
bby bthe bfacility.
Security buses bsenior bmanagement's bendorsement bto bbuild bwhat bkind bof bprogram?
A. bStrong band beffective.
B. bA bprogram bthat bworks bin ba bsmall bpart bof bthe bfacility.
C. bGenerally beffective.
D. bStrong band bsimple. b- bCORRECT bANSWER b✔✔A. bStrong band beffective.
How bshould bfriendships band binter-personal brelationships bbetween bsecurity bofficers
band bstaff bmembers bfrom bother bdepartments bbe btreated?
A. bDiscouraged.
,B. bEncouraged.
C. bEncouraged bbut bmonitored. b
D. bEncouraged, bbut bsecurity bstaff beducated babout bethics band bavoiding bfavoritism.
b- bCORRECT bANSWER b✔✔D. bEncouraged, bbut bsecurity bstaff beducated babout
bethics band bavoiding bfavoritism.
Which bof bthe bfollowing ballows ba bdepartment bto bassess bits bcost-effectiveness bwithin
ban borganization?
A. bCrime banalysis.
B. bRisk bassessments.
C. bBench-marking.
D. bEvaluation bsurveys. b- bCORRECT bANSWER b✔✔C. bBench-marking.
What bshould bthe bmost bprimary boverriding bconcern bof bany bsecurity bdepartment bbe?
A. bIts bimage.
B. bThe bsafety band bwell-being bof banyone bin bthe bfacility.
C. bThe bgoals band bmission bof bthe bentity bemploying bthe bsecurity bservices.
D. bCost-effectiveness. b- bCORRECT bANSWER b✔✔B. bThe bsafety band bwell-being bof
banyone bin bthe bfacility.
Which bof bthe bfollowing bare bskills ba bsecurity bprofessional bshould bhave band buse bat
ball btimes?
A. bGood bobservation bskills.
B. bgood bcommunication bskills.
C. bTolerance.
D. bAll bof bthe babove. b- bCORRECT bANSWER b✔✔D. bAll bof bthe babove.
Why bare bvendors bpotentially ba bhigh bsecurity brisk bto ba bhealthcare bfacility?
A. bVendors boften bhave baccess bto bsensitive bareas byet bstaff bof bthe bhealthcare
borganization bmay bknow bvery blittle babout bvendor's bbackground.
B. bVendors btypically bdrive blarge bvehicles bthat bcan bconceal blarge bamounts bof
bstolen bproperty bor bcontraband.
C. bCompeting bvendors bmay bclash bat ba bfacility.
D. bVendors bmay bbe bbringing bin bhigh-demand bproducts bthat bcould bbe btargeted bfor
btheft. b- bCORRECT bANSWER b✔✔A. bVendors boften bhave baccess bto bsensitive
bareas byet bstaff bof bthe bhealthcare borganization bmay bknow bvery blittle babout
bvendor's bbackground.
In bthe bpatient- band bfamily-centered bcare bphilosophy, bwho bdetermines bwhich
bindividuals bare bpart bof bthe bpatient's bfamily?
A. bPatient's bparents bor blegal bguardians.
B. bNursing bstaff.
C. bAttending bphysician.
D. bThe bpatient, bprovided bhe bor bshe bis bdevelopmentally bmature band bcompetent bto
bdo bso. b- bCORRECT bANSWER b✔✔D. bThe bpatient, bprovided bhe bor bshe bis
bdevelopmentally bmature band bcompetent bto bdo bso.
,Which bof bthe bfollowing bis bnot ban bexample bof ban bexternal bcostumer?
A. bPatients.
B. bVendors.
C. bEmployees.
D. bRegulatory bagencies. b- bCORRECT bANSWER b✔✔C. bEmployees.
Which bof bthe bfollowing bdoes bNOT bhelp bthe bsecurity buniform bcommunicate ban
bappropriate bmessage bto bthe bpublic?
A. bClean buniform.
B. bWearing bthe buniform bshirt boutside bof bthe btrousers.
C. bWell bcared bfor buniform.
D. bShined bfootwear. b- bCORRECT bANSWER b✔✔B. bWearing bthe buniform bshirt
boutside bof bthe btrousers.
Which bof bthe bfollowing bis bNOT ban bexample bof bundesirable bbehavior band
bdemeanor bin ba bsecurity bofficer?
A. bBad battitude.
B. bDishonesty.
C. bImpoliteness.
D. bConfidence. b- bCORRECT bANSWER b✔✔D. bConfidence.
What bis bthe brelationship bbetween bemployees band bmanagement bsometimes bcalled?
A. bEmployee brelations.
B. bConfidentiality.
C. bFamily binteraction.
D. bTense bconversation. b- bCORRECT bANSWER b✔✔A. bEmployee brelations.
Which bof bthe bfollowing bmay bunion bmembers bNOT bdo bduring bpicketing?
A. bCarry bsigns.
B. bProtest bmanagement bdecisions.
C. bBlock bentrances bto bthe bbuilding.
D. bCongregate boutside bthe bfacility. b- bCORRECT bANSWER b✔✔C. bBlock bentrances
bto bthe bbuilding.
Which bof bthe bfollowing bis bNOT ba btrue bstatement babout bcustomers' bperceptions bof
btheir bexperience?
A. bInteraction bis bsubject bto bpersonal binterpretation.
B. bInteraction bcan bonly bbe bperceived bby bwords bstated.
C. bInteraction bis baffected bby bbody blanguage.
D. bInteraction bis baffected bby ball bof byour bactions. b- bCORRECT bANSWER b✔✔B.
bInteraction bcan bonly bbe bperceived bby bwords bstated.
Which bof bthe bfollowing bis bNOT bone bof bthe bthree bpowerful, bpersonal breasons bto
bprovide bgreat bcustomer bservice?
A. bMore bjob bsatisfaction.
, B. bLess bstress band bhassle.
C. bTrying bto bimpress byour bsupervisor.
D. bMore bjob bsuccess. b- bCORRECT bANSWER b✔✔C. bTrying bto bimpress byour
bsupervisor.
Which bof bthe bfollowing bdescribes bthe bmain bobjective bof bgood bcustomer bservice?
A. bTo bmake bthe bcustomer bwalk baway bwith ba bpositive bfeeling.
B. bTo bhelp bthe bcustomer bsee bthat bsomeone btried, beven bthough bthough bthe
bcustomer,s bwants bwere bnot bmet.
C. bTo bmake bthe bcustomer bthink bno bone bcares babout bthe bconcern braised bby bthe
bcustomer.
D. bTo bhelp bthe bcustomer bwalk baway bwith ba bneutral bfeeling. b- bCORRECT
bANSWER b✔✔A. bTo bmake bthe bcustomer bwalk baway bwith ba bpositive bfeeling.
Which bof bthe bfollowing bis bthe bdefinition bof ba bcustomer?
A. bExternal bpaying bcustomer.
B. bInternal bcustomer.
C. bNon-paying bexternal bcustomer.
D. bAnyone bwith bwhom byou binteract. b- bCORRECT bANSWER b✔✔D. bAnyone bwith
bwhom byou binteract.
Which bof bthe bfollowing bis bNOT ba bcommon btechnique bto buse bwhile bproviding bgood
bcustomer bservice.
A. bAcknowledge bthe bcustomer's bneeds.
B. bUse binappropriate bbody blanguage.
C. bProvide balternatives.
D. bSay bthank byou. b- bCORRECT bANSWER b✔✔B. bUse binappropriate bbody
blanguage.
The bJoint bCommission brequires bthat brisk bassessments bbe bconducted bhow boften?
A. bEvery btwo byears.
B. bEvery bsix bmonths.
C. bEvery byear.
D. bMonthly. b- bCORRECT bANSWER b✔✔C. bEvery byear.
Which bof bthe bfollowing bis bNOT ba btrue bstatement?
A. bTeam bbuilding bencourages bemployee binvolvement bin bplanning, bproblem bsolving,
band bdecision bmaking bwithin bthe borganization.
B. bTeam bbuilding bpromotes ba bbetter bunderstanding bof bdecisions.
C. bTeam bbuilding brarely bcontributes bto bsupport bfor bownership bof bdecisions,
bprocesses, band bchanges.
D. bActive bparticipation bon bteams bcan bengage bemployees. b- bCORRECT bANSWER
b✔✔C. bTeam bbuilding brarely bcontributes bto bsupport bfor bownership bof bdecisions,
bprocesses, band bchanges.
Which bof bthe bfollowing bis bNOT ban bongoing bor bfunctional bwork bteam?
QUESTIONS WITH CORRECT ANSWERS
Which bof bthe bfollowing bis bNOT bone bof bthe bclassifications bof bhealthcare
borganizations bin bChapter bone?
A. bPropriety bor bfor-profit.
B. bNot-for-profit.
C. bGovernment-supported.
D. bIndividual bhealthcare. b- bCORRECT bANSWER b✔✔D. bIndividual bhealthcare.
Which bof bthe bfollowing bis bNOT ba brisk bissue bfor bhealthcare?
A. bDrugs bare bused band bstored bin bthe bfacility.
B. bMostly bfemale bstaff.
C. bHigh bpercentage bof btechnical band bprofessional bstaff.
D. bPublicly baccessible band bmany bdoors bmust bremain bopen. b- bCORRECT
bANSWER b✔✔C. bHigh bpercentage bof btechnical band bprofessional bstaff.
Which bof bthe bfollowing bis busually bat bthe btop bof bthe borganizational bchart?
A. bBoard bof bDirectors.
B. bDepartment bleaders.
C. bAssistant badministrators.
D. bVice bpresidents. b- bCORRECT bANSWER b✔✔A. bBoard bof bDirectors
Which bof bthe bfollowing bstatements bbest bdescribes bemployees?
A. bMedical bstaff bcontracted bby bthe bfacility.
B. bAll bstaff bdirectly bemployed bby bthe bfacility.
C. bVolunteers bwho bdonate btheir btime.
D. bContracted bpersons. b- bCORRECT bANSWER b✔✔B. bAll bstaff bdirectly bemployed
bby bthe bfacility.
Security buses bsenior bmanagement's bendorsement bto bbuild bwhat bkind bof bprogram?
A. bStrong band beffective.
B. bA bprogram bthat bworks bin ba bsmall bpart bof bthe bfacility.
C. bGenerally beffective.
D. bStrong band bsimple. b- bCORRECT bANSWER b✔✔A. bStrong band beffective.
How bshould bfriendships band binter-personal brelationships bbetween bsecurity bofficers
band bstaff bmembers bfrom bother bdepartments bbe btreated?
A. bDiscouraged.
,B. bEncouraged.
C. bEncouraged bbut bmonitored. b
D. bEncouraged, bbut bsecurity bstaff beducated babout bethics band bavoiding bfavoritism.
b- bCORRECT bANSWER b✔✔D. bEncouraged, bbut bsecurity bstaff beducated babout
bethics band bavoiding bfavoritism.
Which bof bthe bfollowing ballows ba bdepartment bto bassess bits bcost-effectiveness bwithin
ban borganization?
A. bCrime banalysis.
B. bRisk bassessments.
C. bBench-marking.
D. bEvaluation bsurveys. b- bCORRECT bANSWER b✔✔C. bBench-marking.
What bshould bthe bmost bprimary boverriding bconcern bof bany bsecurity bdepartment bbe?
A. bIts bimage.
B. bThe bsafety band bwell-being bof banyone bin bthe bfacility.
C. bThe bgoals band bmission bof bthe bentity bemploying bthe bsecurity bservices.
D. bCost-effectiveness. b- bCORRECT bANSWER b✔✔B. bThe bsafety band bwell-being bof
banyone bin bthe bfacility.
Which bof bthe bfollowing bare bskills ba bsecurity bprofessional bshould bhave band buse bat
ball btimes?
A. bGood bobservation bskills.
B. bgood bcommunication bskills.
C. bTolerance.
D. bAll bof bthe babove. b- bCORRECT bANSWER b✔✔D. bAll bof bthe babove.
Why bare bvendors bpotentially ba bhigh bsecurity brisk bto ba bhealthcare bfacility?
A. bVendors boften bhave baccess bto bsensitive bareas byet bstaff bof bthe bhealthcare
borganization bmay bknow bvery blittle babout bvendor's bbackground.
B. bVendors btypically bdrive blarge bvehicles bthat bcan bconceal blarge bamounts bof
bstolen bproperty bor bcontraband.
C. bCompeting bvendors bmay bclash bat ba bfacility.
D. bVendors bmay bbe bbringing bin bhigh-demand bproducts bthat bcould bbe btargeted bfor
btheft. b- bCORRECT bANSWER b✔✔A. bVendors boften bhave baccess bto bsensitive
bareas byet bstaff bof bthe bhealthcare borganization bmay bknow bvery blittle babout
bvendor's bbackground.
In bthe bpatient- band bfamily-centered bcare bphilosophy, bwho bdetermines bwhich
bindividuals bare bpart bof bthe bpatient's bfamily?
A. bPatient's bparents bor blegal bguardians.
B. bNursing bstaff.
C. bAttending bphysician.
D. bThe bpatient, bprovided bhe bor bshe bis bdevelopmentally bmature band bcompetent bto
bdo bso. b- bCORRECT bANSWER b✔✔D. bThe bpatient, bprovided bhe bor bshe bis
bdevelopmentally bmature band bcompetent bto bdo bso.
,Which bof bthe bfollowing bis bnot ban bexample bof ban bexternal bcostumer?
A. bPatients.
B. bVendors.
C. bEmployees.
D. bRegulatory bagencies. b- bCORRECT bANSWER b✔✔C. bEmployees.
Which bof bthe bfollowing bdoes bNOT bhelp bthe bsecurity buniform bcommunicate ban
bappropriate bmessage bto bthe bpublic?
A. bClean buniform.
B. bWearing bthe buniform bshirt boutside bof bthe btrousers.
C. bWell bcared bfor buniform.
D. bShined bfootwear. b- bCORRECT bANSWER b✔✔B. bWearing bthe buniform bshirt
boutside bof bthe btrousers.
Which bof bthe bfollowing bis bNOT ban bexample bof bundesirable bbehavior band
bdemeanor bin ba bsecurity bofficer?
A. bBad battitude.
B. bDishonesty.
C. bImpoliteness.
D. bConfidence. b- bCORRECT bANSWER b✔✔D. bConfidence.
What bis bthe brelationship bbetween bemployees band bmanagement bsometimes bcalled?
A. bEmployee brelations.
B. bConfidentiality.
C. bFamily binteraction.
D. bTense bconversation. b- bCORRECT bANSWER b✔✔A. bEmployee brelations.
Which bof bthe bfollowing bmay bunion bmembers bNOT bdo bduring bpicketing?
A. bCarry bsigns.
B. bProtest bmanagement bdecisions.
C. bBlock bentrances bto bthe bbuilding.
D. bCongregate boutside bthe bfacility. b- bCORRECT bANSWER b✔✔C. bBlock bentrances
bto bthe bbuilding.
Which bof bthe bfollowing bis bNOT ba btrue bstatement babout bcustomers' bperceptions bof
btheir bexperience?
A. bInteraction bis bsubject bto bpersonal binterpretation.
B. bInteraction bcan bonly bbe bperceived bby bwords bstated.
C. bInteraction bis baffected bby bbody blanguage.
D. bInteraction bis baffected bby ball bof byour bactions. b- bCORRECT bANSWER b✔✔B.
bInteraction bcan bonly bbe bperceived bby bwords bstated.
Which bof bthe bfollowing bis bNOT bone bof bthe bthree bpowerful, bpersonal breasons bto
bprovide bgreat bcustomer bservice?
A. bMore bjob bsatisfaction.
, B. bLess bstress band bhassle.
C. bTrying bto bimpress byour bsupervisor.
D. bMore bjob bsuccess. b- bCORRECT bANSWER b✔✔C. bTrying bto bimpress byour
bsupervisor.
Which bof bthe bfollowing bdescribes bthe bmain bobjective bof bgood bcustomer bservice?
A. bTo bmake bthe bcustomer bwalk baway bwith ba bpositive bfeeling.
B. bTo bhelp bthe bcustomer bsee bthat bsomeone btried, beven bthough bthough bthe
bcustomer,s bwants bwere bnot bmet.
C. bTo bmake bthe bcustomer bthink bno bone bcares babout bthe bconcern braised bby bthe
bcustomer.
D. bTo bhelp bthe bcustomer bwalk baway bwith ba bneutral bfeeling. b- bCORRECT
bANSWER b✔✔A. bTo bmake bthe bcustomer bwalk baway bwith ba bpositive bfeeling.
Which bof bthe bfollowing bis bthe bdefinition bof ba bcustomer?
A. bExternal bpaying bcustomer.
B. bInternal bcustomer.
C. bNon-paying bexternal bcustomer.
D. bAnyone bwith bwhom byou binteract. b- bCORRECT bANSWER b✔✔D. bAnyone bwith
bwhom byou binteract.
Which bof bthe bfollowing bis bNOT ba bcommon btechnique bto buse bwhile bproviding bgood
bcustomer bservice.
A. bAcknowledge bthe bcustomer's bneeds.
B. bUse binappropriate bbody blanguage.
C. bProvide balternatives.
D. bSay bthank byou. b- bCORRECT bANSWER b✔✔B. bUse binappropriate bbody
blanguage.
The bJoint bCommission brequires bthat brisk bassessments bbe bconducted bhow boften?
A. bEvery btwo byears.
B. bEvery bsix bmonths.
C. bEvery byear.
D. bMonthly. b- bCORRECT bANSWER b✔✔C. bEvery byear.
Which bof bthe bfollowing bis bNOT ba btrue bstatement?
A. bTeam bbuilding bencourages bemployee binvolvement bin bplanning, bproblem bsolving,
band bdecision bmaking bwithin bthe borganization.
B. bTeam bbuilding bpromotes ba bbetter bunderstanding bof bdecisions.
C. bTeam bbuilding brarely bcontributes bto bsupport bfor bownership bof bdecisions,
bprocesses, band bchanges.
D. bActive bparticipation bon bteams bcan bengage bemployees. b- bCORRECT bANSWER
b✔✔C. bTeam bbuilding brarely bcontributes bto bsupport bfor bownership bof bdecisions,
bprocesses, band bchanges.
Which bof bthe bfollowing bis bNOT ban bongoing bor bfunctional bwork bteam?
