Question 1
What should be done when a patient reports that his or her demographic information is
incorrect?
A. Request written documentation
B. Cross out the incorrect information
C. Call the referring doctors office to request another enrollment form
D. Follow the organizational procedure and correct the error immediately
CORRECT ANSWER
D. Follow the organizational procedure and correct the error immediately.
Question 2
In the absence of a release form, a patients health information may be shared with the
patients _____ without committing a HIPAA violation
A. Child
B. Spouse
C. Physician
D. Verbally reported power of attorney
CORRECT ANSWER
C. Physician
Question 3
1
,In addition to the patients name, all of the following can be used in the patient
identification process except the patients...
A. Room number
B. Account number
C. Last four digits of SSN
D. Medical record number
CORRECT ANSWER
A. Room number
Question 4
When is it appropriate to contact a patients family member?
A. Never
B. Only if the patient is non-compliant
C. Only if his or her physician gives permission
D. Only if the patient has signed a HIPAA form giving permission
CORRECT ANSWER
D. Only if the patient has signed a HIPAA form giving permission
Question 5
A nursing home calls a cardiology office requesting that a transtelephonic pacemaker
check be conducted on a new admission to the facility. The technician finds no medical
record indicating that the patient has been followed by the practice. What is the
technicians next step?
A. Schedule a cardiology consultation
B. Perform transtelephonic pacemaker check
C. Ask the nursing home staff to arrange for transportation to the office
D. Contact the PCP's office to obtain the prescription for transtelephonic monitoring
2
, CORRECT ANSWER
D. Contact the PCP's office to obtain the prescription for transtelephonic monitoring
Question 6
A transtelephonic technicians responsible for checking pacemakers in a cardiology office
note that a particular demographic area of their patient population has more problems
with unpredictable disconnections during transmissions than other locations. What is the
MOST APPROPRIATE next step for the technicians to take?
A. Create a list of patients who have had a problem with disconnections
B. Schedule the patients to come into the office with their monitors for the next pacemaker
evaluation
C. Contact their supervisor about discussing the issue with the department responsible for
telephone services
D. Ask the patients experiencing disconnections which long distance provider they are using
and document it
CORRECT ANSWER
C. Contact their supervisor about discussing the issue with the department responsible
for telephone services
Question 7
A testing facility is ordered to send a mobile cardiovascular telemetry monitor to a patient.
The testing facility notifies the cardiology office that the patients primary insurance does
not cover this type of service. The original order came from the patients PCP for
palpitations. An appropriate next step would be to...
A. Call the patient and advise them that their insurance will not cover the test
B. Place a 30-day patient-activated event monitor that is covered by the patients insurance
C. Call the patient to determine whether he or she has experienced any worse symptoms
than palpitations that may qualify him or her for the testing ordered
3
What should be done when a patient reports that his or her demographic information is
incorrect?
A. Request written documentation
B. Cross out the incorrect information
C. Call the referring doctors office to request another enrollment form
D. Follow the organizational procedure and correct the error immediately
CORRECT ANSWER
D. Follow the organizational procedure and correct the error immediately.
Question 2
In the absence of a release form, a patients health information may be shared with the
patients _____ without committing a HIPAA violation
A. Child
B. Spouse
C. Physician
D. Verbally reported power of attorney
CORRECT ANSWER
C. Physician
Question 3
1
,In addition to the patients name, all of the following can be used in the patient
identification process except the patients...
A. Room number
B. Account number
C. Last four digits of SSN
D. Medical record number
CORRECT ANSWER
A. Room number
Question 4
When is it appropriate to contact a patients family member?
A. Never
B. Only if the patient is non-compliant
C. Only if his or her physician gives permission
D. Only if the patient has signed a HIPAA form giving permission
CORRECT ANSWER
D. Only if the patient has signed a HIPAA form giving permission
Question 5
A nursing home calls a cardiology office requesting that a transtelephonic pacemaker
check be conducted on a new admission to the facility. The technician finds no medical
record indicating that the patient has been followed by the practice. What is the
technicians next step?
A. Schedule a cardiology consultation
B. Perform transtelephonic pacemaker check
C. Ask the nursing home staff to arrange for transportation to the office
D. Contact the PCP's office to obtain the prescription for transtelephonic monitoring
2
, CORRECT ANSWER
D. Contact the PCP's office to obtain the prescription for transtelephonic monitoring
Question 6
A transtelephonic technicians responsible for checking pacemakers in a cardiology office
note that a particular demographic area of their patient population has more problems
with unpredictable disconnections during transmissions than other locations. What is the
MOST APPROPRIATE next step for the technicians to take?
A. Create a list of patients who have had a problem with disconnections
B. Schedule the patients to come into the office with their monitors for the next pacemaker
evaluation
C. Contact their supervisor about discussing the issue with the department responsible for
telephone services
D. Ask the patients experiencing disconnections which long distance provider they are using
and document it
CORRECT ANSWER
C. Contact their supervisor about discussing the issue with the department responsible
for telephone services
Question 7
A testing facility is ordered to send a mobile cardiovascular telemetry monitor to a patient.
The testing facility notifies the cardiology office that the patients primary insurance does
not cover this type of service. The original order came from the patients PCP for
palpitations. An appropriate next step would be to...
A. Call the patient and advise them that their insurance will not cover the test
B. Place a 30-day patient-activated event monitor that is covered by the patients insurance
C. Call the patient to determine whether he or she has experienced any worse symptoms
than palpitations that may qualify him or her for the testing ordered
3
