NSG 3180 CORRECT EXAMS ANSWERS AND
QUESTIONS SET A+
✔✔Support Secondary Groups - ✔✔- focuses on supporting and encouraging each
other through the healing process
✔✔Aggressor - ✔✔Criticizes or blames others, personally attacks other members, uses
sarcasm and hostility in interactions
✔✔Blocker - ✔✔Instantly rejects ideas or argues an idea to death, cites tangential ideas
and opinions, obstructs decision making
✔✔Joker - ✔✔Disrupts work of the group by constantly joking and refusing to take
group task seriously
✔✔Avoider - ✔✔Whispers to others, daydreams, doodles, acts indifferent and passive
✔✔Self-confessor - ✔✔Uses the group to express personal views and feelings
unrelated to group task
✔✔Recognition-seeker - ✔✔Seeks attention by excessive talking trying to gain leader's
favor
✔✔Tuckers Stages of Group Formation (5 Stages) - ✔✔Forming, Storming, Norming,
Performing, Adjourning/Transforming
✔✔FormingStage - ✔✔- Expect confusion about purpose, little agreement, enthusiasm
- Requires: Strong direction and guidance
✔✔Storming Stage - ✔✔- Expect: conflict, 'turf battles', increasing clarity or purpose
- Requires: coaching, listening, clarification, compromise
✔✔Norming Stage - ✔✔Expect: developing trust, efficiency, roles emerging
Required: Facilitation, feedback, review, training
, ✔✔Performing Stage - ✔✔Expect: focus on goals, clear purpose, productive and
efficient
Requires: delegation, future planning, recognition
✔✔Adjourning/Transforming Stage - ✔✔Expect: Natural end or plan new project and
goals
Requires: review, recognition, and reward
✔✔Closed Group - ✔✔Selected membership with an expectation of regular attendance
for an extended time period
✔✔Open Group - ✔✔Do not have defined membership, individuals will come and go
depending on their needs
✔✔One of the most powerful forms of nonverbal communication is _____________ -
✔✔One of the most powerful forms of nonverbal communication is TOUCH
✔✔High or Low Context? (English, North American, Swiss, German) - ✔✔Low Context
✔✔High or Low Context? (Chinese, Korean, Japanese, Arab) - ✔✔High Context
✔✔LEARN Communication Principles - ✔✔L - Listen carefully
E - Explain what the pt needs to understand
A - Acknowledge cultural differences
R - Recommend what the pt should do
N - Negotiate agreeable strategies
✔✔Communicating w/Hearing Impaired - ✔✔- Face the client
- Minimize distractions
- Speak distinctly
- Gestures and facial expressions reinforce message
- Use written materials and assistive devies
- Encourage client to verbalize as much as possible
✔✔Communicating w/Visually Impaired - ✔✔- Get the attention of the client
- Orient the pt to the environment
- Compensate for nonverbal aspect of message
- Use touch effectively
- Allow client to hold arm when walking
- Utilize low-vision resources (Large Print, audiobooks, Braille)
✔✔Communicating w/Speech Deficit - ✔✔- Speak slowly w/simple sentences
- Allow extra time for processing and replying
- Address one topic and question at a time
QUESTIONS SET A+
✔✔Support Secondary Groups - ✔✔- focuses on supporting and encouraging each
other through the healing process
✔✔Aggressor - ✔✔Criticizes or blames others, personally attacks other members, uses
sarcasm and hostility in interactions
✔✔Blocker - ✔✔Instantly rejects ideas or argues an idea to death, cites tangential ideas
and opinions, obstructs decision making
✔✔Joker - ✔✔Disrupts work of the group by constantly joking and refusing to take
group task seriously
✔✔Avoider - ✔✔Whispers to others, daydreams, doodles, acts indifferent and passive
✔✔Self-confessor - ✔✔Uses the group to express personal views and feelings
unrelated to group task
✔✔Recognition-seeker - ✔✔Seeks attention by excessive talking trying to gain leader's
favor
✔✔Tuckers Stages of Group Formation (5 Stages) - ✔✔Forming, Storming, Norming,
Performing, Adjourning/Transforming
✔✔FormingStage - ✔✔- Expect confusion about purpose, little agreement, enthusiasm
- Requires: Strong direction and guidance
✔✔Storming Stage - ✔✔- Expect: conflict, 'turf battles', increasing clarity or purpose
- Requires: coaching, listening, clarification, compromise
✔✔Norming Stage - ✔✔Expect: developing trust, efficiency, roles emerging
Required: Facilitation, feedback, review, training
, ✔✔Performing Stage - ✔✔Expect: focus on goals, clear purpose, productive and
efficient
Requires: delegation, future planning, recognition
✔✔Adjourning/Transforming Stage - ✔✔Expect: Natural end or plan new project and
goals
Requires: review, recognition, and reward
✔✔Closed Group - ✔✔Selected membership with an expectation of regular attendance
for an extended time period
✔✔Open Group - ✔✔Do not have defined membership, individuals will come and go
depending on their needs
✔✔One of the most powerful forms of nonverbal communication is _____________ -
✔✔One of the most powerful forms of nonverbal communication is TOUCH
✔✔High or Low Context? (English, North American, Swiss, German) - ✔✔Low Context
✔✔High or Low Context? (Chinese, Korean, Japanese, Arab) - ✔✔High Context
✔✔LEARN Communication Principles - ✔✔L - Listen carefully
E - Explain what the pt needs to understand
A - Acknowledge cultural differences
R - Recommend what the pt should do
N - Negotiate agreeable strategies
✔✔Communicating w/Hearing Impaired - ✔✔- Face the client
- Minimize distractions
- Speak distinctly
- Gestures and facial expressions reinforce message
- Use written materials and assistive devies
- Encourage client to verbalize as much as possible
✔✔Communicating w/Visually Impaired - ✔✔- Get the attention of the client
- Orient the pt to the environment
- Compensate for nonverbal aspect of message
- Use touch effectively
- Allow client to hold arm when walking
- Utilize low-vision resources (Large Print, audiobooks, Braille)
✔✔Communicating w/Speech Deficit - ✔✔- Speak slowly w/simple sentences
- Allow extra time for processing and replying
- Address one topic and question at a time
