WALMART ASSESSMENT| FROM QUESTION TO
PERFECTION| STUDY WITH CONFIDENCE!
Course Code:
Course Title:
Programme:
Academic Year: 2026/2027.
Duration: 2 Hours.
Total Marks: 70%.
Candidate Instructions:
1) Write your Registration Number on every answer booklet used.
2) Answer ALL questions in Section A and ANY TWO (2) questions in Section B.
3) Read each question carefully before answering.
4) Begin each question on a new page.
5) The marks for each question are indicated in brackets.
6) This paper consists of several printed pages, including this page.
7) Ensure your copy is complete before the examination begins.
8) Unauthorized materials and communication with other candidates are not permitted.
Turn Over.
APPHIA – Crafted with Care and Precision for Academic Excellence.
1
, A customer/member tries to use a coupon that is only good for full-
priced items to purchase an item that is on sale. She becomes confused
when you explain that she can't use the coupon.
What would you be most and least likely to do? Answer: Most: Apologize for the confusion and
explain that the coupon only applies to full-priced items.
Least:Find your supervisor and ask it he can approve the discount.
Your shift's productivity is slow because one person is not pulling his
share. The rest of the team is getting upset.
What would you be most and least likely to do? Answer: Most: Tell the struggling team
member to work faster because
he is holding the team back
Least: Recognize that everyone has a bad day once in a while
Focus on your own work, not someone else's.
A customer/member asks you about a new mobile phone that is out of
stock. You expect to have the phone back in a few days, but the
customer/member wants it sooner.
What would you be most and least likely to do? Answer: Most: Let her know you have a
similar, less expensive phone in
stock. Ask if she would like to learn more about it.
Least:Apologize and let her know that your store usually has
large stock and will have the phone available again ven
soon.
A coworker did not clean his work area before going home. This could
cause an accident, so you quickly clean up. The next day you see the
coworker.
What would you be most and least likely to do? Answer: Most: Tell him he should be more
careful because his work area
could have resulted in an accident
Least: Say nothing to him because the problem has been taken
care of
APPHIA – Crafted with Care and Precision for Academic Excellence.
2
PERFECTION| STUDY WITH CONFIDENCE!
Course Code:
Course Title:
Programme:
Academic Year: 2026/2027.
Duration: 2 Hours.
Total Marks: 70%.
Candidate Instructions:
1) Write your Registration Number on every answer booklet used.
2) Answer ALL questions in Section A and ANY TWO (2) questions in Section B.
3) Read each question carefully before answering.
4) Begin each question on a new page.
5) The marks for each question are indicated in brackets.
6) This paper consists of several printed pages, including this page.
7) Ensure your copy is complete before the examination begins.
8) Unauthorized materials and communication with other candidates are not permitted.
Turn Over.
APPHIA – Crafted with Care and Precision for Academic Excellence.
1
, A customer/member tries to use a coupon that is only good for full-
priced items to purchase an item that is on sale. She becomes confused
when you explain that she can't use the coupon.
What would you be most and least likely to do? Answer: Most: Apologize for the confusion and
explain that the coupon only applies to full-priced items.
Least:Find your supervisor and ask it he can approve the discount.
Your shift's productivity is slow because one person is not pulling his
share. The rest of the team is getting upset.
What would you be most and least likely to do? Answer: Most: Tell the struggling team
member to work faster because
he is holding the team back
Least: Recognize that everyone has a bad day once in a while
Focus on your own work, not someone else's.
A customer/member asks you about a new mobile phone that is out of
stock. You expect to have the phone back in a few days, but the
customer/member wants it sooner.
What would you be most and least likely to do? Answer: Most: Let her know you have a
similar, less expensive phone in
stock. Ask if she would like to learn more about it.
Least:Apologize and let her know that your store usually has
large stock and will have the phone available again ven
soon.
A coworker did not clean his work area before going home. This could
cause an accident, so you quickly clean up. The next day you see the
coworker.
What would you be most and least likely to do? Answer: Most: Tell him he should be more
careful because his work area
could have resulted in an accident
Least: Say nothing to him because the problem has been taken
care of
APPHIA – Crafted with Care and Precision for Academic Excellence.
2
