MOS 2181 Organizational Behaviour Study Guide
Exam Prep
Chapter 1
1) A large Canadian corporation has recently merged with a French company. Which of the following is
least likely to be related to the field of the organizational behaviour?
A – the legal restrictions pertaining to share ownership in the newly merged company
2) According to Mintzberg which of the following is an interpersonal role of management?
C – figurehead
3) The most important goal of virtually all organizations is
C – survival
4) When I say that my management style is contingent upon the tasks my employees are performing I
meant that
B – the type of task determines my management style
5) The contingency approach to management suggests that
A – management style depends on the demands of the situation
6) Robert Rennie, the Chief Operating Officer of Clearwater Industrial Products, is interviewed by TV
reporters about recent allegations that the company has been dumping toxic waste into a stream.
According to Mintzberg, Robert is performing the managerial role of:
D – spokesperson
7) Which of the following is false?
E – prediction is a more complex process than explanation
8) Most of Canada’s top CEOs believe that their number one priority is
C – retaining employees
9) Which of the following is NOT one of the four basic types of managerial activities identified by
Luanthans, Hudgetts and Rosenkrantz?
B – entrepreneuring
10) A survey of Canadian workers found that
E – only 17% are highly engaged
11) Which statement reflects a recognition of contingencies?
E – “We pay labourers by the hour and machinists with a piece rate system”
12) A supervisor is aware that a large proportion of his employees are absent on Fridays. However, he
doesn't know why they are absent and he can't figure out what to do about it. Which goal of the field of
organizational behaviour has the supervisor achieved?
A - prediction
13) A recent study of Canadian employees estimated that the high cost of absenteeism is due to which
major workplace stressor?
B – work-life conflict
14) Which of the following is one of the most important contingency variables in organizational
behaviour?
,B – national culture
15) In less than a decade, the workforce will be dominated by
A – people over the age of 40
16) A Mintzberg managerial role
E – ALL of the above ( negotiator, liaison, monitor, entrepreneur)
17) Who was the father of scientific management?
D – Frederick Taylor
18) The human relations movement was critical of?
E - bureaucracy
19) What are the major contributors to absenteeism?
E – stress and poorly designed jobs
20) Parminder Singh supervises the sheet metal shop at Globetrotter Airlines. One of his employees was
late for the second time this week and, in accordance with company policy, Parminder warned him that if
he was late again he would be sent home without pay for the day. According to Luthans, Hodgetts, and
Rosenkrantz, Parminder is performing which of the following managerial activities?
D – human resource management
21) The interventions or technologies for change proposed by the field of organizational behaviour (such
as certain forms of supervision and job design) most clearly reflect which goal of the field?
D – management
22) The idea of bureaucracy was developed by?
C – Max Weber
23) Which of the following represents the fastest growing segment of the Canadian population?
B – visible minorities
24) Which of the following statements by managers reflects recognition of contingencies?
C – “If my employees work hard, I’m friendly. If not, I crack down”
25) The human relations movement of the 1920s and 30s was originally concerned with the impact of
fatigue, rest pauses and lighting on productivity. Researchers began seeing the additional effects on
productivity of:
A – psychological and social processes
26) Organizational behaviour is concerned with groups because
E – all of the above (organizations depend on interaction and coordination among people to accomplish
their goals, informal groups can influence organizational effectiveness, groups can influence new
organizational members, much work is performed by formal work groups)
27) When we say the relationship between job satisfaction and turnover is contingent on the labour
market, we mean that
E – the condition of the labour market influences the extent to which satisfaction predicts turnover
, 28) Which goal of the field of organizational behaviour is most clearly exemplified by the practice of
introducing a new pay system?
E – managing
29) Employee satisfaction is on the decline in which of the following areas?
E – all of the above (bonuses, promotion policies, coworkers, training programs)
30) Organizational behaviour is interest in
E – all of the above (the behaviors of individuals and groups in organizations, the structure of
organizations, the formation of groups in organizations, the attitudes of individuals and groups in
organizations)
31) Organizational survival is often dependent on how well the organization can adapt. Which of the
following behaviours on the part of individuals is necessary for the organization to survive?
E – all of the above (being motivatied to join and remain with the organization, being innovative,
performing their work in terms productivity, quality and service, being flexible)
32) Which of the following best represents the meaning of evidence-based management?
E - a manager designs a program to reduce absenteeism based on a principle he learned in an OB course
33) Diversity can be defined in terms of
E – all of the above (ethnic background, age, gender, race)
34) When we say that organizations are social inventions we mean that
B – organizations don’t exist without members.
35) Victor Lee, the production manager with Alpha Electronics, has lunch with Lisa Alfredo, the
marketing manager. The topics of conversation range from personal family matters to issues of concern in
their respective departments at Alpha. According to Mintzberg, these managers are performing the role of
B – liaison
36) By the year 2015, 48 percent of Canada's working age population will be between the ages of
B – 45 and 64
37) Coastal Pacific Xpress (CPX) has a turnover rate much lower than the industry average. The owners
attribute this to
D – the way the company treats its employees
38) Scientific Management is the process of
D - using research to develop the optimum degree of specialization and standardization of work tasks.
39) A social invention for accomplishing goals through group effort is a(n)
E - organization
40) Management is defined as
C – the art of getting things accomplished through others
41) The Hawthorne studies illustrated how
D – psychological and social processes affect productivity and work adjustment
42) Geert Hofstede's research on cross-cultural differences found that
Exam Prep
Chapter 1
1) A large Canadian corporation has recently merged with a French company. Which of the following is
least likely to be related to the field of the organizational behaviour?
A – the legal restrictions pertaining to share ownership in the newly merged company
2) According to Mintzberg which of the following is an interpersonal role of management?
C – figurehead
3) The most important goal of virtually all organizations is
C – survival
4) When I say that my management style is contingent upon the tasks my employees are performing I
meant that
B – the type of task determines my management style
5) The contingency approach to management suggests that
A – management style depends on the demands of the situation
6) Robert Rennie, the Chief Operating Officer of Clearwater Industrial Products, is interviewed by TV
reporters about recent allegations that the company has been dumping toxic waste into a stream.
According to Mintzberg, Robert is performing the managerial role of:
D – spokesperson
7) Which of the following is false?
E – prediction is a more complex process than explanation
8) Most of Canada’s top CEOs believe that their number one priority is
C – retaining employees
9) Which of the following is NOT one of the four basic types of managerial activities identified by
Luanthans, Hudgetts and Rosenkrantz?
B – entrepreneuring
10) A survey of Canadian workers found that
E – only 17% are highly engaged
11) Which statement reflects a recognition of contingencies?
E – “We pay labourers by the hour and machinists with a piece rate system”
12) A supervisor is aware that a large proportion of his employees are absent on Fridays. However, he
doesn't know why they are absent and he can't figure out what to do about it. Which goal of the field of
organizational behaviour has the supervisor achieved?
A - prediction
13) A recent study of Canadian employees estimated that the high cost of absenteeism is due to which
major workplace stressor?
B – work-life conflict
14) Which of the following is one of the most important contingency variables in organizational
behaviour?
,B – national culture
15) In less than a decade, the workforce will be dominated by
A – people over the age of 40
16) A Mintzberg managerial role
E – ALL of the above ( negotiator, liaison, monitor, entrepreneur)
17) Who was the father of scientific management?
D – Frederick Taylor
18) The human relations movement was critical of?
E - bureaucracy
19) What are the major contributors to absenteeism?
E – stress and poorly designed jobs
20) Parminder Singh supervises the sheet metal shop at Globetrotter Airlines. One of his employees was
late for the second time this week and, in accordance with company policy, Parminder warned him that if
he was late again he would be sent home without pay for the day. According to Luthans, Hodgetts, and
Rosenkrantz, Parminder is performing which of the following managerial activities?
D – human resource management
21) The interventions or technologies for change proposed by the field of organizational behaviour (such
as certain forms of supervision and job design) most clearly reflect which goal of the field?
D – management
22) The idea of bureaucracy was developed by?
C – Max Weber
23) Which of the following represents the fastest growing segment of the Canadian population?
B – visible minorities
24) Which of the following statements by managers reflects recognition of contingencies?
C – “If my employees work hard, I’m friendly. If not, I crack down”
25) The human relations movement of the 1920s and 30s was originally concerned with the impact of
fatigue, rest pauses and lighting on productivity. Researchers began seeing the additional effects on
productivity of:
A – psychological and social processes
26) Organizational behaviour is concerned with groups because
E – all of the above (organizations depend on interaction and coordination among people to accomplish
their goals, informal groups can influence organizational effectiveness, groups can influence new
organizational members, much work is performed by formal work groups)
27) When we say the relationship between job satisfaction and turnover is contingent on the labour
market, we mean that
E – the condition of the labour market influences the extent to which satisfaction predicts turnover
, 28) Which goal of the field of organizational behaviour is most clearly exemplified by the practice of
introducing a new pay system?
E – managing
29) Employee satisfaction is on the decline in which of the following areas?
E – all of the above (bonuses, promotion policies, coworkers, training programs)
30) Organizational behaviour is interest in
E – all of the above (the behaviors of individuals and groups in organizations, the structure of
organizations, the formation of groups in organizations, the attitudes of individuals and groups in
organizations)
31) Organizational survival is often dependent on how well the organization can adapt. Which of the
following behaviours on the part of individuals is necessary for the organization to survive?
E – all of the above (being motivatied to join and remain with the organization, being innovative,
performing their work in terms productivity, quality and service, being flexible)
32) Which of the following best represents the meaning of evidence-based management?
E - a manager designs a program to reduce absenteeism based on a principle he learned in an OB course
33) Diversity can be defined in terms of
E – all of the above (ethnic background, age, gender, race)
34) When we say that organizations are social inventions we mean that
B – organizations don’t exist without members.
35) Victor Lee, the production manager with Alpha Electronics, has lunch with Lisa Alfredo, the
marketing manager. The topics of conversation range from personal family matters to issues of concern in
their respective departments at Alpha. According to Mintzberg, these managers are performing the role of
B – liaison
36) By the year 2015, 48 percent of Canada's working age population will be between the ages of
B – 45 and 64
37) Coastal Pacific Xpress (CPX) has a turnover rate much lower than the industry average. The owners
attribute this to
D – the way the company treats its employees
38) Scientific Management is the process of
D - using research to develop the optimum degree of specialization and standardization of work tasks.
39) A social invention for accomplishing goals through group effort is a(n)
E - organization
40) Management is defined as
C – the art of getting things accomplished through others
41) The Hawthorne studies illustrated how
D – psychological and social processes affect productivity and work adjustment
42) Geert Hofstede's research on cross-cultural differences found that
