HRCI APHR CERTIFICATION EXAMS SCRIPT
QUESTIONS AND ANSWERS SURE A+
✔✔common law - ✔✔laws established by court decisions and legal precedence
(different from civil laws, which are regulations set by nations or legislative groups)
✔✔compliance - ✔✔following established laws, guidelines, or rules
✔✔comply - ✔✔to obey requests, laws, or guidelines
✔✔consolidation - ✔✔combining separate companies, functional areas, or product
lines; in finance, combining the assets, equity, liabilities, and operating accounts of a
company with those of its subsidiaries
✔✔contract manufacturing - ✔✔a production method in which one company hires
another company to manufacture parts or goods under its label and according to its
specifications
✔✔corporate citizenship - ✔✔a practice in which organizations take steps to improve
their employees' lives and the communities in which they operate
✔✔cross-border - ✔✔taking place across the geographic boundaries of 2 or more
countries (for example, cross-border trade)
✔✔dedicated HR - ✔✔a human resources position that works only on HR
responsibilities within an organization
✔✔demographics - ✔✔statistics about groups of people that give information such as
age, gender, income, and ethnic background
✔✔disability - ✔✔a physical or mental condition that limits, but does not prevent, the
performance of certain tasks (for example, a person who is blind or deaf)
,✔✔divestiture - ✔✔property which an organization sells or gives to another organization
✔✔document retention - ✔✔managing employee data and records as required by the
organization or rule or law
✔✔domestic organization - ✔✔an organization that does business and is based in the
country where it is established, unlike a multinational organization, which does business
in more than one country
✔✔dot chart - ✔✔a graph with a vertical and horizontal axis with dots at each data
point. Also called a 'scatter plot' or 'scatter diagram'
✔✔downsizing - ✔✔a decrease in a company's workforce to create efficiency and
profitability
✔✔due process - ✔✔in the U.S., the way a government enforces its laws to protect its
citizens (for example, guaranteeing a person a fair trial)
✔✔economic valuation - ✔✔giving monetary value to environmental factors (for
example, the quality of air and water, which are not normally part of a financial
valuation)
✔✔employee handbook - ✔✔a manual that contains information about an organization's
policies, procedures, and benefits
✔✔employee self-service - ✔✔a trend in human resources management that allows
employees to handle many job-related tasks (such as updates to their personnel data)
using technology
✔✔employment at will - ✔✔an employment agreement in which an employee can quit,
or can be fired, at any time and for any reason
✔✔entrepreneur - ✔✔one who organizes, manages, and assumes the risks of a
business or enterprise
✔✔environmental responsibility - ✔✔the management of products and processes that
show concern for health, safety, and the environment
✔✔equal employment opportunity - ✔✔a U.S. law that guarantees equal treatment and
respect for all employees
✔✔equity partnership - ✔✔an agreement for a person or organization to own part of a
company by providing start-up funds to the new business
, ✔✔ergonomic - ✔✔designed to be comfortable and avoid injuries (for example, an
ergonomic chair or keyboard)
✔✔ERP - ✔✔Enterprise Resource Planning
computer software that combines information from all areas of an organization (such as
finance, human resources, operations, and materials), and also manages contact with
people outside the organization (such as customers, suppliers, and stakeholders)
✔✔extraterritorial laws - ✔✔laws from one country that apply to that country's citizens
when they travel or live in countries where they might be exempt from some local laws
✔✔federal regulations - ✔✔in the U.S., laws that apply in every state (as opposed to
laws unique to every state)
✔✔financial viability - ✔✔the ability of an organization to achieve financial goals,
growth, and stability, while also paying expenses and debt
✔✔formalization - ✔✔the degree to which processes and procedures define job
functions and organizational structure
✔✔forum shopping - ✔✔the practice of trying to get a trial held in a location that is most
likely to produce a favorable result
✔✔franchising - ✔✔selling a license for the use of a trademark, product, or service in
order to do business a certain way and receiving ongoing payment for the license
✔✔front-back structure - ✔✔an organizational design that separates customer service
and production
✔✔functional area - ✔✔a department in which people have similar specialties or skills
(for example, the accounting or IT department in an organization)
✔✔functional HR - ✔✔the human resources role within an organization that focuses on
strategy, recruitment, management, and the direction of the people in the organization
✔✔functional structure - ✔✔a department or division where people have similar
specialties or skills (for example, the accounting or IT department in an organization)
✔✔geographic structure - ✔✔an organizational model in which divisions, functions, or
departments are organized by location in a specific country or region
QUESTIONS AND ANSWERS SURE A+
✔✔common law - ✔✔laws established by court decisions and legal precedence
(different from civil laws, which are regulations set by nations or legislative groups)
✔✔compliance - ✔✔following established laws, guidelines, or rules
✔✔comply - ✔✔to obey requests, laws, or guidelines
✔✔consolidation - ✔✔combining separate companies, functional areas, or product
lines; in finance, combining the assets, equity, liabilities, and operating accounts of a
company with those of its subsidiaries
✔✔contract manufacturing - ✔✔a production method in which one company hires
another company to manufacture parts or goods under its label and according to its
specifications
✔✔corporate citizenship - ✔✔a practice in which organizations take steps to improve
their employees' lives and the communities in which they operate
✔✔cross-border - ✔✔taking place across the geographic boundaries of 2 or more
countries (for example, cross-border trade)
✔✔dedicated HR - ✔✔a human resources position that works only on HR
responsibilities within an organization
✔✔demographics - ✔✔statistics about groups of people that give information such as
age, gender, income, and ethnic background
✔✔disability - ✔✔a physical or mental condition that limits, but does not prevent, the
performance of certain tasks (for example, a person who is blind or deaf)
,✔✔divestiture - ✔✔property which an organization sells or gives to another organization
✔✔document retention - ✔✔managing employee data and records as required by the
organization or rule or law
✔✔domestic organization - ✔✔an organization that does business and is based in the
country where it is established, unlike a multinational organization, which does business
in more than one country
✔✔dot chart - ✔✔a graph with a vertical and horizontal axis with dots at each data
point. Also called a 'scatter plot' or 'scatter diagram'
✔✔downsizing - ✔✔a decrease in a company's workforce to create efficiency and
profitability
✔✔due process - ✔✔in the U.S., the way a government enforces its laws to protect its
citizens (for example, guaranteeing a person a fair trial)
✔✔economic valuation - ✔✔giving monetary value to environmental factors (for
example, the quality of air and water, which are not normally part of a financial
valuation)
✔✔employee handbook - ✔✔a manual that contains information about an organization's
policies, procedures, and benefits
✔✔employee self-service - ✔✔a trend in human resources management that allows
employees to handle many job-related tasks (such as updates to their personnel data)
using technology
✔✔employment at will - ✔✔an employment agreement in which an employee can quit,
or can be fired, at any time and for any reason
✔✔entrepreneur - ✔✔one who organizes, manages, and assumes the risks of a
business or enterprise
✔✔environmental responsibility - ✔✔the management of products and processes that
show concern for health, safety, and the environment
✔✔equal employment opportunity - ✔✔a U.S. law that guarantees equal treatment and
respect for all employees
✔✔equity partnership - ✔✔an agreement for a person or organization to own part of a
company by providing start-up funds to the new business
, ✔✔ergonomic - ✔✔designed to be comfortable and avoid injuries (for example, an
ergonomic chair or keyboard)
✔✔ERP - ✔✔Enterprise Resource Planning
computer software that combines information from all areas of an organization (such as
finance, human resources, operations, and materials), and also manages contact with
people outside the organization (such as customers, suppliers, and stakeholders)
✔✔extraterritorial laws - ✔✔laws from one country that apply to that country's citizens
when they travel or live in countries where they might be exempt from some local laws
✔✔federal regulations - ✔✔in the U.S., laws that apply in every state (as opposed to
laws unique to every state)
✔✔financial viability - ✔✔the ability of an organization to achieve financial goals,
growth, and stability, while also paying expenses and debt
✔✔formalization - ✔✔the degree to which processes and procedures define job
functions and organizational structure
✔✔forum shopping - ✔✔the practice of trying to get a trial held in a location that is most
likely to produce a favorable result
✔✔franchising - ✔✔selling a license for the use of a trademark, product, or service in
order to do business a certain way and receiving ongoing payment for the license
✔✔front-back structure - ✔✔an organizational design that separates customer service
and production
✔✔functional area - ✔✔a department in which people have similar specialties or skills
(for example, the accounting or IT department in an organization)
✔✔functional HR - ✔✔the human resources role within an organization that focuses on
strategy, recruitment, management, and the direction of the people in the organization
✔✔functional structure - ✔✔a department or division where people have similar
specialties or skills (for example, the accounting or IT department in an organization)
✔✔geographic structure - ✔✔an organizational model in which divisions, functions, or
departments are organized by location in a specific country or region
