HRCI APHR COMPREHENSIVE EXAMS UPDATED
QUESTIONS AND ANSWERS SURE A+
✔✔non-compete agreement - ✔✔a contract which restricts an employee's ability to
compete with their employer
✔✔open door policy - ✔✔an organizational practice that encourages employees to
speak directly with management, instead of communicating through layers of
bureaucracy
✔✔overhead - ✔✔direct costs associated with operating a business, such as rent,
salaries, benefits, equipment, technology, and so on
✔✔ownership interest - ✔✔owning part of a company or business
✔✔pareto chart - ✔✔a vertical bar graph in which values are plotted in decreasing order
of frequency, from left to right; often used in quality control
✔✔policy - ✔✔a method to help guide and make decisions
✔✔political unrest - ✔✔unrest, agitation, or turmoil about a government's actions or
beliefs
✔✔predictive validity - ✔✔the extent to which a score on a scale or test predicts future
behavior
✔✔process mapping - ✔✔a diagram used to assess business processes; also called
'process-flow analysis'
✔✔process-flow analysis - ✔✔a diagram used to assess business processes;
sometimes called 'process mapping'
,✔✔product structure - ✔✔a method of organizing a company in which the departments
are grouped by product
✔✔proprietary - ✔✔rights of property ownership relating to key information, materials or
methods developed by an organization
✔✔quantification - ✔✔giving a number to a measurement of something
✔✔reasonable accommodation - ✔✔changing the process of applying for a job or the
work environment for a qualified person with a disability
✔✔record retention schedule - ✔✔a listing of key documents and the length of time that
each is required by law to be stored or disposed of by the organization
✔✔reliability - ✔✔having the same results after many tests
✔✔return on investment (ROI) - ✔✔performance measure used to evaluate the financial
outcome of an investment
✔✔risk management - ✔✔the process of analyzing potential threats and deciding how
to prevent them
✔✔Sarbanes-Oxley Act [of 2002] - ✔✔a broad range of legal regulations that
strengthen corporate accounting controls in the U.S.
✔✔scatter diagram - ✔✔a graph with a vertical and horizontal axis with dots at each
data point.
✔✔scatter plot - ✔✔a chart that shows relationships between variables
✔✔scatter plot - ✔✔a graph with a vertical and horizontal axis with dots at each data
point.
✔✔shared services - ✔✔business strategy to centralize administrative functions
✔✔shared services - ✔✔an operational approach where each country or unit uses
administrative services from a central source rather than repeating these services in
different locations (examples of services include finance, purchasing, inventory, payroll,
hiring, and information technology)
✔✔social media - ✔✔technology that helps people connect
, ✔✔social media - ✔✔technology that lets people communicate over the Internet to
share information and resources (for examples, Twitter, Facebook, LinkedIn, and
podcasts)
✔✔social network - ✔✔group of people with similar interests
✔✔social network - ✔✔a group of people who interact because they have a common
interest. The group communicates either in-person or using technology (for example,
Facebook or Twitter)
✔✔span of control - ✔✔the number of employees a manager supervises
✔✔span of control - ✔✔the number of employees who report to one manager in an
organization.
✔✔span of control - ✔✔The more people that a manager supervises, the wider the
span of control.
✔✔staff units - ✔✔People who support line management; work groups that support the
major business of an organization with activities such as accounting, customer service,
maintenance, and personnel.
✔✔stakeholder - ✔✔A person, group, or organization that has a direct or indirect
interest in the organization (for example, owners, investors, employees, suppliers,
unions, or the community).
✔✔statutory benefit - ✔✔Employee benefits that are required by law; employee benefits
mandated by federal or local laws, such as social insurance and unemployment
insurance.
✔✔substance abuse - ✔✔Excessive use of drugs, alcohol or other addictions; use of
habit forming drugs or substances which impair behavior.
✔✔supervisor - ✔✔A person in charge of other employees; someone who oversees
employees in a department or business unit to assign tasks and make sure work is
completed.
✔✔supply chain management (SCM) - ✔✔The steps taken from initial planning through
customer support; process of planning, implementing, and controlling operations, which
begins with acquiring raw materials and continues to customer delivery and support.
✔✔SWOT analysis - ✔✔A strategic planning technique used to assess the internal and
external environment in which a company operates, its strengths and weaknesses
(internal), and opportunities and threats (external).
QUESTIONS AND ANSWERS SURE A+
✔✔non-compete agreement - ✔✔a contract which restricts an employee's ability to
compete with their employer
✔✔open door policy - ✔✔an organizational practice that encourages employees to
speak directly with management, instead of communicating through layers of
bureaucracy
✔✔overhead - ✔✔direct costs associated with operating a business, such as rent,
salaries, benefits, equipment, technology, and so on
✔✔ownership interest - ✔✔owning part of a company or business
✔✔pareto chart - ✔✔a vertical bar graph in which values are plotted in decreasing order
of frequency, from left to right; often used in quality control
✔✔policy - ✔✔a method to help guide and make decisions
✔✔political unrest - ✔✔unrest, agitation, or turmoil about a government's actions or
beliefs
✔✔predictive validity - ✔✔the extent to which a score on a scale or test predicts future
behavior
✔✔process mapping - ✔✔a diagram used to assess business processes; also called
'process-flow analysis'
✔✔process-flow analysis - ✔✔a diagram used to assess business processes;
sometimes called 'process mapping'
,✔✔product structure - ✔✔a method of organizing a company in which the departments
are grouped by product
✔✔proprietary - ✔✔rights of property ownership relating to key information, materials or
methods developed by an organization
✔✔quantification - ✔✔giving a number to a measurement of something
✔✔reasonable accommodation - ✔✔changing the process of applying for a job or the
work environment for a qualified person with a disability
✔✔record retention schedule - ✔✔a listing of key documents and the length of time that
each is required by law to be stored or disposed of by the organization
✔✔reliability - ✔✔having the same results after many tests
✔✔return on investment (ROI) - ✔✔performance measure used to evaluate the financial
outcome of an investment
✔✔risk management - ✔✔the process of analyzing potential threats and deciding how
to prevent them
✔✔Sarbanes-Oxley Act [of 2002] - ✔✔a broad range of legal regulations that
strengthen corporate accounting controls in the U.S.
✔✔scatter diagram - ✔✔a graph with a vertical and horizontal axis with dots at each
data point.
✔✔scatter plot - ✔✔a chart that shows relationships between variables
✔✔scatter plot - ✔✔a graph with a vertical and horizontal axis with dots at each data
point.
✔✔shared services - ✔✔business strategy to centralize administrative functions
✔✔shared services - ✔✔an operational approach where each country or unit uses
administrative services from a central source rather than repeating these services in
different locations (examples of services include finance, purchasing, inventory, payroll,
hiring, and information technology)
✔✔social media - ✔✔technology that helps people connect
, ✔✔social media - ✔✔technology that lets people communicate over the Internet to
share information and resources (for examples, Twitter, Facebook, LinkedIn, and
podcasts)
✔✔social network - ✔✔group of people with similar interests
✔✔social network - ✔✔a group of people who interact because they have a common
interest. The group communicates either in-person or using technology (for example,
Facebook or Twitter)
✔✔span of control - ✔✔the number of employees a manager supervises
✔✔span of control - ✔✔the number of employees who report to one manager in an
organization.
✔✔span of control - ✔✔The more people that a manager supervises, the wider the
span of control.
✔✔staff units - ✔✔People who support line management; work groups that support the
major business of an organization with activities such as accounting, customer service,
maintenance, and personnel.
✔✔stakeholder - ✔✔A person, group, or organization that has a direct or indirect
interest in the organization (for example, owners, investors, employees, suppliers,
unions, or the community).
✔✔statutory benefit - ✔✔Employee benefits that are required by law; employee benefits
mandated by federal or local laws, such as social insurance and unemployment
insurance.
✔✔substance abuse - ✔✔Excessive use of drugs, alcohol or other addictions; use of
habit forming drugs or substances which impair behavior.
✔✔supervisor - ✔✔A person in charge of other employees; someone who oversees
employees in a department or business unit to assign tasks and make sure work is
completed.
✔✔supply chain management (SCM) - ✔✔The steps taken from initial planning through
customer support; process of planning, implementing, and controlling operations, which
begins with acquiring raw materials and continues to customer delivery and support.
✔✔SWOT analysis - ✔✔A strategic planning technique used to assess the internal and
external environment in which a company operates, its strengths and weaknesses
(internal), and opportunities and threats (external).
