D545 WGU FINAL TEST 2026 QUESTIONS
WITH CORRECT ANSWERS GRADED A+
◍ Emotional Intelligence.
Answer: The capacity to be aware of controls and express one's emotions,
and to handle interpersonal relationships judiciously and empathetically
◍ Human Relations Model.
Answer: Focus: Employee engagement, motivation, communication.
◍ Systems Theory Model.
Answer: Focus: Organizations are interconnected systems where each part
affects the whole.
◍ Relationship Management.
Answer: Part of a strategy to engage existing customers in order to retain
them and understand their evolving needs or demands. It is a business
paradigm where a business views the association with its patrons as an
ongoing relationship rather than a mere transaction
◍ Quality of Care.
Answer: Achieving expected health outcomes using current professional
knowledge. Key components: Evidence-based practice, clinical expertise,
patient outcomes.
◍ Mechanistic.
Answer: Hierarchical, bureaucratic, organizational structure characterized
by (1) centralization of authority, (2) formalization and practices, and (3)
specialization of function
◍ Fee-for-Service (FFS).
Answer: Providers paid for each service performed. Problems: Encourages
more services, higher costs.
,◍ Oral Communication.
Answer: Expressing information or ideas though spoken words
◍ Joint Venture.
Answer: Two organizations create a new shared entity. Example: Hospital +
university create new research center.
◍ Electronic Health Record (EHR).
Answer: Main purpose: Share patient information across providers and
facilities. Benefits: Improved coordination of care, faster access to records,
better patient safety.
◍ Organizational Culture.
Answer: The shared values, beliefs, and norms of an organization that affect
the strategies and operating procedures of the business
◍ Top Management.
Answer: Highest level of management, consisting of the president and other
key company executives who develop strategic plans
◍ Rehearsing.
Answer: When the receiver is preparing what to say in response instead of
actively listening to the sender's message
◍ Collaborative Leadership.
Answer: Focus: teamwork, shared goals, open dialogue, collective decisions.
◍ Corporate Social Responsibility (CSR).
Answer: Philosophy in which a company voluntarily engages in actions that
benefit society, be it economically, socially, politically, or environmentally
◍ Affordable Care Act (ACA).
Answer: Major goals: Expand insurance coverage, improve quality of care,
reduce healthcare costs. Important feature: Health Insurance Marketplace
allows individuals to compare and purchase plans.
◍ Job-Centered Behaviors.
Answer: Refers to supervisory functions, such as planning, coordinating
, work actives, and providing resources
◍ Informational Role.
Answer: Managers spend much of their time gathering, analyzing, and
disseminating information to those both above and below them
◍ Cultural Competence in Healthcare.
Answer: Healthcare organizations must provide culturally proficient care.
Key strategies: Respect cultural beliefs, address health disparities, tailor
healthcare approaches.
◍ Test (Design Thinking ).
Answer: Trying your solutions out
◍ Health Insurance Portability and Accountability Act (HIPAA).
Answer: Purpose: Protect patient privacy, ensure confidentiality of health
information. Key rule: Only individuals with a need to know may access
patient information.
◍ Division of Work.
Answer: Tasks divided into specialized roles.
◍ Emotional Quotient (EQ).
Answer: The level of a person's emotional intelligence, often as represented
by a score in a standardized test
◍ Horizontal Alliance.
Answer: Organizations at the same level partner. Example: Hospital +
hospital.
◍ Communication Style.
Answer: Dominant way in which an individual interacts and exchanges
information with others
◍ Workforce Management.
Answer: Goal: Create a high-performance workplace. Methods: training,
development, motivation.
◍ Situational Leadership (Hersey-Blanchard).
WITH CORRECT ANSWERS GRADED A+
◍ Emotional Intelligence.
Answer: The capacity to be aware of controls and express one's emotions,
and to handle interpersonal relationships judiciously and empathetically
◍ Human Relations Model.
Answer: Focus: Employee engagement, motivation, communication.
◍ Systems Theory Model.
Answer: Focus: Organizations are interconnected systems where each part
affects the whole.
◍ Relationship Management.
Answer: Part of a strategy to engage existing customers in order to retain
them and understand their evolving needs or demands. It is a business
paradigm where a business views the association with its patrons as an
ongoing relationship rather than a mere transaction
◍ Quality of Care.
Answer: Achieving expected health outcomes using current professional
knowledge. Key components: Evidence-based practice, clinical expertise,
patient outcomes.
◍ Mechanistic.
Answer: Hierarchical, bureaucratic, organizational structure characterized
by (1) centralization of authority, (2) formalization and practices, and (3)
specialization of function
◍ Fee-for-Service (FFS).
Answer: Providers paid for each service performed. Problems: Encourages
more services, higher costs.
,◍ Oral Communication.
Answer: Expressing information or ideas though spoken words
◍ Joint Venture.
Answer: Two organizations create a new shared entity. Example: Hospital +
university create new research center.
◍ Electronic Health Record (EHR).
Answer: Main purpose: Share patient information across providers and
facilities. Benefits: Improved coordination of care, faster access to records,
better patient safety.
◍ Organizational Culture.
Answer: The shared values, beliefs, and norms of an organization that affect
the strategies and operating procedures of the business
◍ Top Management.
Answer: Highest level of management, consisting of the president and other
key company executives who develop strategic plans
◍ Rehearsing.
Answer: When the receiver is preparing what to say in response instead of
actively listening to the sender's message
◍ Collaborative Leadership.
Answer: Focus: teamwork, shared goals, open dialogue, collective decisions.
◍ Corporate Social Responsibility (CSR).
Answer: Philosophy in which a company voluntarily engages in actions that
benefit society, be it economically, socially, politically, or environmentally
◍ Affordable Care Act (ACA).
Answer: Major goals: Expand insurance coverage, improve quality of care,
reduce healthcare costs. Important feature: Health Insurance Marketplace
allows individuals to compare and purchase plans.
◍ Job-Centered Behaviors.
Answer: Refers to supervisory functions, such as planning, coordinating
, work actives, and providing resources
◍ Informational Role.
Answer: Managers spend much of their time gathering, analyzing, and
disseminating information to those both above and below them
◍ Cultural Competence in Healthcare.
Answer: Healthcare organizations must provide culturally proficient care.
Key strategies: Respect cultural beliefs, address health disparities, tailor
healthcare approaches.
◍ Test (Design Thinking ).
Answer: Trying your solutions out
◍ Health Insurance Portability and Accountability Act (HIPAA).
Answer: Purpose: Protect patient privacy, ensure confidentiality of health
information. Key rule: Only individuals with a need to know may access
patient information.
◍ Division of Work.
Answer: Tasks divided into specialized roles.
◍ Emotional Quotient (EQ).
Answer: The level of a person's emotional intelligence, often as represented
by a score in a standardized test
◍ Horizontal Alliance.
Answer: Organizations at the same level partner. Example: Hospital +
hospital.
◍ Communication Style.
Answer: Dominant way in which an individual interacts and exchanges
information with others
◍ Workforce Management.
Answer: Goal: Create a high-performance workplace. Methods: training,
development, motivation.
◍ Situational Leadership (Hersey-Blanchard).
