HCQM - CASE MANAGEMENT
2026/2027 ACTUAL QUESTIONS
WITH VERIFIED ANSWERS.
Cultural competency - correct answer-The process by which
individuals and systems respond respectfully and effectively to
people of all cultures, languages, classes, races, ethnic
backgrounds, religions, and other diversity factors in a manner
that recognizes, affirms, and values the worth of individuals,
families and communities and protects and preserves the
dignity of each.
Purpose of consent for case management - correct answer-1.
Provide patient with information needed to make an informed,
voluntary decision as to whether they want to participate in
case management 2. Empower patient to take an active role in
decision making about health care 3. Establish a collaborative
approach with the patient at the initiation of the case
management relationship.
Informed consent includes - correct answer-1. Individual has
authority and capacity to make decision 2. Full information on
services 3. Nature of the case management relationship 4.
Benefits and costs of proposed services and any alternatives 5.
, Patient's right to refuse and potential risks and consequences
of refusal
5 Basic principles of ethical practice - correct answer-1.
Beneficence 2. Non-malfeasance 3. Autonomy 4. Justice 5.
Fidelity
Stewardship - correct answer-Responsible and fiscally
thoughtful management of resources
Individual credentialing of case manager includes - correct
answer-Review of provider's licensure, certification, insurance,
evidence of malpractice insurance if applicable, performance,
knowledge, skills, competencies, and history of
lawsuits/malpractices
Credentialing - correct answer-Evidence of baseline
competencies, education, skills, knowledge, certification, and
experience. May be applied to individuals, organizations, or
programs.
2026/2027 ACTUAL QUESTIONS
WITH VERIFIED ANSWERS.
Cultural competency - correct answer-The process by which
individuals and systems respond respectfully and effectively to
people of all cultures, languages, classes, races, ethnic
backgrounds, religions, and other diversity factors in a manner
that recognizes, affirms, and values the worth of individuals,
families and communities and protects and preserves the
dignity of each.
Purpose of consent for case management - correct answer-1.
Provide patient with information needed to make an informed,
voluntary decision as to whether they want to participate in
case management 2. Empower patient to take an active role in
decision making about health care 3. Establish a collaborative
approach with the patient at the initiation of the case
management relationship.
Informed consent includes - correct answer-1. Individual has
authority and capacity to make decision 2. Full information on
services 3. Nature of the case management relationship 4.
Benefits and costs of proposed services and any alternatives 5.
, Patient's right to refuse and potential risks and consequences
of refusal
5 Basic principles of ethical practice - correct answer-1.
Beneficence 2. Non-malfeasance 3. Autonomy 4. Justice 5.
Fidelity
Stewardship - correct answer-Responsible and fiscally
thoughtful management of resources
Individual credentialing of case manager includes - correct
answer-Review of provider's licensure, certification, insurance,
evidence of malpractice insurance if applicable, performance,
knowledge, skills, competencies, and history of
lawsuits/malpractices
Credentialing - correct answer-Evidence of baseline
competencies, education, skills, knowledge, certification, and
experience. May be applied to individuals, organizations, or
programs.
