Customer satisfaction - ANSWER Many factors need to be weighed when
managing system implementation, both tangible and intangible, to reduce project
risk. WHAT is an intangible benefit when evaluating information systems' cost and
benefits?
a.) Faster order fulfillment
b.) Customer satisfaction
c.) Reduced customer complaints
TCO includes technology platform costs - ANSWER Total cost of ownership
(TCO) is a useful strategy when evaluating information systems cost and benefits.
What does TCO entail?
a.) TCO includes the cost of goods
b.) TCO includes overhead burden
,c.) TCO includes technology platform costs
Supply Chain Management (SCM) - ANSWER Lower costs, improve
collaboration, reduce cycle times, respond to conflict, forecast demand, and
manage product flow defines what type of enterprise system?
a.) Enterprise Resource Planning (ERP)
b.) Customer Relationship Management (CRM)
c.) Supply Chain Management (SCM)
d.) Knowledge Management (KM)
Knowledge Management (KM - ANSWER Employees' sharing of their
expertise and best practices across business units defines what type of enterprise
system?
a.) Enterprise Resource Planning (ERP)
b.) Customer Relationship Management (CRM)
c.) Supply Chain Management (SCM)
d.) Knowledge Management (KM)
Enterprise Resource Planning (ERP) - ANSWER Implementing this system
would tie together many systems and automate tasks so employees could do their
jobs more efficiently. What type of enterprise system does this define?
a.) Enterprise Resource Planning (ERP)
b.) Customer Relationship Management (CRM)
,c.) Supply Chain Management (SCM)
d.) Knowledge Management (KM)
Customer Relationship Management (CRM) - ANSWER Your boss asks you to
collect zip codes for every customer who purchases something in your store and
then generate a report to show where they all come from, so he can market to the
low zip code areas. What type of enterprise system does this define?
a.) Enterprise Resource Planning (ERP)
b.) Customer Relationship Management (CRM)
c.) Supply Chain Management (SCM)
d.) Knowledge Management (KM)
Supply Chain Management (SCM) - ANSWER Diane's Designer clothing
wants to be the price leader in the clothing industry by cutting out the middlemen,
renting warehouse space, streamlining clothing design, and bringing products to
market in less than three weeks. What type of enterprise system does this define?
a.) Enterprise Resource Planning (ERP)
b.) Customer Relationship Management (CRM)
c.) Supply Chain Management (SCM)
d.) Knowledge Management (KM)
Knowledge Management (KM) - ANSWER Foster a culture of sharing
experiences and information throughout a business by creating teams. What type of
enterprise system does this define?
, a.) Enterprise Resource Planning (ERP)
b.) Customer Relationship Management (CRM)
c.) Supply Chain Management (SCM)
d.) Knowledge Management (KM)
Data - ANSWER One of the advantages of information systems for businesses
is to take raw data and turn it into information, and then transform that information
into knowledge. The number of people in Florida with incomes below the poverty
line is an example of what?
a.) Data
b.) Knowledge
c.) Information
Information - ANSWER One of the advantages of information systems for
businesses is to take raw data and turn it into information, and then transform that
information into knowledge. The number of people in Florida with incomes below
the poverty line increased in the City of Tampa between 2010 and 2015 is an
example of what?
a.) Knowledge
b.) Information
c.) Data
managing system implementation, both tangible and intangible, to reduce project
risk. WHAT is an intangible benefit when evaluating information systems' cost and
benefits?
a.) Faster order fulfillment
b.) Customer satisfaction
c.) Reduced customer complaints
TCO includes technology platform costs - ANSWER Total cost of ownership
(TCO) is a useful strategy when evaluating information systems cost and benefits.
What does TCO entail?
a.) TCO includes the cost of goods
b.) TCO includes overhead burden
,c.) TCO includes technology platform costs
Supply Chain Management (SCM) - ANSWER Lower costs, improve
collaboration, reduce cycle times, respond to conflict, forecast demand, and
manage product flow defines what type of enterprise system?
a.) Enterprise Resource Planning (ERP)
b.) Customer Relationship Management (CRM)
c.) Supply Chain Management (SCM)
d.) Knowledge Management (KM)
Knowledge Management (KM - ANSWER Employees' sharing of their
expertise and best practices across business units defines what type of enterprise
system?
a.) Enterprise Resource Planning (ERP)
b.) Customer Relationship Management (CRM)
c.) Supply Chain Management (SCM)
d.) Knowledge Management (KM)
Enterprise Resource Planning (ERP) - ANSWER Implementing this system
would tie together many systems and automate tasks so employees could do their
jobs more efficiently. What type of enterprise system does this define?
a.) Enterprise Resource Planning (ERP)
b.) Customer Relationship Management (CRM)
,c.) Supply Chain Management (SCM)
d.) Knowledge Management (KM)
Customer Relationship Management (CRM) - ANSWER Your boss asks you to
collect zip codes for every customer who purchases something in your store and
then generate a report to show where they all come from, so he can market to the
low zip code areas. What type of enterprise system does this define?
a.) Enterprise Resource Planning (ERP)
b.) Customer Relationship Management (CRM)
c.) Supply Chain Management (SCM)
d.) Knowledge Management (KM)
Supply Chain Management (SCM) - ANSWER Diane's Designer clothing
wants to be the price leader in the clothing industry by cutting out the middlemen,
renting warehouse space, streamlining clothing design, and bringing products to
market in less than three weeks. What type of enterprise system does this define?
a.) Enterprise Resource Planning (ERP)
b.) Customer Relationship Management (CRM)
c.) Supply Chain Management (SCM)
d.) Knowledge Management (KM)
Knowledge Management (KM) - ANSWER Foster a culture of sharing
experiences and information throughout a business by creating teams. What type of
enterprise system does this define?
, a.) Enterprise Resource Planning (ERP)
b.) Customer Relationship Management (CRM)
c.) Supply Chain Management (SCM)
d.) Knowledge Management (KM)
Data - ANSWER One of the advantages of information systems for businesses
is to take raw data and turn it into information, and then transform that information
into knowledge. The number of people in Florida with incomes below the poverty
line is an example of what?
a.) Data
b.) Knowledge
c.) Information
Information - ANSWER One of the advantages of information systems for
businesses is to take raw data and turn it into information, and then transform that
information into knowledge. The number of people in Florida with incomes below
the poverty line increased in the City of Tampa between 2010 and 2015 is an
example of what?
a.) Knowledge
b.) Information
c.) Data
