CHIA CERTIFICATION EXAM 2 2026 FINAL
ASSESSMENT PAPER HEALTHCARE ANALYTICS
AND QUALITY IMPROVEMENT
COMPREHENSIVE QUESTIONS AND ANSWERS
VERIFIED A+
◉ Which two geographic categories are the most important for a
hotel GM?
a. Region and Market
b. Market and Tract/Sub-Market
c. Region and Tract/Sub-Market
d. Country and Tract/Sub-Market. Answer: b. Market and Tract/Sub-
Market
◉ Markets and tracts are created based on what two determining
factors?
a. Geographic size and population
b. Geographic size and participation
c. Number of hotels and participation
,d. Number of hotels and population. Answer: c. Number of hotels
and participation
◉ Which is a true statement regarding Tracts?
a. Tracts are referred to as Sub-Markets outside of North America
b. Tracts are never used to represent a city in rural markets
c. Tracts are geographic sub-divisions of a Region
d. A country will never have more than 100 Tracts. Answer: a. Tracts
are referred to as Sub-Markets outside of North America
◉ Changes to how Markets and Tracts are geographically defined
are made how often?
a. Monthly
b. Annually
c. Every five years
d. No regular schedule. Answer: b. Annually
◉ Which two non-geographic categories are the most important for
a hotel GM?
a. Scale and Class
,b. Scale and Location
c. Location and Type
d. Class and Type. Answer: a. Scale and Class
◉ How many Scale categories are there compared to Class
categories?
a. 6 Scale categories and 6 Class categories
b. 6 Scale categories and 7 Class categories
c. 7 Scale categories and 6 Class categories
d. 7 Scale categories and 7 Class categories. Answer: c. 7 Scale
categories and 6 Class categories
◉ Which one of the following is an accurate statement regarding
Scale and Class groups and a single chain?
a. A Ritz Carlton hotel in the US can be in one Scale group and a Ritz
Carlton hotel in Japan can be in a different Scale group
b. A Ritz Carlson hotel in the US can be in one Class group and a Ritz
Carlton hotel in Japan can be in a different Class group
c. A Ritz Carlton hotel will always be in the same Scale and Class
groups in every country throughout the world
, d. Ritz Carlton may choose which Scale and which Class they are in.
Answer: c. A Ritz Carlton hotel will always be in the same Scale and
Class groups in every country throughout the world
◉ Which one of the following is an accurate statement regarding
Class groups?
a. The names of the Class group are very different than the names of
the Scale groups
b. Class groups are more popular and relevant in North America
rather than outside North America
c. Independent hotels are slotted into Class groups based upon the
ADR of the independent hotel compared to the chain hotels in the
same market
d. Once an independent hotel is slotted into a Class group, it will
never change. Answer: c. Independent hotels are slotted into Class
groups based upon the ADR of the independent hotel compared to
the chain hotels in the same market
◉ Which one of the following is NOT a Location Category used by
the hotel industry?
a. Airport
b. Suburban
c. Oceanfront
ASSESSMENT PAPER HEALTHCARE ANALYTICS
AND QUALITY IMPROVEMENT
COMPREHENSIVE QUESTIONS AND ANSWERS
VERIFIED A+
◉ Which two geographic categories are the most important for a
hotel GM?
a. Region and Market
b. Market and Tract/Sub-Market
c. Region and Tract/Sub-Market
d. Country and Tract/Sub-Market. Answer: b. Market and Tract/Sub-
Market
◉ Markets and tracts are created based on what two determining
factors?
a. Geographic size and population
b. Geographic size and participation
c. Number of hotels and participation
,d. Number of hotels and population. Answer: c. Number of hotels
and participation
◉ Which is a true statement regarding Tracts?
a. Tracts are referred to as Sub-Markets outside of North America
b. Tracts are never used to represent a city in rural markets
c. Tracts are geographic sub-divisions of a Region
d. A country will never have more than 100 Tracts. Answer: a. Tracts
are referred to as Sub-Markets outside of North America
◉ Changes to how Markets and Tracts are geographically defined
are made how often?
a. Monthly
b. Annually
c. Every five years
d. No regular schedule. Answer: b. Annually
◉ Which two non-geographic categories are the most important for
a hotel GM?
a. Scale and Class
,b. Scale and Location
c. Location and Type
d. Class and Type. Answer: a. Scale and Class
◉ How many Scale categories are there compared to Class
categories?
a. 6 Scale categories and 6 Class categories
b. 6 Scale categories and 7 Class categories
c. 7 Scale categories and 6 Class categories
d. 7 Scale categories and 7 Class categories. Answer: c. 7 Scale
categories and 6 Class categories
◉ Which one of the following is an accurate statement regarding
Scale and Class groups and a single chain?
a. A Ritz Carlton hotel in the US can be in one Scale group and a Ritz
Carlton hotel in Japan can be in a different Scale group
b. A Ritz Carlson hotel in the US can be in one Class group and a Ritz
Carlton hotel in Japan can be in a different Class group
c. A Ritz Carlton hotel will always be in the same Scale and Class
groups in every country throughout the world
, d. Ritz Carlton may choose which Scale and which Class they are in.
Answer: c. A Ritz Carlton hotel will always be in the same Scale and
Class groups in every country throughout the world
◉ Which one of the following is an accurate statement regarding
Class groups?
a. The names of the Class group are very different than the names of
the Scale groups
b. Class groups are more popular and relevant in North America
rather than outside North America
c. Independent hotels are slotted into Class groups based upon the
ADR of the independent hotel compared to the chain hotels in the
same market
d. Once an independent hotel is slotted into a Class group, it will
never change. Answer: c. Independent hotels are slotted into Class
groups based upon the ADR of the independent hotel compared to
the chain hotels in the same market
◉ Which one of the following is NOT a Location Category used by
the hotel industry?
a. Airport
b. Suburban
c. Oceanfront
