Qualtrics Certification L1 Questions With Complete
Solutions
_____ is a discipline that is used to deliver improved
experiences to different stakeholders across an organization to
gain competitive advantage.
A. Employee Management
B. Culture Management
C. Customer Management
D. Experience Management (XM) Correct Answers D.
Experience Management (XM)
A researcher wants to build a survey that she can fully
customize. She has created a survey outline to meet her specific
research needs. What kind of project should be used?
A. Importing from a .QSF file
B. Create a new blank survey
C. A survey template from her library
D. An XM Solution Correct Answers B. Create a new blank
survey
A(n) ____ is a moment of truth that affects the human
components of your business.
A. Experience
B. Gap
C. Insight
D. Opportunity Correct Answers A. Experience
, An organization collects data about a future interaction to
understand the potential reaction to the interaction.
What kind of data is being collected?
A. Experience Expectations
B. Ad Hoc Diagnostics
C. Relationship Attitudes
D. Choice Preferences Correct Answers A. Experience
Expectations
An organization identifies issues in their service delivery
operations and sets out to write questions that will aid in
collecting data related to those issues. This is an example of
XM, true or false?
A. True
B. False Correct Answers
An organization that is consistently collecting and acting on
feedback data to nurture an environment of continuous
improvement.
An organization that is consistently collecting and acting on
feedback data to nurture an environment of continuous
improvement.
Which component of the XM Operating Framework is this
company trying to strengthen?
A. Technology
B. Culture
Solutions
_____ is a discipline that is used to deliver improved
experiences to different stakeholders across an organization to
gain competitive advantage.
A. Employee Management
B. Culture Management
C. Customer Management
D. Experience Management (XM) Correct Answers D.
Experience Management (XM)
A researcher wants to build a survey that she can fully
customize. She has created a survey outline to meet her specific
research needs. What kind of project should be used?
A. Importing from a .QSF file
B. Create a new blank survey
C. A survey template from her library
D. An XM Solution Correct Answers B. Create a new blank
survey
A(n) ____ is a moment of truth that affects the human
components of your business.
A. Experience
B. Gap
C. Insight
D. Opportunity Correct Answers A. Experience
, An organization collects data about a future interaction to
understand the potential reaction to the interaction.
What kind of data is being collected?
A. Experience Expectations
B. Ad Hoc Diagnostics
C. Relationship Attitudes
D. Choice Preferences Correct Answers A. Experience
Expectations
An organization identifies issues in their service delivery
operations and sets out to write questions that will aid in
collecting data related to those issues. This is an example of
XM, true or false?
A. True
B. False Correct Answers
An organization that is consistently collecting and acting on
feedback data to nurture an environment of continuous
improvement.
An organization that is consistently collecting and acting on
feedback data to nurture an environment of continuous
improvement.
Which component of the XM Operating Framework is this
company trying to strengthen?
A. Technology
B. Culture
