WGU D089 OBJECTIVE ASSESSMENT EXAM
SCRIPT 2026 70 QUESTIONS AND ANSWERS
COMPREHENSIVE STUDY GUIDE 100%
CORRECT
⩥ morale. Answer: an employee's attitude or feelings about the job,
about superiors, and about the firm itself
⩥ scientific management. Answer: application of scientific principles to
management of workers (F.W. Taylor)
⩥ piece-rate system. Answer: employees are paid a certain amount for
each unit of output they produce (F.W. Taylor)
⩥ Human Relations Movement. Answer: examined working conditions
and the affect on employee motivation (Hawthorne)
⩥ need. Answer: a personal requirement
⩥ Maslow's hierarchy of needs. Answer: Physiological
Safety
Social
,Esteem
Self-Actualization
⩥ Physiological needs. Answer: food, water, clothing, shelter, sleep
⩥ safety needs. Answer: things we require for physical and emotional
security (ex: job stability, health insurance, pension plans, safe working
conditions)
⩥ social needs. Answer: human requirements for love, affection, and a
sense of belonging
⩥ esteem needs. Answer: respect and recognition from others; a sense of
personal accomplishment and worth (self-esteem)
⩥ self-actualization needs. Answer: need to grow, develop and be all that
we are capable of being
⩥ Herzberg's Motivation-Hygiene Theory. Answer: The idea that
satisfaction and dissatisfaction are separate and distinct dimensions
⩥ motivation factors. Answer: when present they increase motivation
(ex: achievement, recognition, responsibility, advancement, growth, and
the work itself)
, ⩥ hygiene factors. Answer: supervision, working conditions,
interpersonal relationships, pay, job security, company policies and
administration --> reduce dissatisfaction when they are present to a
certain degree
⩥ Theory X. Answer: 1. Ppl don't like work and avoid it
2. Managers must coerce, control, and frequently threaten employees to
achieve organizational goals.
3. Ppl must be led b/c of little ambition don't seek responsibility;
concerned mainly about security
(NEGATIVE OUTLOOK)
⩥ Theory Y. Answer: (POSITIVE OUTLOOK)
1. Ppl realize work is important
2. They like to work toward goals
3. Seek and accept responsibility
4. Can accomplish Org goals
5. Orgs don't take full advantage of HR
⩥ Theory Z. Answer: combines the aspects of Japanese and American
firms
SCRIPT 2026 70 QUESTIONS AND ANSWERS
COMPREHENSIVE STUDY GUIDE 100%
CORRECT
⩥ morale. Answer: an employee's attitude or feelings about the job,
about superiors, and about the firm itself
⩥ scientific management. Answer: application of scientific principles to
management of workers (F.W. Taylor)
⩥ piece-rate system. Answer: employees are paid a certain amount for
each unit of output they produce (F.W. Taylor)
⩥ Human Relations Movement. Answer: examined working conditions
and the affect on employee motivation (Hawthorne)
⩥ need. Answer: a personal requirement
⩥ Maslow's hierarchy of needs. Answer: Physiological
Safety
Social
,Esteem
Self-Actualization
⩥ Physiological needs. Answer: food, water, clothing, shelter, sleep
⩥ safety needs. Answer: things we require for physical and emotional
security (ex: job stability, health insurance, pension plans, safe working
conditions)
⩥ social needs. Answer: human requirements for love, affection, and a
sense of belonging
⩥ esteem needs. Answer: respect and recognition from others; a sense of
personal accomplishment and worth (self-esteem)
⩥ self-actualization needs. Answer: need to grow, develop and be all that
we are capable of being
⩥ Herzberg's Motivation-Hygiene Theory. Answer: The idea that
satisfaction and dissatisfaction are separate and distinct dimensions
⩥ motivation factors. Answer: when present they increase motivation
(ex: achievement, recognition, responsibility, advancement, growth, and
the work itself)
, ⩥ hygiene factors. Answer: supervision, working conditions,
interpersonal relationships, pay, job security, company policies and
administration --> reduce dissatisfaction when they are present to a
certain degree
⩥ Theory X. Answer: 1. Ppl don't like work and avoid it
2. Managers must coerce, control, and frequently threaten employees to
achieve organizational goals.
3. Ppl must be led b/c of little ambition don't seek responsibility;
concerned mainly about security
(NEGATIVE OUTLOOK)
⩥ Theory Y. Answer: (POSITIVE OUTLOOK)
1. Ppl realize work is important
2. They like to work toward goals
3. Seek and accept responsibility
4. Can accomplish Org goals
5. Orgs don't take full advantage of HR
⩥ Theory Z. Answer: combines the aspects of Japanese and American
firms
