SHRM-CP Post Test/ HR
Competencies Questions and
Answers Updated 2026
WhatBcanBbeBsaidBaboutBaBcustomerBserviceBsalesBassociateBselectionBtestBthatBsuccessfullyB
measuresBessentialBjob-relatedBskillsBandBabilities?B-
BAnswerItBisBvalid.BABvalidBtestBaccuratelyBreflectsBtheBcontentBofBtheBjob.BTheBskillsBandBap
titudesBrequiredBforBsuccessfulBexamBperformanceBareBalignedBwithBtheBskillsBandBaptitudesB
requiredBforBsuccessfulBjobBperformance.
HRBisBrecruitingBforBaBjobBthatBrequiresBaBhighBdegreeBofBaccuracy.BABmistakeBmadeBbyBaB
workerBcouldBbeBdangerousBandBcostly.BWhatBfeatureBwouldBbeBmostBimportantBinBaBpre-
employmentBtestBforBthisBposition?B-BAnswerHighBvalidity-
BValidityBindicatesBthatBthereBisBlinkageBbetweenBtestBperformanceBandBjobBperformance.BAB
selectionBtoolBthatBoffersBhighBvalidityBisBimportant,BbecauseBhiringBanBunqualifiedBworkerBfo
rBthisBpositionBwouldBpresentBaBriskBandBtheBpotentialBforBaBcostlyBsituation.
AnBapplicantBscoredBinBtheB95thBpercentileBonBaBjobBknowledgeBtest.BBecauseBtheBinterview
erBquestionedBtheBresults,BtheBapplicantBwasBaskedBtoBretakeBtheBtest.BAgain,BtheBresultBwa
sBaBveryBhighBscore,BandBtheBapplicantBwasBhired.BThreeBmonthsBlater,BitBwasBdeterminedBt
hatBthisBnewBhireBcouldBnotBperformBtheBjobBeffectively.BWhatBcanByouBconcludeBaboutBthe
BjobBknowledgeBtest?B-
BAnswerItBwasBonlyBreliable,BnotBvalid.BItBisBimperativeBthatBHRBmanagementBcarefullyBevalu
ateBtheBorganization'sBselectionBprocessBtoBmakeBcertainBthatBitBisBreliable,Bvalid,Bequitable,B
andBcost-
effective.BForBanBinstrumentBtoBprovideBreliability,BitBmustBhaveBaBhighBdegreeBofBconsistenc
y.BValidityBmeasuresBtheBdegreeBtoBwhichBinferencesBmadeBfromBanBinterviewBorBaBtestBare
BcorrectBandBaccurate.BInBotherBwords,BdidBtheBinterviewBmeasureBonlyBjob-
relatedBissuesBthatBpredictBperformanceBonBtheBjob?BDoesBaBtestBmeasureBwhatBitBwasBinte
ndedBtoBmeasure?BForBmoreBinformation,BreferBtoBModuleBCompetencies,BFunctionalBAreaB0,
BSectionB4
WhenBcomparingBwagesBwithinBaBgroup,BtheBmostBfrequentlyBoccurringBwageBisBcalledBtheB-
BAnswermode-
BTheBmodeBisBtheBmostBfrequentlyBoccurringBwage,BtheBmedianBisBtheBmiddleBnumberBinBth
eBrange,BandBtheBmeanBisBtheBaverageBscoreB(weightedBorBunweighted).BForBmoreBinformati
on,BreferBtoBModuleBCompetencies,BFunctionalBAreaB0,BSectionB4
WhatBisBtheBweightedBaverageBofBtheBfollowingBsalaries?
$20,000B(2Bincumbents)
$30,000B(1Bincumbent)
, $35,000B(2Bincumbents)
$40,000B(1Bincumbent)B-BAnswer$25,000-
BTheBweightedBaverageBtakesBintoBconsiderationBtheBnumberBofBincumbentsBwhoBreceiveBeac
hBsalary:
($20,000BxB2)B+B($30,000BxB1)B+B($35,000BxB2)B+B($40,000BxB1)B=B$180,000;B$180,000B/B6B
=B$30,000
WhichBdefinitionBbestBdescribesBtheBconceptBofBaBstakeholder?B-
BAnswerABstakeholderBisBanyoneBwhoBsharesBinBtheBvalueBofBanBorganizationBandBitsBactiviti
es.BABstakeholderBhasBanBinterestBinBtheBoperation,Bvalue,BandBactivitiesBofBanBorganization,
BalthoughBthisBinterestBmayBorBmayBnotBbeBfinancialBorBcontractual.BABstakeholderBisBaBpart
icipantBinBreceivingBvalueBdirectlyBorBindirectly.BForBmoreBinformation,BreferBtoBModuleBCom
petencies,BFunctionalBAreaB0,BSectionB4
WhatBisBtheBcorrectBpositioningBofBanBHRBstrategy?B-
BAnswerItBcascadesBfromBtheBorganization'sBcorporateBstrategy.BTheBHRBstrategyBisBaBmacroB
elementBofBtheBorganization'sBvision.BItBisBaBcoreBelementBofBallBpartsBofBtheBorganization.
WhatBisBtheBbestBwayBforBanBHRBprofessionalBtoBpersuadeBaBfunctionBtoBembraceBchangesBi
nBworkBprocessesBthatBareBpartBofBanBorganizationalBeffectivenessBintervention?B-
BAnswerPresentBtheBchangesBasBnecessaryBtoBmaintainingBcompetitiveness.BChangeBisBdifficult
,BsoBifBorganizationalBeffectivenessBandBdevelopmentBinitiativesBareBpresentedBasBaBwayBtoBi
ncreaseBtheBcompetitivenessBofBtheBcompanyBorBadvanceBstrategicBgoals,BHRBmayBgainBbette
rBworkforceBsupportBofBtheBinitiative.
WhatBgraphicBdataBanalysisBtoolBshowsBpossibleBrelationshipsBbetweenBtwoBvariables?B-
BAnswerScatterBdiagram-
BTheBscatterBdiagramBdepictsBpossibleBrelationshipsBbetweenBtwoBvariables.BForBexample,Ban
BHRBprofessionalBmightBwantBtoBdetermineBifBthereBisBaBrelationshipBbetweenByearsBofBexpe
rienceBandBincomeBlevel.
WhatBisBanBexampleBofBimplicitBculture?B-BAnswerLanguage-
BImplicitBcultureBdealsBwithBattitudesBandBbeliefs,BnotBtangibleBthingsBlikeBlanguage,Bdress,Ba
ndBfood.BTheBviewBtowardBpowerBisBanBexampleBofBimplicitBculture.
WhatBisBtheBbasisBofBcommonBlaw?B-BAnswerCourtBdecisions-
BCommonBlawBisBbasedBonBcourtBdecisionsBandBcustoms.BItBdictatesBthatBcustomBandBusage
BhaveBtheBforceBofBlaw,BevenBifBnotBspecificallyBfoundBinBlegislativelyBenacted,BcodifiedBwritt
enBlaws.
Competencies Questions and
Answers Updated 2026
WhatBcanBbeBsaidBaboutBaBcustomerBserviceBsalesBassociateBselectionBtestBthatBsuccessfullyB
measuresBessentialBjob-relatedBskillsBandBabilities?B-
BAnswerItBisBvalid.BABvalidBtestBaccuratelyBreflectsBtheBcontentBofBtheBjob.BTheBskillsBandBap
titudesBrequiredBforBsuccessfulBexamBperformanceBareBalignedBwithBtheBskillsBandBaptitudesB
requiredBforBsuccessfulBjobBperformance.
HRBisBrecruitingBforBaBjobBthatBrequiresBaBhighBdegreeBofBaccuracy.BABmistakeBmadeBbyBaB
workerBcouldBbeBdangerousBandBcostly.BWhatBfeatureBwouldBbeBmostBimportantBinBaBpre-
employmentBtestBforBthisBposition?B-BAnswerHighBvalidity-
BValidityBindicatesBthatBthereBisBlinkageBbetweenBtestBperformanceBandBjobBperformance.BAB
selectionBtoolBthatBoffersBhighBvalidityBisBimportant,BbecauseBhiringBanBunqualifiedBworkerBfo
rBthisBpositionBwouldBpresentBaBriskBandBtheBpotentialBforBaBcostlyBsituation.
AnBapplicantBscoredBinBtheB95thBpercentileBonBaBjobBknowledgeBtest.BBecauseBtheBinterview
erBquestionedBtheBresults,BtheBapplicantBwasBaskedBtoBretakeBtheBtest.BAgain,BtheBresultBwa
sBaBveryBhighBscore,BandBtheBapplicantBwasBhired.BThreeBmonthsBlater,BitBwasBdeterminedBt
hatBthisBnewBhireBcouldBnotBperformBtheBjobBeffectively.BWhatBcanByouBconcludeBaboutBthe
BjobBknowledgeBtest?B-
BAnswerItBwasBonlyBreliable,BnotBvalid.BItBisBimperativeBthatBHRBmanagementBcarefullyBevalu
ateBtheBorganization'sBselectionBprocessBtoBmakeBcertainBthatBitBisBreliable,Bvalid,Bequitable,B
andBcost-
effective.BForBanBinstrumentBtoBprovideBreliability,BitBmustBhaveBaBhighBdegreeBofBconsistenc
y.BValidityBmeasuresBtheBdegreeBtoBwhichBinferencesBmadeBfromBanBinterviewBorBaBtestBare
BcorrectBandBaccurate.BInBotherBwords,BdidBtheBinterviewBmeasureBonlyBjob-
relatedBissuesBthatBpredictBperformanceBonBtheBjob?BDoesBaBtestBmeasureBwhatBitBwasBinte
ndedBtoBmeasure?BForBmoreBinformation,BreferBtoBModuleBCompetencies,BFunctionalBAreaB0,
BSectionB4
WhenBcomparingBwagesBwithinBaBgroup,BtheBmostBfrequentlyBoccurringBwageBisBcalledBtheB-
BAnswermode-
BTheBmodeBisBtheBmostBfrequentlyBoccurringBwage,BtheBmedianBisBtheBmiddleBnumberBinBth
eBrange,BandBtheBmeanBisBtheBaverageBscoreB(weightedBorBunweighted).BForBmoreBinformati
on,BreferBtoBModuleBCompetencies,BFunctionalBAreaB0,BSectionB4
WhatBisBtheBweightedBaverageBofBtheBfollowingBsalaries?
$20,000B(2Bincumbents)
$30,000B(1Bincumbent)
, $35,000B(2Bincumbents)
$40,000B(1Bincumbent)B-BAnswer$25,000-
BTheBweightedBaverageBtakesBintoBconsiderationBtheBnumberBofBincumbentsBwhoBreceiveBeac
hBsalary:
($20,000BxB2)B+B($30,000BxB1)B+B($35,000BxB2)B+B($40,000BxB1)B=B$180,000;B$180,000B/B6B
=B$30,000
WhichBdefinitionBbestBdescribesBtheBconceptBofBaBstakeholder?B-
BAnswerABstakeholderBisBanyoneBwhoBsharesBinBtheBvalueBofBanBorganizationBandBitsBactiviti
es.BABstakeholderBhasBanBinterestBinBtheBoperation,Bvalue,BandBactivitiesBofBanBorganization,
BalthoughBthisBinterestBmayBorBmayBnotBbeBfinancialBorBcontractual.BABstakeholderBisBaBpart
icipantBinBreceivingBvalueBdirectlyBorBindirectly.BForBmoreBinformation,BreferBtoBModuleBCom
petencies,BFunctionalBAreaB0,BSectionB4
WhatBisBtheBcorrectBpositioningBofBanBHRBstrategy?B-
BAnswerItBcascadesBfromBtheBorganization'sBcorporateBstrategy.BTheBHRBstrategyBisBaBmacroB
elementBofBtheBorganization'sBvision.BItBisBaBcoreBelementBofBallBpartsBofBtheBorganization.
WhatBisBtheBbestBwayBforBanBHRBprofessionalBtoBpersuadeBaBfunctionBtoBembraceBchangesBi
nBworkBprocessesBthatBareBpartBofBanBorganizationalBeffectivenessBintervention?B-
BAnswerPresentBtheBchangesBasBnecessaryBtoBmaintainingBcompetitiveness.BChangeBisBdifficult
,BsoBifBorganizationalBeffectivenessBandBdevelopmentBinitiativesBareBpresentedBasBaBwayBtoBi
ncreaseBtheBcompetitivenessBofBtheBcompanyBorBadvanceBstrategicBgoals,BHRBmayBgainBbette
rBworkforceBsupportBofBtheBinitiative.
WhatBgraphicBdataBanalysisBtoolBshowsBpossibleBrelationshipsBbetweenBtwoBvariables?B-
BAnswerScatterBdiagram-
BTheBscatterBdiagramBdepictsBpossibleBrelationshipsBbetweenBtwoBvariables.BForBexample,Ban
BHRBprofessionalBmightBwantBtoBdetermineBifBthereBisBaBrelationshipBbetweenByearsBofBexpe
rienceBandBincomeBlevel.
WhatBisBanBexampleBofBimplicitBculture?B-BAnswerLanguage-
BImplicitBcultureBdealsBwithBattitudesBandBbeliefs,BnotBtangibleBthingsBlikeBlanguage,Bdress,Ba
ndBfood.BTheBviewBtowardBpowerBisBanBexampleBofBimplicitBculture.
WhatBisBtheBbasisBofBcommonBlaw?B-BAnswerCourtBdecisions-
BCommonBlawBisBbasedBonBcourtBdecisionsBandBcustoms.BItBdictatesBthatBcustomBandBusage
BhaveBtheBforceBofBlaw,BevenBifBnotBspecificallyBfoundBinBlegislativelyBenacted,BcodifiedBwritt
enBlaws.