MHA 701 - Org Behavior Exam Questions
and Answers
A major outcome of the interviewing program associated with the Hawthorne Studies was that
researchers discovered that workers were isolated, unrelated individuals. - ANSWER-False
The ____________________ is the bias that occurs when people know they are being studied. -
ANSWER-Hawthorne Effect
Scientific management was significant to the development of organizational behavior because it
demonstrated the important influence of human factors on worker productivity. - ANSWER-
False
Provisions from which piece of legislation, such as Medicare increased focus on chronic disease
prevention, new models of care for reducing re-hospitalizations, improved care coordination, and
annual screening for cognitive impairment will assist with changing attitudes toward elderly
patients? - ANSWER-2010 Affordable Care Act
According to Hofstede's research, which dimension is the measure of how a society deals with
physical and intellectual inequalities and how the culture applies power and wealth relative to its
inequalities? - ANSWER-Power Distance
Cultural differences have no effect on provider-patient relationships. - ANSWER-False
Minority patients who have a choice are more likely to select health care providers of their own
racial or ethnic background and are generally more satisfied with the care they receive from
minority professionals. - ANSWER-True
Although valid 20 years ago, Hofstede's Cultural Dimensions are no longer applicable to
understanding the influence national culture has on organizational and managerial behaviors. -
ANSWER-False
Because of our increasingly diverse population, health care professionals need to be concerned
about their cultural competency, which is the same as cultural awareness or sensitivity. -
ANSWER-False
The health care industry has been a leader for embracing diversity management. - ANSWER-
False
Organizational behavior analyzes the entire organization and is a macro perspective since the
organization is the unit being examined. - ANSWER-False
A single entity owning and operating all of the segments providing health care including
preventative services, specialized and primary ambulatory care, acute care, subacute care, long-
, term care, home health care, as well as a health plan is an example of which of the following? -
ANSWER-Vertical Integration
Theory Y states that employees are unintelligent and lazy. - ANSWER-False
_____________________ has evolved to meet the need for better technology and information
infrastructure that allows for information sharing, patient care management, and cost control? -
ANSWER-Virtual Integration
The classical approach to management focused on the human relations aspect in the workplace. -
ANSWER-False
Organizational Behavior (OB) is the study of individuals, groups, and organizations. -
ANSWER-False
Which of the following emphasizes systems, processes, procedures, and so forth for personnel
management and is usually housed in a functional unit within organizations? - ANSWER-Human
Resources Management (HRM)
Due to the extensive training physicians receive in the care and management of geriatric patients,
ageism is not an issue in the health care industry. - ANSWER-False
According to the Institute of Medicine, research demonstrates that there are no variations in the
rates of medical procedures by race and that all patients receive equal treatment. - ANSWER-
False
Millennials will be the fastest-growing segment of the working population. - ANSWER-True
Managers make attributions about employees based on consistency and distinctiveness as well as
the extent to which an employee's performance is the same or different from other employees,
otherwise known as: - ANSWER-Consensus
The tri-component model suggests that human attitudes have three factors. They are: -
ANSWER-Actions, Beliefs, Feelings
Which of the following are part of the "Big 5" personality traits measured with personality tests?
- ANSWER-Openness, Extraversion, Agreeableness, Neuroticism (other is Conscientiousness)
Festinger (1957) suggested to refer to which of the following when we perceive an inconsistency
between two or more of our internal attitudes or between our behavior and attitudes. -
ANSWER-Cognitive Dissonance
When a person evaluates another as generally low on many traits after observing poor
performance on just one trait, the negative carryover effect is known as: - ANSWER-Horn Effect
and Answers
A major outcome of the interviewing program associated with the Hawthorne Studies was that
researchers discovered that workers were isolated, unrelated individuals. - ANSWER-False
The ____________________ is the bias that occurs when people know they are being studied. -
ANSWER-Hawthorne Effect
Scientific management was significant to the development of organizational behavior because it
demonstrated the important influence of human factors on worker productivity. - ANSWER-
False
Provisions from which piece of legislation, such as Medicare increased focus on chronic disease
prevention, new models of care for reducing re-hospitalizations, improved care coordination, and
annual screening for cognitive impairment will assist with changing attitudes toward elderly
patients? - ANSWER-2010 Affordable Care Act
According to Hofstede's research, which dimension is the measure of how a society deals with
physical and intellectual inequalities and how the culture applies power and wealth relative to its
inequalities? - ANSWER-Power Distance
Cultural differences have no effect on provider-patient relationships. - ANSWER-False
Minority patients who have a choice are more likely to select health care providers of their own
racial or ethnic background and are generally more satisfied with the care they receive from
minority professionals. - ANSWER-True
Although valid 20 years ago, Hofstede's Cultural Dimensions are no longer applicable to
understanding the influence national culture has on organizational and managerial behaviors. -
ANSWER-False
Because of our increasingly diverse population, health care professionals need to be concerned
about their cultural competency, which is the same as cultural awareness or sensitivity. -
ANSWER-False
The health care industry has been a leader for embracing diversity management. - ANSWER-
False
Organizational behavior analyzes the entire organization and is a macro perspective since the
organization is the unit being examined. - ANSWER-False
A single entity owning and operating all of the segments providing health care including
preventative services, specialized and primary ambulatory care, acute care, subacute care, long-
, term care, home health care, as well as a health plan is an example of which of the following? -
ANSWER-Vertical Integration
Theory Y states that employees are unintelligent and lazy. - ANSWER-False
_____________________ has evolved to meet the need for better technology and information
infrastructure that allows for information sharing, patient care management, and cost control? -
ANSWER-Virtual Integration
The classical approach to management focused on the human relations aspect in the workplace. -
ANSWER-False
Organizational Behavior (OB) is the study of individuals, groups, and organizations. -
ANSWER-False
Which of the following emphasizes systems, processes, procedures, and so forth for personnel
management and is usually housed in a functional unit within organizations? - ANSWER-Human
Resources Management (HRM)
Due to the extensive training physicians receive in the care and management of geriatric patients,
ageism is not an issue in the health care industry. - ANSWER-False
According to the Institute of Medicine, research demonstrates that there are no variations in the
rates of medical procedures by race and that all patients receive equal treatment. - ANSWER-
False
Millennials will be the fastest-growing segment of the working population. - ANSWER-True
Managers make attributions about employees based on consistency and distinctiveness as well as
the extent to which an employee's performance is the same or different from other employees,
otherwise known as: - ANSWER-Consensus
The tri-component model suggests that human attitudes have three factors. They are: -
ANSWER-Actions, Beliefs, Feelings
Which of the following are part of the "Big 5" personality traits measured with personality tests?
- ANSWER-Openness, Extraversion, Agreeableness, Neuroticism (other is Conscientiousness)
Festinger (1957) suggested to refer to which of the following when we perceive an inconsistency
between two or more of our internal attitudes or between our behavior and attitudes. -
ANSWER-Cognitive Dissonance
When a person evaluates another as generally low on many traits after observing poor
performance on just one trait, the negative carryover effect is known as: - ANSWER-Horn Effect
