BA 2030 – Class Review Session Notes (Chapters 3, 4, 6, 12)
When giving a bad news message- - correct answer ✔✔ give an apology and an alternative
Which is an example of routine business request? - correct answer ✔✔ Explaining a simple
travel expense to the accounting person
An unclear message that only hints at why you are writing includes a(n)? - correct answer ✔✔
Implicit Request
What type of request message benefits from more explanation and persuasion than usual? -
correct answer ✔✔ asking a coworker for a favor
A blank message provides an opportunity to maintain positive business relationships - correct
answer ✔✔ Goodwill
What medium is a good option to share bad news with the public? - correct answer ✔✔
Website
How can bcc (blind carbon copy) be used effectively? - correct answer ✔✔ To avoid the display
of a long address list
These messages build goodwill by recognizing someone else's achievement or important
events? - correct answer ✔✔ Congratulatory
Which of the following is an FYI message? - correct answer ✔✔ Telling a coworker about a
podcast she'd enjoy
, What professional hockey team plays this song when a goal is scored? - correct answer ✔✔
Chicago Blackhawks
If your audience needs context to understand your request use ____ organization? - correct
answer ✔✔ Indirect
Reviewing your message and considering feedback ____? - correct answer ✔✔ Is completed
during the evaluation step
The primary audience of your message is? - correct answer ✔✔ The direct recipient
Keeping the purpose and outcome in mind will help you evaluate whether your content: -
correct answer ✔✔ Supports your communication goals
What research consists of info that other people have written and/or collected? - correct
answer ✔✔ Secondary
A document's format ___ - correct answer ✔✔ Can communicate professionalism
Which of the following is recommended as part of the revision process? - correct answer ✔✔
Eliminate abstract wording
What should you include in your professional signature block on an email? - correct answer ✔✔
Your contact information
What should be done to create effective content for your resume? - correct answer ✔✔ Tailor
the content to each position you are applying for
A thank-you note should be sent ___ an interview - correct answer ✔✔ Within 24 hours
When giving a bad news message- - correct answer ✔✔ give an apology and an alternative
Which is an example of routine business request? - correct answer ✔✔ Explaining a simple
travel expense to the accounting person
An unclear message that only hints at why you are writing includes a(n)? - correct answer ✔✔
Implicit Request
What type of request message benefits from more explanation and persuasion than usual? -
correct answer ✔✔ asking a coworker for a favor
A blank message provides an opportunity to maintain positive business relationships - correct
answer ✔✔ Goodwill
What medium is a good option to share bad news with the public? - correct answer ✔✔
Website
How can bcc (blind carbon copy) be used effectively? - correct answer ✔✔ To avoid the display
of a long address list
These messages build goodwill by recognizing someone else's achievement or important
events? - correct answer ✔✔ Congratulatory
Which of the following is an FYI message? - correct answer ✔✔ Telling a coworker about a
podcast she'd enjoy
, What professional hockey team plays this song when a goal is scored? - correct answer ✔✔
Chicago Blackhawks
If your audience needs context to understand your request use ____ organization? - correct
answer ✔✔ Indirect
Reviewing your message and considering feedback ____? - correct answer ✔✔ Is completed
during the evaluation step
The primary audience of your message is? - correct answer ✔✔ The direct recipient
Keeping the purpose and outcome in mind will help you evaluate whether your content: -
correct answer ✔✔ Supports your communication goals
What research consists of info that other people have written and/or collected? - correct
answer ✔✔ Secondary
A document's format ___ - correct answer ✔✔ Can communicate professionalism
Which of the following is recommended as part of the revision process? - correct answer ✔✔
Eliminate abstract wording
What should you include in your professional signature block on an email? - correct answer ✔✔
Your contact information
What should be done to create effective content for your resume? - correct answer ✔✔ Tailor
the content to each position you are applying for
A thank-you note should be sent ___ an interview - correct answer ✔✔ Within 24 hours
