COMMUNICATION IN NURSING JULIA BALZER
EXAMINATION STUDY GUIDE 2026 QUESTIONS
WITH ANSWERS
◉ What is patient-centered communication? Answer: A
communication style that helps patients explore their thoughts and
feelings, encouraging active participation in their healthcare.
◉ What does providing general leads involve? Answer: Encouraging
initiation or elaboration of a conversation, e.g., 'I see what you are
saying, and then what happened?'
◉ What is the purpose of using silence in therapeutic
communication? Answer: To allow pauses for the patient to explore
thoughts and feelings without interruption.
◉ What does offering self mean in therapeutic communication?
Answer: Showing concern and willingness to help, e.g., 'What can I
do to help you?'
◉ How do open-ended questions enhance communication? Answer:
They encourage elaboration and discourage one or two-word
responses.
, ◉ What is the technique of using restatement? Answer: Restating in
different words what a patient said to encourage further
communication and show active listening.
◉ What is the purpose of seeking clarification in communication?
Answer: To verify that the intended message was received correctly,
especially if the conversation has diverged.
◉ What does giving information involve in therapeutic
communication? Answer: Providing relevant information to the
patient, e.g., 'You will need to report to the x-ray department at 8:00
a.m.'
◉ What is the reflection technique in therapeutic communication?
Answer: Reflecting the same words back to the patient to encourage
verbalization of feelings.
◉ What does looking at alternatives help patients do? Answer: It
assists patients in exploring options when making decisions about
their care.
◉ What is the purpose of summarizing in therapeutic
communication? Answer: To sum up the important points covered in
the conversation.
EXAMINATION STUDY GUIDE 2026 QUESTIONS
WITH ANSWERS
◉ What is patient-centered communication? Answer: A
communication style that helps patients explore their thoughts and
feelings, encouraging active participation in their healthcare.
◉ What does providing general leads involve? Answer: Encouraging
initiation or elaboration of a conversation, e.g., 'I see what you are
saying, and then what happened?'
◉ What is the purpose of using silence in therapeutic
communication? Answer: To allow pauses for the patient to explore
thoughts and feelings without interruption.
◉ What does offering self mean in therapeutic communication?
Answer: Showing concern and willingness to help, e.g., 'What can I
do to help you?'
◉ How do open-ended questions enhance communication? Answer:
They encourage elaboration and discourage one or two-word
responses.
, ◉ What is the technique of using restatement? Answer: Restating in
different words what a patient said to encourage further
communication and show active listening.
◉ What is the purpose of seeking clarification in communication?
Answer: To verify that the intended message was received correctly,
especially if the conversation has diverged.
◉ What does giving information involve in therapeutic
communication? Answer: Providing relevant information to the
patient, e.g., 'You will need to report to the x-ray department at 8:00
a.m.'
◉ What is the reflection technique in therapeutic communication?
Answer: Reflecting the same words back to the patient to encourage
verbalization of feelings.
◉ What does looking at alternatives help patients do? Answer: It
assists patients in exploring options when making decisions about
their care.
◉ What is the purpose of summarizing in therapeutic
communication? Answer: To sum up the important points covered in
the conversation.
