ENP Practice Terms – Complete Exam Study Guide 2026/2027 with Verified Answers | Newest Version. A+

ENP practice terms-Complete Exam Study
Guide 2026/2027 with Verified Answers |
Newest Version. A+

1. Traditional Telephone Topology consists of what four components? ------- ✔ CORRECT
ANSWER ✓✓



a. Central Office, Tandem or Access Tandem, radio tower, end office ------- ✔ CORRECT ANSWER
✓✓



b. Tandem or Access Tandem, Facility or facilities, central office, PSAP ------- ✔ CORRECT
ANSWER ✓✓



c. End office, tandem or access tandem, facility or facilities, or CO's. ------- ✔ CORRECT ANSWER
✓✓



d. PSAP, end office, tandem or access tandem, radio tower ------- ✔ CORRECT ANSWER ✓✓



2. Selective Routing is the process by which 911 calls are delivered to a specific PSAP based -----
-- ✔ CORRECT ANSWER ✓✓



upon: ------- ✔ CORRECT ANSWER ✓✓



a. Street address of the caller ------- ✔ CORRECT ANSWER ✓✓

,b. ESN of the caller ------- ✔ CORRECT ANSWER ✓✓



c. Area code of the caller ------- ✔ CORRECT ANSWER ✓✓



d. Municipality of the caller ------- ✔ CORRECT ANSWER ✓✓



3. The Loss of a Selective Router will cause the following issue/issues to a PSAP. ------- ✔
CORRECT ANSWER ✓✓



a. Loss of communication between the PSAP and the 911 network ------- ✔ CORRECT ANSWER
✓✓



b. Loss of ANI and Call Routing services ------- ✔ CORRECT ANSWER ✓✓



c. Failure of a Tandem Switch ------- ✔ CORRECT ANSWER ✓✓



d. Loss of Dial Tone ------- ✔ CORRECT ANSWER ✓✓



4. This protocol is used as the call signaling protocol in VoIP i2 and I3. ------- ✔ CORRECT
ANSWER ✓✓



a. Session Initiation Protocol ------- ✔ CORRECT ANSWER ✓✓



b. Signaling Connection Control Part ------- ✔ CORRECT ANSWER ✓✓



c. Simple Network Management Protocol ------- ✔ CORRECT ANSWER ✓✓

,d. Simple Object Access Protocol ------- ✔ CORRECT ANSWER ✓✓



5. The feature that separates Basic 911 from Enhanced 911 is: ------- ✔ CORRECT ANSWER ✓✓



a. Selective Routing ------- ✔ CORRECT ANSWER ✓✓



b. ANI ------- ✔ CORRECT ANSWER ✓✓



c. ALI ------- ✔ CORRECT ANSWER ✓✓



d. ANI/ALI ------- ✔ CORRECT ANSWER ✓✓



6. If a call center receives more calls than its resources can handle at any given time, the -------
✔ CORRECT ANSWER ✓✓



overflow of calls routed to another agency is called: ------- ✔ CORRECT ANSWER ✓✓



a. Contingency routing ------- ✔ CORRECT ANSWER ✓✓



b. Alternate Routing ------- ✔ CORRECT ANSWER ✓✓



c. Default routing ------- ✔ CORRECT ANSWER ✓✓



d. Agency to agency transfer ------- ✔ CORRECT ANSWER ✓✓

, Saving lives on both sides of the call! ------- ✔ CORRECT ANSWER ✓✓



7. CAMA's original purpose was: ------- ✔ CORRECT ANSWER ✓✓



a. To deliver 9-1-1 calls to the PSAP ------- ✔ CORRECT ANSWER ✓✓



b. To bill for toll calls ------- ✔ CORRECT ANSWER ✓✓



c. To connect end offices ------- ✔ CORRECT ANSWER ✓✓



d. To provide ten-digit ANI ------- ✔ CORRECT ANSWER ✓✓



8. A ____________ system transmits the message over more than one transmitter. ------- ✔
CORRECT ANSWER ✓✓



a. Simplex ------- ✔ CORRECT ANSWER ✓✓



b. Simulcast ------- ✔ CORRECT ANSWER ✓✓



c. Local loop ------- ✔ CORRECT ANSWER ✓✓



d. Dedicated ------- ✔ CORRECT ANSWER ✓✓



9. An IP network or IP Virtual Network that is used for communications between PSAP's and ----
--- ✔ CORRECT ANSWER ✓✓