TEST BANK For
Human Resources Management in Canada
15th Canadian Edition by Gary Dessler
Chapters 1 - 17
,
,AnswersaareaatatheaendaofaeachaChapter
Chapter 1 w#
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
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1) Human resources management refers to:w# w# w# w#
A) the management of people in organizations.
w# w# w# w# w#
B) concepts and techniques for organizing work activities.
w# w# w# w# w# w#
C) all managerial activities.
w# w#
D) concepts and techniques used in leading people at work.
w# w# w# w# w# w# w# w#
E) management techniques for controlling people at work. w# w# w# w# w# w#
2) The knowledge, education, training, skills, and expertise of a firm's workers is known as:
w# w# w# w# w# w# w# w# w# w# w# w# w#
A) physical capital. w#
B) management's philosophy. w#
C) human capital. w#
D) production capital. w#
E) cultural diversity. w#
3) Human resources practices that support strategy include:
w# w# w# w# w# w#
A) performance management. w#
B) production scheduling. w#
C) policies and procedures. w# w#
D) staffing practices. w#
E) rewards practices. w#
4) A company utilizes a system to measure the impact of Human Resources which balances measures relati
w# w# w# w# w# w# w# w# w# w# w# w# w# w# w#
ng t o financial results, customers, internal business processes and human capital management. This system is
w# w# w# w# w# w# w# w# w# w# w# w# w# w# w# w#
knows as the:
w# w#
A) HRIS.
B) balanced strategy. w#
C) Human Capital Index. w# w#
D) balanced scorecard. w#
E) none of the above. w# w# w#
5) You have been tasked with building employee engagement at the firm you workafor. Strategic hum
w# w# w# w# w# w# w# w# w# w# w# w# w# w#
an r esources initiatives you would consider implementing include:
w# w# w# w# w# w# w# w#
A) employee recognition programs and management development programs.
w# w# w# w# w# w#
B) diversity programs. w#
C) employee recognition programs. w# w#
D) employee relations activity. w# w#
E) job design indicators.
w# w#
6) HR department staff members are traditionally involved in key operational responsibilities. Which of t
w# w# w# w# w# w# w# w# w# w# w# w# w#
heaf ollowing is an operational responsibility?
w# w# w# w# w#
A) setting goals and objectives w# w# w#
B) collecting metrics w#
C) analyzing metrics w#
D) interpreting human right laws w# w# w#
E) interpreting health and safety legislation w# w# w# w#
, 7) Being completely familiar with employment legislation, HR policies and procedures, collectiveaagreem
w# w# w# w# w# w# w# w# w# w#
ent s, and the outcomeaof recent arbitration hearings andacourt decisions is most closely related with which of
w# w# w# w# w# w# w# w# w# w# w# w# w# w# w# w# w#
the follo wing HRaactivities?
w# w# w#
A) serving as a consultant w# w# w#
B) formulating policies and procedures w# w# w#
C) offering advice w#
D) providing services w#
E) serving as a change agent w# w# w# w#
8) The practice of contracting with outside vendors to handle specified functions on a permanent basi
w# w# w# w# w# w# w# w# w# w# w# w# w# w#
s is known as
w# w# w#
A) hiring temporary employees. w# w#
B) payroll and benefits administration. w# w# w#
C) contract administration. w#
D) outsourcing.
E) labour-management relations. w#
9) The company's plan for how it will balance its internal strengths and weaknesses with exte
w# w# w# w# w# w# w# w# w# w# w# w# w# w#
rnal opportunities and threats in order to maintain competitive advantage is known as
w# w# w# w# w# w# w# w# w# w# w# w#
A) HR strategy. w#
B) strategy.
C) environmental scanning. w#
D) policies and procedures. w# w#
E) none of the above. w# w# w#
10) Rita is the HRaDirector of a manufacturing company. She recently undertook research to identify co
w# w# w# w# w# w# w# w# w# w# w# w# w# w#
mpet itor compensation and incentive plans, information about pending legislative changes and availability o
w# w# w# w# w# w# w# w# w# w# w# w# w#
f talent in the labour market for the upcoming strategic planning meeting. Rita was conducting:
w# w# w# w# w# w# w# w# w# w# w# w# w# w#
A) environmental scanning. w#
B) an employeeaengagement survey.
w# w#
C) an external market survey.
w# w# w#
D) an envrionmental study. w# w#
E) an external opportunities/threats study.
w# w# w#
11) The HR manager of Smith & Yu company was heavily involved in a downsizing exercise of the compan
w# w# w# w# w# w# w# w# w# w# w# w# w# w# w# w# w#
y's s ales force due to an economic downturn. Heawas also involved in arranging for outplacement services an
w# w# w# w# w# w# w# w# w# w# w# w# w# w# w# w# w#
d employe e retention programs as well as restructuring of the business following the downsizing. This is an e
w# w# w# w# w# w# w# w# w# w# w# w# w# w# w# w# w# w#
xample of HR's r ole in:
w# w# w# w# w#
A) formulating strategy. w#
B) operational activities. w#
C) environmental scanning. w#
D) environmental scanning andaexecuting strategy. w# w# w#
E) executing strategy. w#
12) The core values, beliefs, and assumptions that are widely shared by members of an organization are kn
w# w# w# w# w# w# w# w# w# w# w# w# w# w# w# w#
own as: w#
A) organizational climate. w#
B) the strategic plan. w# w#
C) the mission statement. w# w#
D) organizational culture. w#
E) the pervading atmosphere. w# w#
Human Resources Management in Canada
15th Canadian Edition by Gary Dessler
Chapters 1 - 17
,
,AnswersaareaatatheaendaofaeachaChapter
Chapter 1 w#
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
w# w# w# w# w# w# w# w# w# w# w# w# w#
1) Human resources management refers to:w# w# w# w#
A) the management of people in organizations.
w# w# w# w# w#
B) concepts and techniques for organizing work activities.
w# w# w# w# w# w#
C) all managerial activities.
w# w#
D) concepts and techniques used in leading people at work.
w# w# w# w# w# w# w# w#
E) management techniques for controlling people at work. w# w# w# w# w# w#
2) The knowledge, education, training, skills, and expertise of a firm's workers is known as:
w# w# w# w# w# w# w# w# w# w# w# w# w#
A) physical capital. w#
B) management's philosophy. w#
C) human capital. w#
D) production capital. w#
E) cultural diversity. w#
3) Human resources practices that support strategy include:
w# w# w# w# w# w#
A) performance management. w#
B) production scheduling. w#
C) policies and procedures. w# w#
D) staffing practices. w#
E) rewards practices. w#
4) A company utilizes a system to measure the impact of Human Resources which balances measures relati
w# w# w# w# w# w# w# w# w# w# w# w# w# w# w#
ng t o financial results, customers, internal business processes and human capital management. This system is
w# w# w# w# w# w# w# w# w# w# w# w# w# w# w# w#
knows as the:
w# w#
A) HRIS.
B) balanced strategy. w#
C) Human Capital Index. w# w#
D) balanced scorecard. w#
E) none of the above. w# w# w#
5) You have been tasked with building employee engagement at the firm you workafor. Strategic hum
w# w# w# w# w# w# w# w# w# w# w# w# w# w#
an r esources initiatives you would consider implementing include:
w# w# w# w# w# w# w# w#
A) employee recognition programs and management development programs.
w# w# w# w# w# w#
B) diversity programs. w#
C) employee recognition programs. w# w#
D) employee relations activity. w# w#
E) job design indicators.
w# w#
6) HR department staff members are traditionally involved in key operational responsibilities. Which of t
w# w# w# w# w# w# w# w# w# w# w# w# w#
heaf ollowing is an operational responsibility?
w# w# w# w# w#
A) setting goals and objectives w# w# w#
B) collecting metrics w#
C) analyzing metrics w#
D) interpreting human right laws w# w# w#
E) interpreting health and safety legislation w# w# w# w#
, 7) Being completely familiar with employment legislation, HR policies and procedures, collectiveaagreem
w# w# w# w# w# w# w# w# w# w#
ent s, and the outcomeaof recent arbitration hearings andacourt decisions is most closely related with which of
w# w# w# w# w# w# w# w# w# w# w# w# w# w# w# w# w#
the follo wing HRaactivities?
w# w# w#
A) serving as a consultant w# w# w#
B) formulating policies and procedures w# w# w#
C) offering advice w#
D) providing services w#
E) serving as a change agent w# w# w# w#
8) The practice of contracting with outside vendors to handle specified functions on a permanent basi
w# w# w# w# w# w# w# w# w# w# w# w# w# w#
s is known as
w# w# w#
A) hiring temporary employees. w# w#
B) payroll and benefits administration. w# w# w#
C) contract administration. w#
D) outsourcing.
E) labour-management relations. w#
9) The company's plan for how it will balance its internal strengths and weaknesses with exte
w# w# w# w# w# w# w# w# w# w# w# w# w# w#
rnal opportunities and threats in order to maintain competitive advantage is known as
w# w# w# w# w# w# w# w# w# w# w# w#
A) HR strategy. w#
B) strategy.
C) environmental scanning. w#
D) policies and procedures. w# w#
E) none of the above. w# w# w#
10) Rita is the HRaDirector of a manufacturing company. She recently undertook research to identify co
w# w# w# w# w# w# w# w# w# w# w# w# w# w#
mpet itor compensation and incentive plans, information about pending legislative changes and availability o
w# w# w# w# w# w# w# w# w# w# w# w# w#
f talent in the labour market for the upcoming strategic planning meeting. Rita was conducting:
w# w# w# w# w# w# w# w# w# w# w# w# w# w#
A) environmental scanning. w#
B) an employeeaengagement survey.
w# w#
C) an external market survey.
w# w# w#
D) an envrionmental study. w# w#
E) an external opportunities/threats study.
w# w# w#
11) The HR manager of Smith & Yu company was heavily involved in a downsizing exercise of the compan
w# w# w# w# w# w# w# w# w# w# w# w# w# w# w# w# w#
y's s ales force due to an economic downturn. Heawas also involved in arranging for outplacement services an
w# w# w# w# w# w# w# w# w# w# w# w# w# w# w# w# w#
d employe e retention programs as well as restructuring of the business following the downsizing. This is an e
w# w# w# w# w# w# w# w# w# w# w# w# w# w# w# w# w# w#
xample of HR's r ole in:
w# w# w# w# w#
A) formulating strategy. w#
B) operational activities. w#
C) environmental scanning. w#
D) environmental scanning andaexecuting strategy. w# w# w#
E) executing strategy. w#
12) The core values, beliefs, and assumptions that are widely shared by members of an organization are kn
w# w# w# w# w# w# w# w# w# w# w# w# w# w# w# w#
own as: w#
A) organizational climate. w#
B) the strategic plan. w# w#
C) the mission statement. w# w#
D) organizational culture. w#
E) the pervading atmosphere. w# w#
