PGA PGM 3.0 QUALIFYING LEVEL STUDY 2026
EXAMINATION TEST WITH VERIFIED
QUESTIONS AND ANSWERS 100% CORRECT
◉ What lie should the suspension point be constant? Answer: Ball
below feet
◉ What is the anticipated result of an effective fitting? Answer:
Match the clubs to the player, eliminate ball flight variable
◉ How should the complexity of the task be handled if the
performer is learning something new? Answer: Simple, then add
more complexity
◉ What element of the performance system describes the job task?
Answer: Performance expectations
◉ A member attempts to return a shirt and demands a cash refund.
They complain to the HP who reprimands the AP. What is misaligned
here? Answer: Consequences
◉ What interpersonal skill should a manager use when discussing
agreed upon expectations? Answer: State your purpose clearly
,◉ How does discretionary enforcement of policies contribute to the
motivation of performers? Answer: Demotivates
◉ The employee uses more skills to complete a task is. Answer: Skill
variety
◉ When the performer is involved in the task from beginning to
end? Answer: Whole task
◉ The performer is given a task that has real significance. Answer:
Significant work
◉ The performer has the freedom to determine the best way to
work. Answer: Autonomy
◉ How should the GM use significant work when directing the
merchandiser to do spot audits? Answer: Explain the feedback and
consequences
◉ What is used when the HP gives freedom to the AP to run the
member guest? Answer: Autonomy
, ◉ How can managers communicate they want to work with the
performer to ensure success in the task? Answer: The feedback is
clear
◉ What two factors determine the delegation of a task? Answer:
Willingness and capability
◉ Enthusiastic and unexperienced? Answer: Directing
◉ Enthusiastic and experienced? Answer: Supporting
◉ Unenthusiastic and experienced? Answer: Involving
◉ Unenthusiastic and unexperienced? Answer: Convincing
◉ What guideline is taken when the convincing strategy is used due
to resistance? Answer: Help overcome resistance and give resources
to do job
◉ What is used when the HP only offers solutions when requested?
Answer: Supporting
◉ What is the managers role in the supporting strategy? Answer:
Give control to performer
EXAMINATION TEST WITH VERIFIED
QUESTIONS AND ANSWERS 100% CORRECT
◉ What lie should the suspension point be constant? Answer: Ball
below feet
◉ What is the anticipated result of an effective fitting? Answer:
Match the clubs to the player, eliminate ball flight variable
◉ How should the complexity of the task be handled if the
performer is learning something new? Answer: Simple, then add
more complexity
◉ What element of the performance system describes the job task?
Answer: Performance expectations
◉ A member attempts to return a shirt and demands a cash refund.
They complain to the HP who reprimands the AP. What is misaligned
here? Answer: Consequences
◉ What interpersonal skill should a manager use when discussing
agreed upon expectations? Answer: State your purpose clearly
,◉ How does discretionary enforcement of policies contribute to the
motivation of performers? Answer: Demotivates
◉ The employee uses more skills to complete a task is. Answer: Skill
variety
◉ When the performer is involved in the task from beginning to
end? Answer: Whole task
◉ The performer is given a task that has real significance. Answer:
Significant work
◉ The performer has the freedom to determine the best way to
work. Answer: Autonomy
◉ How should the GM use significant work when directing the
merchandiser to do spot audits? Answer: Explain the feedback and
consequences
◉ What is used when the HP gives freedom to the AP to run the
member guest? Answer: Autonomy
, ◉ How can managers communicate they want to work with the
performer to ensure success in the task? Answer: The feedback is
clear
◉ What two factors determine the delegation of a task? Answer:
Willingness and capability
◉ Enthusiastic and unexperienced? Answer: Directing
◉ Enthusiastic and experienced? Answer: Supporting
◉ Unenthusiastic and experienced? Answer: Involving
◉ Unenthusiastic and unexperienced? Answer: Convincing
◉ What guideline is taken when the convincing strategy is used due
to resistance? Answer: Help overcome resistance and give resources
to do job
◉ What is used when the HP only offers solutions when requested?
Answer: Supporting
◉ What is the managers role in the supporting strategy? Answer:
Give control to performer
