And Complete Correct Answers
what should you do to ensure that your bedside manner is always pleasant and
professional? ...ANSWER...You should introduce yourself and explain the procedure in easy to
understand terms
What is the first thing you should do before beginning the procedure? ...ANSWER...You should identify
the patient by asking them to state and spell their full name, and provide their date of birth.
Even if a phlebotomy procedure has begun, the patient can still choose to terminate the procedure.
True or false ...ANSWER...True
Failure tow stop a phlebotomy procedure, after the patient wishes to stop, can result in
what? ...ANSWER...Assault or battery charges
HIPAA requires providers to get written permission before disclosing healthcare information to anyone
outside the provider team/
True or false ...ANSWER...True
The Protected Health Information (PHI) is what? ...ANSWER...Any individually identifiable health
information that is transmitted or stored electronically
Safeguarded information includes what? ...ANSWER...Treatments
Test results
Medications
Procedures
Appointment times and dates
, The Joint Commission ...ANSWER...Founded in 1951
The oldest organization in healthcare facility oversight
Establish standards and practices of operations in healthcare settings
Clinical and Laboratory Standards Institute (CLSI) ...ANSWER...Nonprofit organization that publishes
standards and guidelines for clinical laboratory procedures
Equipment Check Forms ...ANSWER...ensure the machines are inspected for performance and operation
compliance at time intervals specific to the equipment and clinical application
What are the consequences of not completing equipment check forms ...ANSWER...Specimens may
expire, skewed testing outcomes and patient care mismanagement
Incident Report Forms ...ANSWER...Should identify everyone involved
the problems
actions taken to correct the issue
Examples of illegal and unethical behaviors ...ANSWER...negligence,
assault
battery
slander
libel
duty of care
breach of duty
malpractice
When a law is broken, even if the provider is unaware of the law, the action is still considered illegal and
can have court repercussions
True or false ...ANSWER...True