QUESTIONS AND SOLUTIONS FULLY VERIFIED
◉ The minimum standards that guide the behavior of a company
officer are the: Answer: organization's mission, core values, and
rules and regulations.
◉ Command presence is a unique skill that includes the ability to:
Answer: assess the need for action.
◉ Ethics are a system of moral principles that define: Answer:
correct and proper behavior for members of a society.
◉ When a company officer is developing specific, measurable
objectives, it requires: Answer: time, orderly thinking, and a clear
vision of the expected results.
◉ Leadership skills can be addressed and assessed through:
Answer: annual/supervisory reviews.
◉ The steps used by company officers to solve problems or make
decisions are identify, select, design, implement, and: Answer:
evaluate
,◉ After providing a new responder their first duty assignments,
company officers must begin the _____ according to local polices.
Answer: training process
◉ A company officer can help a subordinate seeking career advice
by: Answer: offering to help the subordinate investigate all
possibilities of advancement.
◉ The main purpose of discipline is to: Answer: educate and change
crew member behavior.
◉ To control or resolve crew conflict, company officers should be
able to: Answer: understand conflict behaviors.
◉ Company officers can ensure their crew members are satisfied
with their accomplishments and feel needed through: Answer:
continual communication.
◉ The common goal of both public and private labor unions is to:
Answer: protect the rights of employees and improve their working
conditions.
◉ Company officers should begin all disciplinary actions with:
Answer: gathering information on the offending situation or
behavior.
, ◉ Company officers will have direct involvement with their assigned
personnel and should have knowledge of organizational policies
such as: Answer: absenteeism
◉ Planning models offer company officers a systematic approach to:
Answer: Decision making.
◉ Behavior management of a crew requires that company officers
know how to manage conflict and: Answer: take disciplinary actions.
◉ Employee Assistance Programs (EAPs) provide fire and
emergency services personnel with: Answer: help dealing with
stresses in their personal and professional lives.
◉ Body language, vocal tone and volume, and personal appearance
are elements of: Answer: nonverbal communications.
◉ Company officers composing any type of document must first
determine the document's: Answer: audience, scope, and purpose.
◉ What are the basic elements of interpersonal communication?
Answer: Sender, message, receiver, feedback to sender, and
interference