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Practice questions for this set
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Strongly Disagree
Choose an answer
Many things i see at work tend to
Asking questions about specific
1 cause more problems than they 2
reasons why the customer is upset.
solve.
If I didn't do my job well, I wouldn't Referring the customer to a more
3 4
feel good about myself. experienced coworker.
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Terms in this set (45)
Asking questions about Very Effective
specific reasons why the
customer is upset.
Highlighting reasons why Very Ineffective
the customer's concern is
, Asking for a customer's Very Effective
ideas about how to best
deal with the issue.
Referring the customer to Very Effective
a more experienced
coworker.
Dropping small hints to let Very Ineffective
this coworker know his or
her behavior is bothering
you.
Talking to other Very Ineffective
employees about a
situation.
Speaking to your Very Effective
supervisor about a
coworker's attitude at
work.
Asking your supervisor to Very Ineffective
schedule you to work with
somebody else.
Letting a coworker know Very Effective
that you are bothered by
his or her behavior.
Trying to find out the root Very Effective
causes of the coworker's
bothersome behavior.
If I were to leave my job, I Strongly Agree
would wait until the
company found a
replacement for me.
If I didn't do my job well, I Strongly Agree
wouldn't feel good about
myself.
I often doubt the Strongly Disagree
usefulness of what I am
being taught.