BUS 526 Sophia Conflict Milestone 6 {2020} – Strayer University | BUS526 Sophia Conflict Milestone 6 {2020} – A Grade

BUS 526 Sophia Conflict Milestone 6 {2020} – Strayer University You passed this Milestone 16 questions were answered correctly. 3 questions were answered incorrectly. 1 Which of the following is another term for "stalemate" in conflict resolution? • Impasse • Polarization • Escalation • Hardening of positions CONCEPT Dynamics and Functions of Conflict 2 Which of the following is an approach a conflict intervener can employ to help a reluctant party feel more comfortable participating in the resolution process? • Build the party’s sense of ownership over the conflict resolution process. • Explore the interest that staying in the conflict is meeting for the party. • All of the answer choices are correct. • Explain the features and benefits of the conflict resolution process. CONCEPT Creating Buy-In to a Conflict Resolution Process 3 The perception of "cause" and "consequence" for each party involved in a conflict may be __________. • hard to distinguish • blurred together • seen as different by each party • All of the answer choices are correct. CONCEPT Causes and Consequences 4 Which of the following describes a core assumption of any conflict resolution process? • The intervener should work to change the relationship between the parties. • The intervener should help the parties separate people and problems. • The intervener should meet with each party separately, and deliver messages back and forth. • The intervener should offer suggestions on how the parties could resolve the conflict. CONCEPT Selecting a Method or Crafting Your Own 5 Which of the following is mapped as part of the conflict analysis process? • Parties’ positions only • Parties’ beliefs only • Parties’ positions and interests only • Parties' positions, beliefs, and interests CONCEPT Contrasting and Common Beliefs, Positions, and Interests 6 A long-standing conflict between brothers Robert and Edward divided their family. Their father made several attempts to reconcile them, but they couldn't be in the same room without fighting. Their mother avoided discussing the situation and scheduled family events in ways that didn't require the brothers to be together. Their other siblings chose sides. Robert's co-worker Elena never met Edward, but she encouraged Robert to make peace with his brother. Edward's boss, Patrick, was an old friend of Robert's. According to the Third Side process, which of the following would most likely be considered part of the Third Side in this conflict? • Edward and Robert’s father • Edward’s boss, Patrick • Edward • Robert CONCEPT What Is the Third Side? 7 Which of the following is NOT a characteristic of a courageous/difficult conversation process? • Allowing each participant to speak for him or herself rather than making assumptions about his or her beliefs • Suspending judgement and accepting what the other person says • Working to change another person’s beliefs about a divisive issue • Benefiting from setting ground rules to help manage the conversation CONCEPT Courageous/Difficult Conversation 8 Regular use of conflict resolution techniques on a daily basis can __________. • help resolve conflict at the earliest stage • create harmony over time • be effective with formal training • fully prevent conflict CONCEPT Conflict Prevention Through Relationships 9 The best way to gather substantial amounts of information for a conflict analysis is through which of the following? • Recorded or archival material • Interviews with eyewitnesses • Direct communication with the parties • Interviews with neutral parties who have information about the conflict CONCEPT Gathering the Data to Analyze 10 The context of a conflict refers to which of the following? • The current situation • The history of sequential events that make up the conflict • The attitudes and perceptions about events • The emotional and factual elements that are present CONCEPT Parties and Context 11 Which of the following can help generate buy-in to a conflict resolution process? • Assuring parties that interests met by remaining in conflict can be met in an agreement • Explaining the process in detail to parties • Using conflict analysis to reveal parties’ joint interests in a conflict • All of the answer choices are correct. CONCEPT Creating Buy-In to a Conflict Resolution Process 12 Which of the following best describes a conflict map? • A means of revealing parties’ joint interests • A means of distinguishing cause and consequence • An analysis of parties’ positions • A means of representing a conflict in visual form CONCEPT The Analysis Process 13 In a stakeholder process, which of the following is the best definition of a stakeholder? • People directly affected by the outcome of a decision • People with official decision-making power in a situation • People actively involved in an existing conflict • People who have the same general set of values and beliefs CONCEPT Stakeholder Processes 14 When a conflict promotes a sense of group cohesion, a party may see this as __________. • a motivation to seek conflict resolution • a sign that the conflict could escalate quickly • evidence that attitudes are becoming polarized • a benefit to continuing the conflict CONCEPT Addressing the Benefits of Unresolved Conflict 15 When is the best time to hold a courageous conversation? • When both parties are calm and willing to engage in a good-faith conversation • As soon as one party realizes the other has a belief that needs to change • Immediately after the provocative incident • After both parties have gathered enough evidence to show why their value/belief is correct CONCEPT Courageous/Difficult Conversation 16 According to the Third Side approach, which three roles are part of conflict containment? • Referee, equalizer, and bridge builder • Witness, referee, and peacekeeper • Arbiter, peacekeeper, and teacher • Witness, mediator, and healer CONCEPT Identifying the Third Side and Making It Relevant to Parties 17 Which of the following is the best tool for gathering data to conduct a conflict analysis? • Mapping out the parties' positions • Interviewing indirect parties in the dispute • Reading past conflict analyses of the dispute • Interviewing direct parties in the dispute CONCEPT Gathering the Data to Analyze 18 A consensus-based decision making process is meant to do which of the following? • Have each member of the group come to a complete agreement. • Find the best possible solution for the group at that present time. • Find the one solution available. • Meet everyone's needs/interests completely. CONCEPT Consensus-Based Decision Making 19 Which conflict resolution methodology helps provide skills development for parties who are unwilling to engage in a joint conflict resolution process? • Stakeholder processes • Courageous/difficult conversations • Conflict consulting • Third Side approach