, Chapter 1 w
Multiple Choice
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1. Which of the following statements is true of human capital?
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a. Human capital is an organization’s tangible asset.
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b. Motivation to deliver high-quality products and services is a part of human capital.
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c. It is easy to imitate or purchase an organization’s human capital.
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d. Human capital is standardized throughout all companies.
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Answer: B w
Difficulty Level: Medium w w
2. Informal learning: w
a. is developed and organized by a company.
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b. is not required for the development of human capital.
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c. cannot be controlled by the employees.
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d. leads to the effective development of tacit knowledge.
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Answer: D w
Difficulty Level: Easy w w
3. Which of the following is true of tacit knowledge?
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a. It is easily codified and transferred from person-to-person.
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b. Formulas and definitions are examples of tacit knowledge.
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c. Formal training and development programs limit the extent to which tacit
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knowledge can be acquired.
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d. It cannot be shared through employee personal interactions with peers, colleagues,
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and experts.
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Answer: C w
Difficulty Level: Easy w w
4. A(n) wis an example of tacit knowledge. w w w w w
a. employee’s experience w
b. business process w
c. flowchart
d. formula
Answer: A w
Difficulty Level: Easy w w
5. refers to a systematic approach for developing training programs.
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a. Total quality management
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b. Continuous learning w
c. Training design process w w
, d. Orientation training program w w
Answer: C w
Difficulty Level: Easy w w
6. The fifth step in the training design process is to develop an evaluation plan that
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involves identifying:
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a. an appropriate training method.
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b. the requirements for training.
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c. employees with motivation and basic skills. w w w w w
d. the types of outcomes training is expected to influence.
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Answer: D w
Difficulty Level: Medium w w
7. Which of the following steps of the training design process involves person and
w w w w w w w w w w w w
task analysis?
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a. Ensuring transfer of training w w w
b. Developing an evaluation plan w w w
c. Conducting needs assessment w w
d. Monitoring and evaluating the program w w w w
Answer: C w
Difficulty Level: Easy w w
8. Which of the following statements is true of the Instructional System Design (ISD)
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model?
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a. There is a single universally accepted instructional systems development model.
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b. The model rarely follows a neat, orderly, step-by-step approach of activities.
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c. The model eliminates the need for trainers to provide detailed documents of
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each activity found in the model.
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d. The model has no underlying assumptions.
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Answer: B w
Difficulty Level: Medium w w
9. The ADDIE model is most closely associated with:
w w w w w w w
a. employee recruitment and selection. w w w
b. employee training and development. w w w
c. diversity management. w
d. quality management. w
Answer: B w
Difficulty Level: Easy w w
10. Which of the following training programs is mandated by law?
w w w w w w w w w
a. Orientation training program w w
, b. Leadership development program w w
c. Safety training program w w
d. Cross-culture training program w w
Answer: C w
Difficulty Level: Easy w w
11. refers to the process of moving jobs from the United States to other locations in
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the world.
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a. Inpatriation
b. Job rotation
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c. Offshoring
d. Insourcing
Answer: C w
Difficulty Level: Easy w w
12. Which of the following is an example of human capital?
w w w w w w w w w
a. Corporate culture w
b. Patent
c. Customer loyalty w
d. Work-related competence w
Answer: D w
Difficulty Level: Easy w w
13. capital refers to the sum of the attributes, life experiences, knowledge,
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winventiveness, energy, and enthusiasm that the company’s employees invest in their
w w w w w w w w w w
work.
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a. Intellectual
b. Human
c. Customer
d. Social
Answer: B w
Difficulty Level: Easy w w
14. Which of the following statements is true of Millennials?
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a. They are also known as Generation X or Baby Boomers.
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b. They grew up during a time when the divorce rate doubled, the number of
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women working outside the home increased, and the personal computer was
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invented.
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c. They are often considered to be workaholics and rigid in conforming to rules.
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d. They are believed to have high levels of self-esteem, to the point of
w w w w w w w w w w w w
narcissism sometimes.
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Answer: D w
Difficulty Level: Mediumw w
Multiple Choice
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1. Which of the following statements is true of human capital?
w w w w w w w w w
a. Human capital is an organization’s tangible asset.
w w w w w w
b. Motivation to deliver high-quality products and services is a part of human capital.
w w w w w w w w w w w w
c. It is easy to imitate or purchase an organization’s human capital.
w w w w w w w w w w
d. Human capital is standardized throughout all companies.
w w w w w w
Answer: B w
Difficulty Level: Medium w w
2. Informal learning: w
a. is developed and organized by a company.
w w w w w w
b. is not required for the development of human capital.
w w w w w w w w
c. cannot be controlled by the employees.
w w w w w
d. leads to the effective development of tacit knowledge.
w w w w w w w
Answer: D w
Difficulty Level: Easy w w
3. Which of the following is true of tacit knowledge?
w w w w w w w w
a. It is easily codified and transferred from person-to-person.
w w w w w w w
b. Formulas and definitions are examples of tacit knowledge.
w w w w w w w
c. Formal training and development programs limit the extent to which tacit
w w w w w w w w w w
knowledge can be acquired.
w w w w
d. It cannot be shared through employee personal interactions with peers, colleagues,
w w w w w w w w w w
and experts.
w w
Answer: C w
Difficulty Level: Easy w w
4. A(n) wis an example of tacit knowledge. w w w w w
a. employee’s experience w
b. business process w
c. flowchart
d. formula
Answer: A w
Difficulty Level: Easy w w
5. refers to a systematic approach for developing training programs.
w w w w w w w w
a. Total quality management
w w
b. Continuous learning w
c. Training design process w w
, d. Orientation training program w w
Answer: C w
Difficulty Level: Easy w w
6. The fifth step in the training design process is to develop an evaluation plan that
w w w w w w w w w w w w w w
involves identifying:
w w
a. an appropriate training method.
w w w
b. the requirements for training.
w w w
c. employees with motivation and basic skills. w w w w w
d. the types of outcomes training is expected to influence.
w w w w w w w w
Answer: D w
Difficulty Level: Medium w w
7. Which of the following steps of the training design process involves person and
w w w w w w w w w w w w
task analysis?
w w
a. Ensuring transfer of training w w w
b. Developing an evaluation plan w w w
c. Conducting needs assessment w w
d. Monitoring and evaluating the program w w w w
Answer: C w
Difficulty Level: Easy w w
8. Which of the following statements is true of the Instructional System Design (ISD)
w w w w w w w w w w w w
model?
w
a. There is a single universally accepted instructional systems development model.
w w w w w w w w w
b. The model rarely follows a neat, orderly, step-by-step approach of activities.
w w w w w w w w w w
c. The model eliminates the need for trainers to provide detailed documents of
w w w w w w w w w w w
each activity found in the model.
w w w w w w
d. The model has no underlying assumptions.
w w w w w
Answer: B w
Difficulty Level: Medium w w
9. The ADDIE model is most closely associated with:
w w w w w w w
a. employee recruitment and selection. w w w
b. employee training and development. w w w
c. diversity management. w
d. quality management. w
Answer: B w
Difficulty Level: Easy w w
10. Which of the following training programs is mandated by law?
w w w w w w w w w
a. Orientation training program w w
, b. Leadership development program w w
c. Safety training program w w
d. Cross-culture training program w w
Answer: C w
Difficulty Level: Easy w w
11. refers to the process of moving jobs from the United States to other locations in
w w w w w w w w w w w w w w
the world.
w w
a. Inpatriation
b. Job rotation
w
c. Offshoring
d. Insourcing
Answer: C w
Difficulty Level: Easy w w
12. Which of the following is an example of human capital?
w w w w w w w w w
a. Corporate culture w
b. Patent
c. Customer loyalty w
d. Work-related competence w
Answer: D w
Difficulty Level: Easy w w
13. capital refers to the sum of the attributes, life experiences, knowledge,
w w w w w w w w w w
winventiveness, energy, and enthusiasm that the company’s employees invest in their
w w w w w w w w w w
work.
w
a. Intellectual
b. Human
c. Customer
d. Social
Answer: B w
Difficulty Level: Easy w w
14. Which of the following statements is true of Millennials?
w w w w w w w w
a. They are also known as Generation X or Baby Boomers.
w w w w w w w w w
b. They grew up during a time when the divorce rate doubled, the number of
w w w w w w w w w w w w w
women working outside the home increased, and the personal computer was
w w w w w w w w w w w
invented.
w
c. They are often considered to be workaholics and rigid in conforming to rules.
w w w w w w w w w w w w
d. They are believed to have high levels of self-esteem, to the point of
w w w w w w w w w w w w
narcissism sometimes.
w w
Answer: D w
Difficulty Level: Mediumw w
