PGA PGM Level 3 3.0 Exam Guide 2026
Questions and Answers
Recommended guideline for manager - Correct answer-Address and find mutual
agreement when employee's performance differs from expected.
Resource allocation to avoid overwhelming performer - Correct answer-Make
them aware of available resources.
Manager's action for performer's difficulty recognizing task - Correct answer-Take
a specific direction.
Result of routine task assignment - Correct answer-Reinforced the desired
outcome.
GM's use of significant work in directing merchandiser - Correct answer-Explain
feedback and consequences.
Manager's communication for ensuring success - Correct answer-Feedback is clear.
Guidelines for manager using supporting strategy - Correct answer-Capable and
motivated.
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, Guideline for convincing strategy with resistant employee - Correct answer-Help
overcome resistance and provide resources.
Head pro's strategy when requested solutions by assistant - Correct answer-
Supporting.
Strategy for experienced but unwilling employees - Correct answer-Involving.
Action to increase chances of finding satisfying solution - Correct answer-Address
the problem early.
Importance of stating problem in relation to expectations - Correct answer-To
avoid blame during joint problem solving.
Appropriate manager behavior during termination - Correct answer-Considerate,
clear, decisive.
F&B's use of internal control for smooth operation - Correct answer-Measure,
evaluate, act.
Food cost control definition - Correct answer-Management and procedures to
regulate costs.
Most important consideration for forecasting staff - Correct answer-Provide service
with minimal payroll.
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Questions and Answers
Recommended guideline for manager - Correct answer-Address and find mutual
agreement when employee's performance differs from expected.
Resource allocation to avoid overwhelming performer - Correct answer-Make
them aware of available resources.
Manager's action for performer's difficulty recognizing task - Correct answer-Take
a specific direction.
Result of routine task assignment - Correct answer-Reinforced the desired
outcome.
GM's use of significant work in directing merchandiser - Correct answer-Explain
feedback and consequences.
Manager's communication for ensuring success - Correct answer-Feedback is clear.
Guidelines for manager using supporting strategy - Correct answer-Capable and
motivated.
©COPYRIGHT 2025, ALL RIGHTS RESERVED 1
, Guideline for convincing strategy with resistant employee - Correct answer-Help
overcome resistance and provide resources.
Head pro's strategy when requested solutions by assistant - Correct answer-
Supporting.
Strategy for experienced but unwilling employees - Correct answer-Involving.
Action to increase chances of finding satisfying solution - Correct answer-Address
the problem early.
Importance of stating problem in relation to expectations - Correct answer-To
avoid blame during joint problem solving.
Appropriate manager behavior during termination - Correct answer-Considerate,
clear, decisive.
F&B's use of internal control for smooth operation - Correct answer-Measure,
evaluate, act.
Food cost control definition - Correct answer-Management and procedures to
regulate costs.
Most important consideration for forecasting staff - Correct answer-Provide service
with minimal payroll.
©COPYRIGHT 2025, ALL RIGHTS RESERVED 2
