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BUS215 FINAL EXAM

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BUS215 FINAL EXAM Chronemics - CORRECT ANSWER-the study of how a culture uses and perceives time. Ex: Time is money. Theory X - CORRECT ANSWER-Traditionalist view. Management exercises control, motivates individuals through external incentives. Motivation comes from: Paycheck only or negative reinforcement. Theory Y - CORRECT ANSWER-Contemporary view - Management balances control and individual freedom, treats the individual as a mature person. Motivation comes from: responsibility, work as part of life. Aggressive Behavior - CORRECT ANSWER-Verbally attacking, controlling, provoking, intimidating."are you crazy, that idea is horrible!?" Norming - CORRECT ANSWER-people feel part of the team and realize that they can achieve work if they accept other viewpoints Clan Culture - CORRECT ANSWER-internal focus, flexible. Friendly workplace where leaders act like father figures. Southwest Airlines Synergy - CORRECT ANSWER-Situation in which the whole is greater than the sum of the parts. 2+2=5. Ex: how long would it take 1 person to paint a room? 2 people? 4 people? Total Quality Management (TQM) - CORRECT ANSWER-Distributes decision-making power to people closest to the problem. Goal is employee empowerment. In-group Collectivism - CORRECT ANSWER-The degree to which people express pride, loyalty and cohesiveness in their groups. Future Orientation - CORRECT ANSWER-The extent to which people engage in planning, investing and delayed gratification. Ex: Do your homework today so you can go to the beach this weekend. Asynchronous Messages - CORRECT ANSWER-a message that is not read, heard, or seen at the same t ime it is sent. Ex: sent message to go to lunch at noon but don't see it u

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