BRMP CERTIFICATION EXAM
Coordinator Role in the Customer Engagement Phase - ANSWERS-- Gemba
Walk
- Identify concerns and start discussions
- START TO provide guidance and advice
- Work with the service provider to ensure alignment on operational metrics that
can help support
- Review ongoing metrics and reports
Trusted Collaborator Role in the Customer Engagement Phase - ANSWERS--
Attend internal/external service review meetings
- Gather customer feedback
- BEGIN TO influence discussions on functional and service level requirements
- Identify and recommend improvement opportunities based on customer
feedback results
Strategic Partner Role in the Customer Engagement Phase - ANSWERS--
Influence business demand and increase value realization
- CONDUCT review meetings consistently
- Influence strategic decision making on functional and service level
requirements
- Ensure proper business and operational measures are defined, captured, and
reported on
Order Taker Role in the P. B. T. D. Phase - ANSWERS-- LEARN cadence of
changes req. by customer
- LEARN development and project management approach (SP)
, - Build, test and deploy new/changed service activities
Coordinator Role in the P. B. T. D. Phase - ANSWERS-- LEARN how Agile,
DevOps and Lean principles improve all activities in this phase
- IDENTIFY risks associated with being "out of sync" with the customer
- Coordinate that the business is a part of all necessary testing
Trusted Collaborator Role in the P. B. T. D. Phase - ANSWERS-- REPRESENT
customer at change meetings
- Support business planning for the request of new and changed services
- Support service provider planning for onboarding of new/changed services
Strategic Partner Role in the P. B. T. D. Phase - ANSWERS-- Influence the
business to focus on appropriate portfolio decisions
- Influence service provider on how to best meet business needs around
value(quality,speed, cost) by using Agile, Lean and DevOps practices to support
the plan, build, test and deploy activities
Order Taker Role in the Operational Excellence Phase - ANSWERS--
UNDERSTAND current state of the customer's expectations & the level of
service provided
Coordinator Role in the Operational Excellence Phase - ANSWERS-- Major
incidents POC
- START identifying new methods, techniques and technology that could benefit
both the service provider and the business
Trusted Collaborator Role in the Operational Excellence Phase - ANSWERS--
ENSURE internal and external service review meetings are occurring to
Coordinator Role in the Customer Engagement Phase - ANSWERS-- Gemba
Walk
- Identify concerns and start discussions
- START TO provide guidance and advice
- Work with the service provider to ensure alignment on operational metrics that
can help support
- Review ongoing metrics and reports
Trusted Collaborator Role in the Customer Engagement Phase - ANSWERS--
Attend internal/external service review meetings
- Gather customer feedback
- BEGIN TO influence discussions on functional and service level requirements
- Identify and recommend improvement opportunities based on customer
feedback results
Strategic Partner Role in the Customer Engagement Phase - ANSWERS--
Influence business demand and increase value realization
- CONDUCT review meetings consistently
- Influence strategic decision making on functional and service level
requirements
- Ensure proper business and operational measures are defined, captured, and
reported on
Order Taker Role in the P. B. T. D. Phase - ANSWERS-- LEARN cadence of
changes req. by customer
- LEARN development and project management approach (SP)
, - Build, test and deploy new/changed service activities
Coordinator Role in the P. B. T. D. Phase - ANSWERS-- LEARN how Agile,
DevOps and Lean principles improve all activities in this phase
- IDENTIFY risks associated with being "out of sync" with the customer
- Coordinate that the business is a part of all necessary testing
Trusted Collaborator Role in the P. B. T. D. Phase - ANSWERS-- REPRESENT
customer at change meetings
- Support business planning for the request of new and changed services
- Support service provider planning for onboarding of new/changed services
Strategic Partner Role in the P. B. T. D. Phase - ANSWERS-- Influence the
business to focus on appropriate portfolio decisions
- Influence service provider on how to best meet business needs around
value(quality,speed, cost) by using Agile, Lean and DevOps practices to support
the plan, build, test and deploy activities
Order Taker Role in the Operational Excellence Phase - ANSWERS--
UNDERSTAND current state of the customer's expectations & the level of
service provided
Coordinator Role in the Operational Excellence Phase - ANSWERS-- Major
incidents POC
- START identifying new methods, techniques and technology that could benefit
both the service provider and the business
Trusted Collaborator Role in the Operational Excellence Phase - ANSWERS--
ENSURE internal and external service review meetings are occurring to
