©FYNDLAY 2025 ALL RIGHTS RESERVED
HBO Final Exam Questions and Answers
100% Pass
Chapter 13: -
1. What are the most common causes of conflicts in the workplace? Describe the substance and
nature of each of these conflict cause and the examples provided. - ANS Organizational
change
Ineffective communication
Value and culture clashes
Work policies and practices
Adversarial management (supervisors my view their employees and even other managers with
suspicion and distrust and treat them as the enemy)
Competition for scarce resources
Personality clashes
2. What is assertive behavior? - ANS Provides you the opportunity to stand up for your rights
and express your thoughts and feelings in a direct, appropriate way that does not violate the
rights of others.
©FYNDLAY 1
, ©FYNDLAY 2025 ALL RIGHTS RESERVED
3. What is aggressive behavior? - ANS Involves expressing your thoughts and feelings nd
defending your rights in a way that violates the rights of others.
4. What is the typical outcome when a win/win conflict management strategy is used? - ANS
5. What are the five different behavior styles that can be strategically implemented during a
conflict situation and be able to describe each so that you could apply it to a conflict resolution
scenario? - ANS Avoidance Style:
Uncooperative/ nonassertive
Accommodating style:
Cooperative / nonassertive
win/ lose style:
Uncooperaataive / aggresive
Problem-solving style:
(assertive / cooperative)
Compromising style:
Moderately aggressive / moderately cooperative
6. Where does each of the above styles fit on the cooperation/assertiveness grid? Know the
grid its measures, and which style fits with each quadrant. - ANS
7. (5 pts - fill-in-blank response) What are the steps in the conflict resolution process? -
ANS 1. Decide whether you have a misunderstanding or a true disagreement
2. Define the problem and collect the facts
©FYNDLAY 2
HBO Final Exam Questions and Answers
100% Pass
Chapter 13: -
1. What are the most common causes of conflicts in the workplace? Describe the substance and
nature of each of these conflict cause and the examples provided. - ANS Organizational
change
Ineffective communication
Value and culture clashes
Work policies and practices
Adversarial management (supervisors my view their employees and even other managers with
suspicion and distrust and treat them as the enemy)
Competition for scarce resources
Personality clashes
2. What is assertive behavior? - ANS Provides you the opportunity to stand up for your rights
and express your thoughts and feelings in a direct, appropriate way that does not violate the
rights of others.
©FYNDLAY 1
, ©FYNDLAY 2025 ALL RIGHTS RESERVED
3. What is aggressive behavior? - ANS Involves expressing your thoughts and feelings nd
defending your rights in a way that violates the rights of others.
4. What is the typical outcome when a win/win conflict management strategy is used? - ANS
5. What are the five different behavior styles that can be strategically implemented during a
conflict situation and be able to describe each so that you could apply it to a conflict resolution
scenario? - ANS Avoidance Style:
Uncooperative/ nonassertive
Accommodating style:
Cooperative / nonassertive
win/ lose style:
Uncooperaataive / aggresive
Problem-solving style:
(assertive / cooperative)
Compromising style:
Moderately aggressive / moderately cooperative
6. Where does each of the above styles fit on the cooperation/assertiveness grid? Know the
grid its measures, and which style fits with each quadrant. - ANS
7. (5 pts - fill-in-blank response) What are the steps in the conflict resolution process? -
ANS 1. Decide whether you have a misunderstanding or a true disagreement
2. Define the problem and collect the facts
©FYNDLAY 2
