AIC STUDY GUIDE 1 EXAM UPDATED FOR 2025 WITH 100% VERIFIED
SOLUTIONS 2023-2025
Defenses
"Saftey is not the absence of incidences but the presence of ____."
A. Written
A project manager wishes to impose a standard method by which subordinates calculate project
costs. Which communication medium is best for this situation?
A. Written
B. Non-verbal
C. Telephone
D. Face-to-face conversation
D. Business letter
A client asks the project manager to provide office supplies, which is not covered in the
contract. Which of the following is the most appropriate way to respond to the client's informal
request?
A. Conversation
B. Memorandum
C. Written report
D. Business letter
C. Listening attentively, responding constructively, soliciting ideas, and matching decision-
making to the situation
Which of the following are the leadership skills needed to conduct a productive meeting?
A. Planning, asking probing questions, responding critically, and decision-making
B. Planning timing, coordinating, probing, responding critically, and following-up
C. Listening attentively, responding constructively, soliciting ideas, and matching decision-
making to the situation
D. Coordinating, listening selectively, responding critically, soliciting supportive ideas, and
adjusting decision-making to the situation
B. Listen attentively, solicit ideas from all group members, and respond critically to their ideas
,To encourage group members to build on the contributions of their peers, what should the
meeting leader do after an idea is expressed?
A. Highlight the strength and weakness of the idea, and encourage solutions for the weakness
B. Listen attentively, solicit ideas from all group members, and respond critically to their ideas
C. Highlight the strengths and weakness if the group members ideas and criticize their efforts
D. Ignore the group members' ideas during the meeting, then highlight the weaknesses and
criticize them in private
D. Quality of the connection between the sender's message and the receiver's comprehension
Which of the following best describes effective communication?
A. Speaking well
B. Clarity, style of speech, attitude, and tone conveyed by the other sender
C. Screening out or misunderstanding intended meaning or purpose of what is communicated
D. Quality of the connection between the sender's message and the receiver's comprehension
A. Effective listening
Which of the following has the strongest influence on the quality and outcome of the
communication?
A. Effective listening
B. Effective speaking
C. Dominant listening style
D. Clarity of the speaker's message
D. Listening
According to research on communication. The most time is spent on which of the following?
A. Talking
B. Writing
C. Reading
D. Listening
C. 55%
According to the research on verbal and non-verbal communication, what percentage of a face-
to-face conversation is focused on body language?
,A. 10%
B. 25%
C. 55%
D. 80%
C. Assumes listener has adequate knowledge
Which of the following is considered a sender-caused communication barrier?
A. lumps to conclusions
B. Addresses a topic indirectly
C. Assumes listener has adequate knowledge
D. Applies different meanings to words being used
A. Uses unfamiliar words
Which of the following barriers is considered a message-caused communication barrier?
A. Uses unfamiliar words
B. Prompts daydreaming
C. Implies present danger
D. Does not specify the behavior wanted
D. Did not specify the behavior wanted
A crew leader tells one of the crew members to "find Ed and tell him to get up here as soon as
he can." Ed shows up five minutes later. The leader replies, "what are you doing here, so soon? I
meant for you to finish the job first. We can't do anything else until the project is completed."
What is the type of barrier?
A. Used too many issues
B. Used unfamiliar words
C. Addressed the topic indirectly
D. Did not specify the behavior wanted
D. Selective attention, interpretation, and retention
What are the major filters that affect one's listening effectiveness?
A. Listening situations, style, and feelings
B. Discernment, empathy, and evaluation
, C. Purpose, motivation and behavioral indicators
D. Selective attention, interpretation, and retention
C. Owner request for additional work not in the contract
Which of the following situations is best addressed through formal written correspondence?
A. Project planning meeting
B. Safety procedure discussion
C. Owner request for additional work not in the contract
D. Daily huddle conducted by the superintendent
D. Problem solving
What is the most important skill in conflict resolution?
A. Avoiding
B. Bargaining
C. Smoothing
D. Problem solving
B. Update the schedule and notify the owner of the options and associated costs
What is the best action for a contractor to take concerning a project that is one month behind
schedule due to a incomplete and late architectural drawings?
A. Work overtime to meet the completion date not bill the premium time
B. Update the schedule and notify the owner of the options and associated costs
C. Inform all subcontractors that the schedule must be met and extra compensation will be paid
D. Create a revised construction schedule with the assistance pf the architect
D. Speakers remember more of what they say when they act on it
Which of the following is the most characteristic of the retention rate in an oral conversation?
A. Speakers remember most what they hear
B. Listeners remember more of what they hear than what they see
C. Listeners remember more of what they read than what they hear and see
D. Speakers remember more of what they say when they act on it
C. It should be avoided as it has not been widely embraced by the industry
SOLUTIONS 2023-2025
Defenses
"Saftey is not the absence of incidences but the presence of ____."
A. Written
A project manager wishes to impose a standard method by which subordinates calculate project
costs. Which communication medium is best for this situation?
A. Written
B. Non-verbal
C. Telephone
D. Face-to-face conversation
D. Business letter
A client asks the project manager to provide office supplies, which is not covered in the
contract. Which of the following is the most appropriate way to respond to the client's informal
request?
A. Conversation
B. Memorandum
C. Written report
D. Business letter
C. Listening attentively, responding constructively, soliciting ideas, and matching decision-
making to the situation
Which of the following are the leadership skills needed to conduct a productive meeting?
A. Planning, asking probing questions, responding critically, and decision-making
B. Planning timing, coordinating, probing, responding critically, and following-up
C. Listening attentively, responding constructively, soliciting ideas, and matching decision-
making to the situation
D. Coordinating, listening selectively, responding critically, soliciting supportive ideas, and
adjusting decision-making to the situation
B. Listen attentively, solicit ideas from all group members, and respond critically to their ideas
,To encourage group members to build on the contributions of their peers, what should the
meeting leader do after an idea is expressed?
A. Highlight the strength and weakness of the idea, and encourage solutions for the weakness
B. Listen attentively, solicit ideas from all group members, and respond critically to their ideas
C. Highlight the strengths and weakness if the group members ideas and criticize their efforts
D. Ignore the group members' ideas during the meeting, then highlight the weaknesses and
criticize them in private
D. Quality of the connection between the sender's message and the receiver's comprehension
Which of the following best describes effective communication?
A. Speaking well
B. Clarity, style of speech, attitude, and tone conveyed by the other sender
C. Screening out or misunderstanding intended meaning or purpose of what is communicated
D. Quality of the connection between the sender's message and the receiver's comprehension
A. Effective listening
Which of the following has the strongest influence on the quality and outcome of the
communication?
A. Effective listening
B. Effective speaking
C. Dominant listening style
D. Clarity of the speaker's message
D. Listening
According to research on communication. The most time is spent on which of the following?
A. Talking
B. Writing
C. Reading
D. Listening
C. 55%
According to the research on verbal and non-verbal communication, what percentage of a face-
to-face conversation is focused on body language?
,A. 10%
B. 25%
C. 55%
D. 80%
C. Assumes listener has adequate knowledge
Which of the following is considered a sender-caused communication barrier?
A. lumps to conclusions
B. Addresses a topic indirectly
C. Assumes listener has adequate knowledge
D. Applies different meanings to words being used
A. Uses unfamiliar words
Which of the following barriers is considered a message-caused communication barrier?
A. Uses unfamiliar words
B. Prompts daydreaming
C. Implies present danger
D. Does not specify the behavior wanted
D. Did not specify the behavior wanted
A crew leader tells one of the crew members to "find Ed and tell him to get up here as soon as
he can." Ed shows up five minutes later. The leader replies, "what are you doing here, so soon? I
meant for you to finish the job first. We can't do anything else until the project is completed."
What is the type of barrier?
A. Used too many issues
B. Used unfamiliar words
C. Addressed the topic indirectly
D. Did not specify the behavior wanted
D. Selective attention, interpretation, and retention
What are the major filters that affect one's listening effectiveness?
A. Listening situations, style, and feelings
B. Discernment, empathy, and evaluation
, C. Purpose, motivation and behavioral indicators
D. Selective attention, interpretation, and retention
C. Owner request for additional work not in the contract
Which of the following situations is best addressed through formal written correspondence?
A. Project planning meeting
B. Safety procedure discussion
C. Owner request for additional work not in the contract
D. Daily huddle conducted by the superintendent
D. Problem solving
What is the most important skill in conflict resolution?
A. Avoiding
B. Bargaining
C. Smoothing
D. Problem solving
B. Update the schedule and notify the owner of the options and associated costs
What is the best action for a contractor to take concerning a project that is one month behind
schedule due to a incomplete and late architectural drawings?
A. Work overtime to meet the completion date not bill the premium time
B. Update the schedule and notify the owner of the options and associated costs
C. Inform all subcontractors that the schedule must be met and extra compensation will be paid
D. Create a revised construction schedule with the assistance pf the architect
D. Speakers remember more of what they say when they act on it
Which of the following is the most characteristic of the retention rate in an oral conversation?
A. Speakers remember most what they hear
B. Listeners remember more of what they hear than what they see
C. Listeners remember more of what they read than what they hear and see
D. Speakers remember more of what they say when they act on it
C. It should be avoided as it has not been widely embraced by the industry
