ACTUAL Exam Questions and CORRECT
Answers
DMAIC - CORRECT ANSWER - Define, Measure, Analyze, Improve, Control
Which one of the following tools can be used in the Control Phase? - CORRECT
ANSWER - ROI
What is Lean Six Sigma DMAIC - CORRECT ANSWER - This is the project
management phase work for the process of quality improvement initiative
If you want to indicate "inventory or customer waiting" in the process map, what kind of shape
should be selected to represent it? - CORRECT ANSWER - Triangle
Process Mapping is best done with a cross-functional group of people who do the work. Include
the customer and supplier if possible. - CORRECT ANSWER - True
Which of the following process maps can show a brief overview of a process only highlighting
major events? - CORRECT ANSWER - High-level flow chart
A flowchart is a graphical representation that illustrates the sequence of operations to be
performed to get the solution to a problem, i.e, improve a process flow for "any process" and is
not just for manufacturing processes - CORRECT ANSWER - True
When constructing a Process Map, we use a triangle to designate __________ for our process. -
CORRECT ANSWER - An inventory and customer waiting point
The Pareto Analysis, also known as the Pareto principle or 80/20 rule, assumes that the large
majority of problems (80%) are determined by a few important causes 20%. - CORRECT
ANSWER - True
, In a fishbone diagram, the head of the fish represents which of the following options? -
CORRECT ANSWER - The problem
In a fishbone diagram, where do you write your problem - CORRECT ANSWER - At the
head of the fishbone diagram
6. Which of the following tools can be used to quantify the most significant source(s) of a
problem? - CORRECT ANSWER - Pareto Chart
The measure of how well the process can produce output that can meet the desired
standard/specifications is known as: - CORRECT ANSWER - Process capability
In order to show processes carried out for multiple roles across multiple stages, which type of
process map should be used - CORRECT ANSWER - Swimlane (cross- functional)
diagram
Which of the following are the most suitable method to improve patient flow? - CORRECT
ANSWER - Better understanding of demand through process of quality and analysis
Which of the following statements is true about root causes? - CORRECT ANSWER -A
root cause, when removed, will eliminate the problem if the system has a single root cause
Which of the following measures is increased when process performance is improved? -
CORRECT ANSWER - Capability index
Which of the following continuous improvement metrics are correctly matched? - CORRECT
ANSWER - JIT ↔ Inventory Levels
Which of the following statements is a primary benefits of the implementation of JIT? -
CORRECT ANSWER - Cost reduction