WGU D268 RRM3 Task 2 |Latest Update with Complete
Solution
Courtney Talbert
March 15, 2025
Task 2
RRM3 D268 Task 2 TEMPLATE
Instructions: Complete and submit this document as your Task 2 for
D268.
Instructions for Section A:
First, watch the “Workplace Conflict” video. Then, analyze the video’s
interaction by doing the following:
Tip: See Section 2 (The Art of Conflict Management and
Professional Conversations) Lesson 4 for information on
interpersonal communication behaviors.
,A1. For each character Write about Raymond here.
(i.e., Raymond & Jenna)
you observed in the video,
identify 1 or 2 After watching the video of Workplace
interpersonal Conflict, I
communication behaviors noticed that the two were already at the
that escalated and stage
worsened the conflict.
See Section 2: Lessons Conflict Development where the event of
4.2-4.5 short
staff affected both the pharmacy and nurses.
Note: The interpersonal Raymond seemed divisive, making it harder
communication behaviors for
could be verbal or
the opposing party to resolve the issue by
nonverbal.
dismissing positive opinions or input. His
intent seemed only to be aimed at blame, not
resolving the conflict. During the video,
, Raymond showed dismissive behaviors with
crossed arms and seemed angry when
speaking.
Conflict of Process was the struggle and
difficulty of meeting a common goal. I also
observed that every idea that Jenna may
have had
Raymond dismissed it by giving his opinion
on
what they were doing wrong, like, "In my
opinion,
pharmacists are moving too slow." This
means
there may have also been hidden
expectations for
the nurses' team. Raymond also negatively
affected the
feelings of the nurses' staff by saying, "I
disagree," while Jenna said all
staff members were experiencing difficulties.
Overall,
Raymond lacked mindfulness, as his actions
were
critical and closed off.
Write about Jenna here.
Jenna began the conversation with a positive
Solution
Courtney Talbert
March 15, 2025
Task 2
RRM3 D268 Task 2 TEMPLATE
Instructions: Complete and submit this document as your Task 2 for
D268.
Instructions for Section A:
First, watch the “Workplace Conflict” video. Then, analyze the video’s
interaction by doing the following:
Tip: See Section 2 (The Art of Conflict Management and
Professional Conversations) Lesson 4 for information on
interpersonal communication behaviors.
,A1. For each character Write about Raymond here.
(i.e., Raymond & Jenna)
you observed in the video,
identify 1 or 2 After watching the video of Workplace
interpersonal Conflict, I
communication behaviors noticed that the two were already at the
that escalated and stage
worsened the conflict.
See Section 2: Lessons Conflict Development where the event of
4.2-4.5 short
staff affected both the pharmacy and nurses.
Note: The interpersonal Raymond seemed divisive, making it harder
communication behaviors for
could be verbal or
the opposing party to resolve the issue by
nonverbal.
dismissing positive opinions or input. His
intent seemed only to be aimed at blame, not
resolving the conflict. During the video,
, Raymond showed dismissive behaviors with
crossed arms and seemed angry when
speaking.
Conflict of Process was the struggle and
difficulty of meeting a common goal. I also
observed that every idea that Jenna may
have had
Raymond dismissed it by giving his opinion
on
what they were doing wrong, like, "In my
opinion,
pharmacists are moving too slow." This
means
there may have also been hidden
expectations for
the nurses' team. Raymond also negatively
affected the
feelings of the nurses' staff by saying, "I
disagree," while Jenna said all
staff members were experiencing difficulties.
Overall,
Raymond lacked mindfulness, as his actions
were
critical and closed off.
Write about Jenna here.
Jenna began the conversation with a positive
