CCMP EXAM 2025 QUESTIONS WITH
CORRECT ANSWERS
Change is a process
A. True
B. False- CORRECT ANSWER-✔✔✅A. True
Stakeholder involvement only at the most senior level within an organization is key to the success of any change
initiative.
A. True
B. False- CORRECT ANSWER-✔✔✅B. False
What are the primary roles of change?- CORRECT ANSWER-✔✔✅Sponsor
Change Management Practitioner
Change Management Lead
Change Management Team
Change Agents
What is the responsibility of the Sponsor?- CORRECT ANSWER-✔✔✅Responsible for the results of the project,
sets the vision and breaks down barriers
What is the responsibility of the Change Leader?- CORRECT ANSWER-✔✔✅He or she is able to plan, lead and
organize the change
What is the responsibility of the Change Agents?- CORRECT ANSWER-✔✔✅These people have creative
problem-solving, interpersonal skills and communication abilities
What is the responsibility of the Change Team Members? - CORRECT ANSWER-✔✔✅These people are the team
members who implement the change plans
A typical sponsor mistake is too much communication
A. True
B. False- CORRECT ANSWER-✔✔✅B. False
A change team is
A. A group that develops and implements the change management strategy and plan
B. Has very little credibility in the business
C. Has little or no authority
D. Not dedicated resource to the Change Initiative - CORRECT ANSWER-✔✔✅A. A group that develops and
implements the change management strategy and plan
The first step in planning the change is to:
A. Create and communicate a vision for change
B. Build your six system factors
C. Revamp all your processes- CORRECT ANSWER-✔✔✅A. Create and communicate a vision for change
Which of the following is NOT one of the three steps for managing stakeholders?
A. Create Stakeholder Meetings
B. Prioritize Stakeholders
C. Analyze Stakeholders
D. Identify Stakeholders- CORRECT ANSWER-✔✔✅A. Create Stakeholder Meetings
A stakeholder is anyone who is affected by the process or product the project team is working on
A. True
B. False- CORRECT ANSWER-✔✔✅A. True
, Phased and Big Bang are two approaches to Change Management Strategy
A. True
B. False- CORRECT ANSWER-✔✔✅A. True
What should the Measurement and Benefit Realization Plan include?*
A. Historic performance on key objectives and goals
B. Current baseline performance on key objectives and goals
C. Current baseline on goals that are missed and will need mitigation strategies
D. Current baseline metrics on change management workstream performance - CORRECT ANSWER-✔✔✅B.
Current baseline performance on key objectives and goals
What does Learning Capabilities assessment focus on?*
A. Resource and budget estimates for training
B. What new software stakeholders need to use and what they need to do differently
C. Job skills and roles in the future state
D. Future technical, social, and behavioral skills and abilities required - CORRECT ANSWER-✔✔✅D. Future
technical, social, and behavioral skills and abilities required
How does Execute the Change Management Plan address the implementation processes for performing the
change activities?*
A. It updates the change management plan as circumstances change
B. It identifies gaps between what is expected and what is completed
C. It monitors, measures and controls delivery against the baseline plans
D. It indicates readiness to complete the plan- CORRECT ANSWER-✔✔✅C. It monitors, measures and controls
delivery against the baseline plans
How should the transfer of ownership from change resources to stakeholder operational resources be evidenced?*
A. Written agreement of both parties.
B. An email
C. Meeting notes from the change resources to stakeholder operational resources final meeting
D. An informal hand-off is typical and fine- CORRECT ANSWER-✔✔✅A. Written agreement of both parties.
The purpose of Develop the Sponsorship Strategy is to create a high-level approach for preparing and leveraging
the sponsors to promote, gain support for, and drive adoption of a change. Which Change Management Role is
responsible for the Sponsorship strategy?*
A. Change Management Practitioner
B. Change Management Lead
C. Change Sponsor
D. Change Agent- CORRECT ANSWER-✔✔✅B. Change Management Lead
What should the Case for Change include?*
A. Information on who is accountable if the change effort fails
B. A detailed list of names of key stakeholders that are not supportive of the change effort and need to be sold on
its value
C. A clear description of the consequences of not changing
D. A clear description of what to do if the change is not successful - CORRECT ANSWER-✔✔✅C. A clear
description of the consequences of not changing
What needs to be assessed as part of Change Impact Assessment?*
A. How stakeholders will be impacted by the planned communications
B. How stakeholders will be impacted by planned training
C. How stakeholders will be impacted by the change
D. How stakeholders will be impacted by Change Impact mitigations - CORRECT ANSWER-✔✔✅C. How
stakeholders will be impacted by the change
What are Accountable Sponsors required to do?*
A. Present the case for change to all impacted stakeholders
CORRECT ANSWERS
Change is a process
A. True
B. False- CORRECT ANSWER-✔✔✅A. True
Stakeholder involvement only at the most senior level within an organization is key to the success of any change
initiative.
A. True
B. False- CORRECT ANSWER-✔✔✅B. False
What are the primary roles of change?- CORRECT ANSWER-✔✔✅Sponsor
Change Management Practitioner
Change Management Lead
Change Management Team
Change Agents
What is the responsibility of the Sponsor?- CORRECT ANSWER-✔✔✅Responsible for the results of the project,
sets the vision and breaks down barriers
What is the responsibility of the Change Leader?- CORRECT ANSWER-✔✔✅He or she is able to plan, lead and
organize the change
What is the responsibility of the Change Agents?- CORRECT ANSWER-✔✔✅These people have creative
problem-solving, interpersonal skills and communication abilities
What is the responsibility of the Change Team Members? - CORRECT ANSWER-✔✔✅These people are the team
members who implement the change plans
A typical sponsor mistake is too much communication
A. True
B. False- CORRECT ANSWER-✔✔✅B. False
A change team is
A. A group that develops and implements the change management strategy and plan
B. Has very little credibility in the business
C. Has little or no authority
D. Not dedicated resource to the Change Initiative - CORRECT ANSWER-✔✔✅A. A group that develops and
implements the change management strategy and plan
The first step in planning the change is to:
A. Create and communicate a vision for change
B. Build your six system factors
C. Revamp all your processes- CORRECT ANSWER-✔✔✅A. Create and communicate a vision for change
Which of the following is NOT one of the three steps for managing stakeholders?
A. Create Stakeholder Meetings
B. Prioritize Stakeholders
C. Analyze Stakeholders
D. Identify Stakeholders- CORRECT ANSWER-✔✔✅A. Create Stakeholder Meetings
A stakeholder is anyone who is affected by the process or product the project team is working on
A. True
B. False- CORRECT ANSWER-✔✔✅A. True
, Phased and Big Bang are two approaches to Change Management Strategy
A. True
B. False- CORRECT ANSWER-✔✔✅A. True
What should the Measurement and Benefit Realization Plan include?*
A. Historic performance on key objectives and goals
B. Current baseline performance on key objectives and goals
C. Current baseline on goals that are missed and will need mitigation strategies
D. Current baseline metrics on change management workstream performance - CORRECT ANSWER-✔✔✅B.
Current baseline performance on key objectives and goals
What does Learning Capabilities assessment focus on?*
A. Resource and budget estimates for training
B. What new software stakeholders need to use and what they need to do differently
C. Job skills and roles in the future state
D. Future technical, social, and behavioral skills and abilities required - CORRECT ANSWER-✔✔✅D. Future
technical, social, and behavioral skills and abilities required
How does Execute the Change Management Plan address the implementation processes for performing the
change activities?*
A. It updates the change management plan as circumstances change
B. It identifies gaps between what is expected and what is completed
C. It monitors, measures and controls delivery against the baseline plans
D. It indicates readiness to complete the plan- CORRECT ANSWER-✔✔✅C. It monitors, measures and controls
delivery against the baseline plans
How should the transfer of ownership from change resources to stakeholder operational resources be evidenced?*
A. Written agreement of both parties.
B. An email
C. Meeting notes from the change resources to stakeholder operational resources final meeting
D. An informal hand-off is typical and fine- CORRECT ANSWER-✔✔✅A. Written agreement of both parties.
The purpose of Develop the Sponsorship Strategy is to create a high-level approach for preparing and leveraging
the sponsors to promote, gain support for, and drive adoption of a change. Which Change Management Role is
responsible for the Sponsorship strategy?*
A. Change Management Practitioner
B. Change Management Lead
C. Change Sponsor
D. Change Agent- CORRECT ANSWER-✔✔✅B. Change Management Lead
What should the Case for Change include?*
A. Information on who is accountable if the change effort fails
B. A detailed list of names of key stakeholders that are not supportive of the change effort and need to be sold on
its value
C. A clear description of the consequences of not changing
D. A clear description of what to do if the change is not successful - CORRECT ANSWER-✔✔✅C. A clear
description of the consequences of not changing
What needs to be assessed as part of Change Impact Assessment?*
A. How stakeholders will be impacted by the planned communications
B. How stakeholders will be impacted by planned training
C. How stakeholders will be impacted by the change
D. How stakeholders will be impacted by Change Impact mitigations - CORRECT ANSWER-✔✔✅C. How
stakeholders will be impacted by the change
What are Accountable Sponsors required to do?*
A. Present the case for change to all impacted stakeholders
