ServiceNow HRSD Implementation
Specialist Exam with Complete Solutions
What are the plugins for HRSD Correct Ans-1. HR Case and Knowledge Management (HR
Core)
2. Employee Service Center
3. Lifecycle Events (Enterprise Onboarding and Transition)
4. HR Integrations
5. HR Performance Analytics
6. Employee Document Management
7. NowMobile (activated with HR Core)
8. Mobile Onboarding (activated with Lifecycle Events)
How do services relate to COE tables? Correct Ans-Each HR service is associated with only
one COE table
The HR Core Case table extends which table? Correct Ans-The task table.
Each of the HR tables is _ so that only users with approved roles may access it Correct Ans-
Scoped
, What main benefit does scoping HR applications provide? Correct Ans-Ensures HR
applications can't interrupt core business operations AND that other applications can't interrupt
HR applications
All COE tables extend which table? Correct Ans-The HR Core Case table
HR profile records store _ or _ employee data Correct Ans-Confidential or Personal
Which role is required to view HR profile information? Correct Ans-The Profile Reader
How and when are client roles assigned? Correct Ans-Automatically based on details in the
HR profile, when the HR profile is created
What are client roles used for? Correct Ans-To grant employee access to HR specific parts of
ServiceNow (ESC)
What are the two main ways client roles are used in ServiceNow? Correct Ans-1. to grant
access to the ESC
2. To make an employee selectable as the Opened for or Subject person on a case
_ are the people with roles who are assigned to work the Tasks and Cases in ServiceNow
Correct Ans-Fulfillers
Specialist Exam with Complete Solutions
What are the plugins for HRSD Correct Ans-1. HR Case and Knowledge Management (HR
Core)
2. Employee Service Center
3. Lifecycle Events (Enterprise Onboarding and Transition)
4. HR Integrations
5. HR Performance Analytics
6. Employee Document Management
7. NowMobile (activated with HR Core)
8. Mobile Onboarding (activated with Lifecycle Events)
How do services relate to COE tables? Correct Ans-Each HR service is associated with only
one COE table
The HR Core Case table extends which table? Correct Ans-The task table.
Each of the HR tables is _ so that only users with approved roles may access it Correct Ans-
Scoped
, What main benefit does scoping HR applications provide? Correct Ans-Ensures HR
applications can't interrupt core business operations AND that other applications can't interrupt
HR applications
All COE tables extend which table? Correct Ans-The HR Core Case table
HR profile records store _ or _ employee data Correct Ans-Confidential or Personal
Which role is required to view HR profile information? Correct Ans-The Profile Reader
How and when are client roles assigned? Correct Ans-Automatically based on details in the
HR profile, when the HR profile is created
What are client roles used for? Correct Ans-To grant employee access to HR specific parts of
ServiceNow (ESC)
What are the two main ways client roles are used in ServiceNow? Correct Ans-1. to grant
access to the ESC
2. To make an employee selectable as the Opened for or Subject person on a case
_ are the people with roles who are assigned to work the Tasks and Cases in ServiceNow
Correct Ans-Fulfillers
