NC BLET COMMUNICATIONS FOR LAW
ENFORCEMENT EXAM QUESTIONS
WITH COMPLETE ANSWERS
Speak plainly using clear diction and grammar. Also - Answer-avoid stuttering,
incomplete sentences, slang, and profanity.
Addressing individuals - Answer-Generally use "Sir" or "Ma'am"
When listening to individuals - Answer-smile and nod. It makes you look friendly,
interested, and approachable.
Appropriate voice commands - Answer-will direct individuals to take action and being
able to continuously project your voice is the key to directing others
A verbal command - Answer-should be direct, somewhat loud, and authoritative.
A message has two parts - Answer-the words themselves and the signal we send with
the words
Signals - Answer-Posture, gestures, tone of voice, etc., we use to give people
directions, as well as how they should interpret our words.
Nonverbal cues - Answer-account for about 90% of the meaning during communication.
Body Language - Answer-accounts for 55% of the meaning to a message
Paralanguage - Answer-accounts for 35% of the meaning to a message
Paralanguage addresses - Answer-qualities such as voice pitch, range, timbre,
resonance, speed, and speech difficulties.
Fear - Answer-can be detected through your tone
It is more vital to sound confident - Answer-than to feel confident
You can sound aggressive - Answer-with an overbearing tone, overemphasis of
particular words or phrases, or clipped messages forced out through clinched teeth.
"Loaded words" - Answer-"Lazy, incompetent, stupid, unmotivated, and worthless" are
examples. These words are not neutral, and provoke negative reaction.
"You" statements - Answer-A "you" followed by a loaded word or phrase
ENFORCEMENT EXAM QUESTIONS
WITH COMPLETE ANSWERS
Speak plainly using clear diction and grammar. Also - Answer-avoid stuttering,
incomplete sentences, slang, and profanity.
Addressing individuals - Answer-Generally use "Sir" or "Ma'am"
When listening to individuals - Answer-smile and nod. It makes you look friendly,
interested, and approachable.
Appropriate voice commands - Answer-will direct individuals to take action and being
able to continuously project your voice is the key to directing others
A verbal command - Answer-should be direct, somewhat loud, and authoritative.
A message has two parts - Answer-the words themselves and the signal we send with
the words
Signals - Answer-Posture, gestures, tone of voice, etc., we use to give people
directions, as well as how they should interpret our words.
Nonverbal cues - Answer-account for about 90% of the meaning during communication.
Body Language - Answer-accounts for 55% of the meaning to a message
Paralanguage - Answer-accounts for 35% of the meaning to a message
Paralanguage addresses - Answer-qualities such as voice pitch, range, timbre,
resonance, speed, and speech difficulties.
Fear - Answer-can be detected through your tone
It is more vital to sound confident - Answer-than to feel confident
You can sound aggressive - Answer-with an overbearing tone, overemphasis of
particular words or phrases, or clipped messages forced out through clinched teeth.
"Loaded words" - Answer-"Lazy, incompetent, stupid, unmotivated, and worthless" are
examples. These words are not neutral, and provoke negative reaction.
"You" statements - Answer-A "you" followed by a loaded word or phrase
