Lectures Consulting Methods
Lecture 1 Welcome to Consulting Methods
(Bernd Hendriksen)
Welcome to Consulting Methods
Thank you for joining us here for what promises to be a challenging yet rewarding 8
weeks.
This is the sixth year of this course. Throughout this course you will meet an amazing
group of lecturers. Diversity is key to expanding our perspectives, we strive to create a
cohort with a diverse set of experiences and backgrounds.
During the coming weeks you will hear from lecturers their perspectives on consulting
and how it might impact clients, employees and the management of consulting firms.
We will explore trends, such as the transformation of consulting paradigms, as well as
consulting skills such as problem solving, performance in teams, structuring, build
rapport and presenting.
Purpose driven consultancy
“If you want to become a billionaire, help a billion people ” – Peter Diamandis
Plan of today
Overview of Sessions
Schedule
Practical Issues -> Teams, planning
Introduction to Consulting Methods
Overview of Sessions
Week 1 03/09
Introduction to Consulting Methods
Bernd Hendriksen
Week 2 10/09
Client for Life Consulting Skills
Erik Schut Bernd Hendriksen
Week 3 17/09
Shaping the future of consulting
Ton van Dijk & Richard Wagenmakers
Week 5 01/10
High Performing Teams
Charbel Moussa
, Week 6 08/10
Consulting in Crisis Management
Jack de Raad
Week 7 15/10
People & Culture in Consulting
Anne-Barbara Lemmens
Schedule
Wednesday Lectures will not be recorded, slides will be uploaded on Canvas
Thursday & Friday
Tutorials, reflection on lectures and case TheDuke of Quessex
Friday 24/10 at 18.00
Physical Exam with 30 MPC questions
Tutorials
People are in random groups. Diversity is key. How you work together will decide
what your course outcomes will look like.
Your consulting team and how you work with each other is an important part of the
course. You need to have quality deliverables by the end of the course, and this is
40% of your grade.
You have to coordinate with each other yourselves, and appoint a leader as a point of
contact between you and us.
All groups have to be present in the tutorials.
Grading
60% individual exam (MPC questions on Flawless Consulting and the lectures and
tutorials)
25% group assignment paper / case study
15% group assignment presentation
, The report will be handed in a five-person group. The presentation is 5’ pitch, also per
group.
Deadlines
Proposal
Uploaded by Monday 15/09 at 23.59
Presentation
Uploaded by Monday 13/10 at 23.59
Held on Thursday 16/10 or Friday 17/10, depending on your group
Report
Uploaded by Monday 20/10 at 23.59
Practical Issues
What book to buy? → Flawless Consulting (Third edition) – Peter Block
Do the recommended readings every week. These will be tested in the exam.
All chapters except 11,18,19
Introduction to Consulting Methods
These things are definitely in the exam:
1. Definitions
2. Techniques are not enough (get the picture right)
3. Consulting skills preview (5 phases of consulting)
4. Contracting and (client) engagement
5. Discovery and Dialogue
6. Goals and Planning
7. The internal consultant
8. Preparing for Feedback
Is this consultant someone I can trust?
Definitions
You don’t take the decisions, the client does
Added value: how?
Use your own experience
, Consultant (Peter Block)
“Every time you give advice to someone who is in the position to make a choice, you are
consulting.”
For each of these moments of consultation, there are three kinds of skills you need to do the
job.
1. Technical skills: the foundation is some expertise
2. Interpersonal skills: to give ideas, to listen, to give support, to maintain a relationship
(techniques are not enough)
3. Flawless Consulting
Techniques are not enough
Beyond content: not only skills in providing a program, a process that responds to
client’s needs.
Also being able to put into words the issues around trust, feelings, responsibility and
your own needs!
The consultant’s assumptions
Valid data and… what’s happening in the world? (test)
Read newspapers, know what happens in the world
Decision making requires free and open choice (it’s your report)
Effective implementation requires internal commitment
TEST Yourself (get the picture right)
In all low-income countries across the world today, how many girls finish primary
school?
A: 20 percent
B: 40 percent
C: 60 percent
The UN predicts that by 2100 the world population will have increased by another 4
billion people. What is the main reason?
A: there will be more children (age below 15)
B: there will be more adults (age 15 to 74)
C: there will be more very old people (age 75 and older)
How did the number of deaths per year from natural disasters change over the last
hundred years?
A: more than doubled
B: remained the same
C: decreased to less than half
Reasons we are wrong about the world Hans Rosling (2018) Factfulness
The GAP instinct: the mega misconception that the world is divided in two
Lecture 1 Welcome to Consulting Methods
(Bernd Hendriksen)
Welcome to Consulting Methods
Thank you for joining us here for what promises to be a challenging yet rewarding 8
weeks.
This is the sixth year of this course. Throughout this course you will meet an amazing
group of lecturers. Diversity is key to expanding our perspectives, we strive to create a
cohort with a diverse set of experiences and backgrounds.
During the coming weeks you will hear from lecturers their perspectives on consulting
and how it might impact clients, employees and the management of consulting firms.
We will explore trends, such as the transformation of consulting paradigms, as well as
consulting skills such as problem solving, performance in teams, structuring, build
rapport and presenting.
Purpose driven consultancy
“If you want to become a billionaire, help a billion people ” – Peter Diamandis
Plan of today
Overview of Sessions
Schedule
Practical Issues -> Teams, planning
Introduction to Consulting Methods
Overview of Sessions
Week 1 03/09
Introduction to Consulting Methods
Bernd Hendriksen
Week 2 10/09
Client for Life Consulting Skills
Erik Schut Bernd Hendriksen
Week 3 17/09
Shaping the future of consulting
Ton van Dijk & Richard Wagenmakers
Week 5 01/10
High Performing Teams
Charbel Moussa
, Week 6 08/10
Consulting in Crisis Management
Jack de Raad
Week 7 15/10
People & Culture in Consulting
Anne-Barbara Lemmens
Schedule
Wednesday Lectures will not be recorded, slides will be uploaded on Canvas
Thursday & Friday
Tutorials, reflection on lectures and case TheDuke of Quessex
Friday 24/10 at 18.00
Physical Exam with 30 MPC questions
Tutorials
People are in random groups. Diversity is key. How you work together will decide
what your course outcomes will look like.
Your consulting team and how you work with each other is an important part of the
course. You need to have quality deliverables by the end of the course, and this is
40% of your grade.
You have to coordinate with each other yourselves, and appoint a leader as a point of
contact between you and us.
All groups have to be present in the tutorials.
Grading
60% individual exam (MPC questions on Flawless Consulting and the lectures and
tutorials)
25% group assignment paper / case study
15% group assignment presentation
, The report will be handed in a five-person group. The presentation is 5’ pitch, also per
group.
Deadlines
Proposal
Uploaded by Monday 15/09 at 23.59
Presentation
Uploaded by Monday 13/10 at 23.59
Held on Thursday 16/10 or Friday 17/10, depending on your group
Report
Uploaded by Monday 20/10 at 23.59
Practical Issues
What book to buy? → Flawless Consulting (Third edition) – Peter Block
Do the recommended readings every week. These will be tested in the exam.
All chapters except 11,18,19
Introduction to Consulting Methods
These things are definitely in the exam:
1. Definitions
2. Techniques are not enough (get the picture right)
3. Consulting skills preview (5 phases of consulting)
4. Contracting and (client) engagement
5. Discovery and Dialogue
6. Goals and Planning
7. The internal consultant
8. Preparing for Feedback
Is this consultant someone I can trust?
Definitions
You don’t take the decisions, the client does
Added value: how?
Use your own experience
, Consultant (Peter Block)
“Every time you give advice to someone who is in the position to make a choice, you are
consulting.”
For each of these moments of consultation, there are three kinds of skills you need to do the
job.
1. Technical skills: the foundation is some expertise
2. Interpersonal skills: to give ideas, to listen, to give support, to maintain a relationship
(techniques are not enough)
3. Flawless Consulting
Techniques are not enough
Beyond content: not only skills in providing a program, a process that responds to
client’s needs.
Also being able to put into words the issues around trust, feelings, responsibility and
your own needs!
The consultant’s assumptions
Valid data and… what’s happening in the world? (test)
Read newspapers, know what happens in the world
Decision making requires free and open choice (it’s your report)
Effective implementation requires internal commitment
TEST Yourself (get the picture right)
In all low-income countries across the world today, how many girls finish primary
school?
A: 20 percent
B: 40 percent
C: 60 percent
The UN predicts that by 2100 the world population will have increased by another 4
billion people. What is the main reason?
A: there will be more children (age below 15)
B: there will be more adults (age 15 to 74)
C: there will be more very old people (age 75 and older)
How did the number of deaths per year from natural disasters change over the last
hundred years?
A: more than doubled
B: remained the same
C: decreased to less than half
Reasons we are wrong about the world Hans Rosling (2018) Factfulness
The GAP instinct: the mega misconception that the world is divided in two
