NRF Customer Service Test Questions and Complete Solutions

NRF Customer Service Test Questions and Complete Solutions When balancing service between phone customers and those you may already be helping in the store, you should: • a) Excuse yourself courteously from your in-store customer saying that you'll be right back and answer the phone • b) Move your in-store customer over by the phone and help both customers at the same time • c) Tell your in-store customer that you need to get the phone and she should look around for awhile ANSWER a) Excuse yourself courteously from your in-store customer saying that you'll be right back and answer the phone If a customer becomes abusive, you should probably: • a) Tell him he is being abusive and call security • b) Refund his money immediately • c) Contact your manager ANSWER c) Contact your manager When customers enlist you as their personal shopper, they probably should expect: • a) To steer customers towards slow-moving merchandise • b) to decrease returns • c) to answer questions and satisfy customer needs ANSWER a) To answer questions and satisfy customer needs The warranty is an excellent tool for you to use to: