Operations Management Chapter 7 Process Strategy +
7S | questions and Answers
A firm's process strategy is its approach to transforming resources into goods and
services. ** Answ** True
Intermittent processes are organized around processes. ** Answ** True
In process-focused facilities, utilization of facilities is low. ** Answ** True
The typical full-service restaurant uses a product-focused process. ** Answ** False
Harley-Davidson, because it has so many possible combinations of products, utilizes
the process strategy of mass customization. ** Answ** False
The assembly line is a classic example of a repetitive process. ** Answ** True
The tool that calculates which process has the lowest cost at any specified production
volume is a crossover chart. ** Answ** True
The term focused processes refers to the quest for increased efficiency, whether in
goods or services, that results from specialization. ** Answ** True
A job shop is an example of a(n):
A) repetitive process.
B) continuous process.
C) line process.
D) intermittent process.
E) specialized process. ** Answ** D
Three of the four types of processes are:
A) goods, services, and hybrids.
B) manual, automated, and service.
C) process focus, repetitive focus, and product focus.
D) modular, continuous, and technological.
E) input, transformation, and output. ** Answ** C
Which of the following industries is most likely to have low equipment utilization?
A) auto manufacturing
B) commercial baking
C) television manufacturing
D) steel manufacturing
E) restaurants ** Answ** E
,A product-focused process is commonly used to produce:
A) high-volume, high-variety products.
B) low-volume, high-variety products.
C) high-volume, low-variety products.
D) low-variety products at either high- or low-volume.
E) high-volume products of either high- or low-variety. ** Answ** C
Which one of the following products is most likely made in a job shop environment?
A) rolls of newsprint
B) paper forms
C) television sets
D) cigarettes
E) canned vegetables ** Answ** B
Which of the following products is likely to be assembled on a repetitive process line?
A) automobiles
B) custom personal computers
C) custom cakes
D) steel
E) beer ** Answ** A
An assembly line is an example of a:
A) product-focused process.
B) process-focused process.
C) repetitive process.
D) line process.
E) specialized process. ** Answ** C
Arnold Palmer Hospital uses which focus?
A) process
B) repetitive
C) product
D) mass customization
E) A and D ** Answ** A
One of the similarities between process focus and mass-customization is:
A) the volume of outputs.
B) the use of modules.
C) many departments and many routings.
D) the variety of outputs.
E) All of the above are similarities. ** Answ** D
Frito-Lay is to ________ focus as Harley Davidson is to ________ focus.
A) process, repetitive
B) product, repetitive
, C) repetitive, product
D) process, product
E) product, mass customization ** Answ** B
High fixed costs and low variable costs are typical of which approach?
A) product
B) process
C) mass customization
D) repetitive
E) A and C ** Answ** E
Goods made to order are typical of ________ and ________ approaches while goods
made to forecast are typical of ________ and ________ approaches.
A) process, mass customization; repetitive, product
B) product, mass customization; repetitive, process
C) product, process; repetitive, mass customization
D) repetitive, product; mass customization, process
E) repetitive, process; mass customization, product ** Answ** A
Align Technology uses a ________ approach to produce clear plastic removable
aligners.
A) mass customization
B) product focus
C) process focus
D) repetitive focus
E) crossover ** Answ** A
Which of the following companies use a mass customization approach?
A) Dell
B) Align Technology
C) Frito-Lay
D) Arnold Palmer hospital
E) A and B ** Answ** E
Harley Davidson:
A) utilizes job shops to make each of its modules.
B) uses product focused manufacturing.
C) uses a large number of modules to build a small number of different bikes.
D) uses work cells to feed its assembly line.
E) All of the above are true. ** Answ** D
Which of the following is FALSE regarding repetitive processes?
A) They use modules.
B) They allow easy switching from one product to the other.
C) They are the classic assembly lines.
D) They have more structure and less flexibility than a job shop layout.
7S | questions and Answers
A firm's process strategy is its approach to transforming resources into goods and
services. ** Answ** True
Intermittent processes are organized around processes. ** Answ** True
In process-focused facilities, utilization of facilities is low. ** Answ** True
The typical full-service restaurant uses a product-focused process. ** Answ** False
Harley-Davidson, because it has so many possible combinations of products, utilizes
the process strategy of mass customization. ** Answ** False
The assembly line is a classic example of a repetitive process. ** Answ** True
The tool that calculates which process has the lowest cost at any specified production
volume is a crossover chart. ** Answ** True
The term focused processes refers to the quest for increased efficiency, whether in
goods or services, that results from specialization. ** Answ** True
A job shop is an example of a(n):
A) repetitive process.
B) continuous process.
C) line process.
D) intermittent process.
E) specialized process. ** Answ** D
Three of the four types of processes are:
A) goods, services, and hybrids.
B) manual, automated, and service.
C) process focus, repetitive focus, and product focus.
D) modular, continuous, and technological.
E) input, transformation, and output. ** Answ** C
Which of the following industries is most likely to have low equipment utilization?
A) auto manufacturing
B) commercial baking
C) television manufacturing
D) steel manufacturing
E) restaurants ** Answ** E
,A product-focused process is commonly used to produce:
A) high-volume, high-variety products.
B) low-volume, high-variety products.
C) high-volume, low-variety products.
D) low-variety products at either high- or low-volume.
E) high-volume products of either high- or low-variety. ** Answ** C
Which one of the following products is most likely made in a job shop environment?
A) rolls of newsprint
B) paper forms
C) television sets
D) cigarettes
E) canned vegetables ** Answ** B
Which of the following products is likely to be assembled on a repetitive process line?
A) automobiles
B) custom personal computers
C) custom cakes
D) steel
E) beer ** Answ** A
An assembly line is an example of a:
A) product-focused process.
B) process-focused process.
C) repetitive process.
D) line process.
E) specialized process. ** Answ** C
Arnold Palmer Hospital uses which focus?
A) process
B) repetitive
C) product
D) mass customization
E) A and D ** Answ** A
One of the similarities between process focus and mass-customization is:
A) the volume of outputs.
B) the use of modules.
C) many departments and many routings.
D) the variety of outputs.
E) All of the above are similarities. ** Answ** D
Frito-Lay is to ________ focus as Harley Davidson is to ________ focus.
A) process, repetitive
B) product, repetitive
, C) repetitive, product
D) process, product
E) product, mass customization ** Answ** B
High fixed costs and low variable costs are typical of which approach?
A) product
B) process
C) mass customization
D) repetitive
E) A and C ** Answ** E
Goods made to order are typical of ________ and ________ approaches while goods
made to forecast are typical of ________ and ________ approaches.
A) process, mass customization; repetitive, product
B) product, mass customization; repetitive, process
C) product, process; repetitive, mass customization
D) repetitive, product; mass customization, process
E) repetitive, process; mass customization, product ** Answ** A
Align Technology uses a ________ approach to produce clear plastic removable
aligners.
A) mass customization
B) product focus
C) process focus
D) repetitive focus
E) crossover ** Answ** A
Which of the following companies use a mass customization approach?
A) Dell
B) Align Technology
C) Frito-Lay
D) Arnold Palmer hospital
E) A and B ** Answ** E
Harley Davidson:
A) utilizes job shops to make each of its modules.
B) uses product focused manufacturing.
C) uses a large number of modules to build a small number of different bikes.
D) uses work cells to feed its assembly line.
E) All of the above are true. ** Answ** D
Which of the following is FALSE regarding repetitive processes?
A) They use modules.
B) They allow easy switching from one product to the other.
C) They are the classic assembly lines.
D) They have more structure and less flexibility than a job shop layout.
